Plataforma de Inteligencia de Amenazas Cibernéticas

Cyber Threat Intelligence Platform – Maintenance, Support and Execution Conditions

✓The input text concerns a public procurement procedure for a “Cyber Threat Intelligence Platform” led by Smals and framed by a French/ Dutch bilingual “cahier spécial des charges/bijzonder bestek” for Belgium.

✓It reflects an EU context (references to the EU Single Procurement Document – DUME/UEA – and cloud hosting within the European Economic Area, EEE/EER) but the specific point of view is clearly Belgian, given the contracting authority, languages (French and Dutch) and references to Belgian procurement rules (AR de Passation / KB Plaatsing, Chapter 7).

✓The background of the input text is a structured set of forms and annexes defining how bidders must describe and commit to their services for maintenance and support, high availability, technical expertise, integration and documentation.

✓For example, there are dedicated documents for “Maintenance et support/Onderhoud en ondersteuning”, “Haute disponibilité/Hoge beschikbaarheid”, “Services d’expertise technique/Diensten voor technische expertise”, “Documentation/Documentatie”, “Intégration/Integratie”, CSR annexes, and commitment-and-signature sheets.

✓An EU self‑declaration form (DUME/UEA) is required to preliminarily demonstrate suitability, financial capacity and technical ability of the economic operator(s).

✓Regarding what the bidder must submit and minimum qualification aspects, the text explicitly requires completion of: the DUME/UEA via e‑Procurement (including multiple DUME/UEA if the bidder participates with other operators or relies on others’ capacities), the “Engagement et signature/Verbintenis en ondertekening” form (including offer validity of 8 months, bank account details and listing of annexes), the maintenance and support forms (indicating type 1 or type 2 service, service hours, telephone support, remote access tools, on‑site intervention, handling of upgrades, patches and bug resolution, knowledge base, API and any partner involvement), the expertise services forms (profiles, locations – on‑site or remote – languages, service scope, and example qualifications via file XXXX–6.1), the high‑availability form (guarantees, minimum conditions at Smals, treatment of planned interventions), integration and documentation forms, and CSR annexes (formalised CSR/sustainability policies, supplier/subcontractor practices, code of conduct and follow‑up).

✓Minimum experience levels are defined for technical experts (e.g. at least 3 or 6 years’ relevant experience in the Dutch version; at least 5 years for Technical Consultant and Project Manager in the French version), and bidders must explicitly agree or comment on the “rules particulières d’exécution/bijzondere uitvoeringsregels”, with bold provisions treated as essential for regularity.

✓Concerning the scope of the contract – what, how much, where and when – the errata (ERRATUM FR/NL) clarify the quantitative scenario for the platform: for instance, in the new version Year 1 requires 5 concurrent users and 4,000 assets distributed across modules with 10 tenants representing about 6,000 employees, Year 2 moves to 10 concurrent users and 7,000 assets with 15 tenants (~12,000 employees), and Years 3–4 to 12 concurrent users and 9,000 assets with 20 tenants (~15,000 employees); in all years maintenance and support type 1 and a certain number of days of technical consultant expertise are foreseen.

✓Timing is constrained by essential delivery deadlines: subscriptions’ activation keys must be delivered within a maximum of 8 working days; technical expertise services within 20 working days; training services within 30 working days after the order form – with any longer committed period making the offer irregular.

❓On award criteria and weighting, the provided text does not explicitly list the evaluation criteria or their relative weights; instead, it stresses compliance and regularity conditions.

✓Such as, it highlights that adherence to the “rules particulières d’exécution/bijzondere uitvoeringsregels” (especially bold provisions) is essential and that exceeding maximum delivery times automatically renders an offer irregular.

✓This suggests that formal compliance and respect of execution and timing conditions are critical elements in the assessment, even if price, quality or technical merit criteria and their weighting are not described in the extracted passages.