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Supply of a solution in Saas mode of change management intended for Appropriation and continuous improvement and associated services
Fourniture d'une solution en mode saas de conduite du changement destinee a l'appropriation et a l'amelioration continue et prestations associees — original title
Your path to submission
- Deadline for requests to participate: 12 November at 12:00 — 11 days left. Two-stage procedure: by this deadline you submit a request to participate (proof of eligibility). Only shortlisted firms are then invited to submit a tender.
- The submission point is stated in the notice (link on this page).
- Offer and evidence in: French.
- Collect your evidence — use the eligibility analysis on this page: it lists the requirements and, for known certificates, how to get them.
What the buyer is looking for
The Customer Experience and Digital Transformation Department of the La Poste Group wishes to acquire a SaaS solution for internal use by La Poste employees. The contract is made up of a firm section which should make it possible to support users in adopting new practices and postures resulting from new projects or cases of continuous improvement thanks to advanced management practices and capabilities. The contract is composed of an optional tranche which will enable the management of La Poste’s system of customer excellence, based in particular on the following principles: customer culture and operational excellence. Their content and the arrangements for lifting the optional tranche will be specified at a later stage in the consultation documents. The application, hosted by the tenderer in SaaS mode, must be integrated into the La Poste Group's IS ecosystem. It must be accessible to…
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… users via the Single Authentication Mechanism (SSO). In this context, the service must allow the implementation of the changes requested by La Poste throughout the contract, guarantee a level of support adapted to the needs of users and ensure regular coordination with the referents designated by La Poste. The geographical scope of the global market is metropolitan France, Corsica and the DROM-COMs. The consultation is composed of a single lot. · The purpose of this lot is to provide a SaaS change management solution designed to support employees of the Customer Experience and Digital Transformation Department of the La Poste Group in the adoption of new uses and in the process of continuous improvement. The solution must be integrated into the La Poste Group's IS ecosystem and accessible via the Single Sign-On (SSO) mechanism. Component 1 Appropriation and continuous improvement (BESOIN FERME): The solution must make it possible to support users in the adoption of new uses, practices and postures related to transformation projects and continuous improvement approaches. Functional requirements: Carry out diagnostics identifying support needs, obstacles and areas for improvement Define and pilot personalised action plans according to targeted diagnostics and populations Pilot ownership, maturity and performance via business, behavioural and usage indicators at the various levels of the organisation Targeted dissemination of communications, content and training and measurement of their effectiveness Engage users and animate national/local communities via collaborative, recognition, gamification and certification mechanisms Capitalise and share good practices and propose recommendations promoting ownership and continuous improvement Estimated volume 5 000 to 7 000 licences; 3 user profiles (classical, super-user, administrator); 5 to 10 simultaneous projects; 5 to 10 simultaneous continuous improvement approaches. These volumes are estimated and do not constitute an order commitment on the part of La Poste. Component 2 Management of the customer excellence system (OPTIONAL NEED): In addition to the previous component, La Poste will be able to activate this component, allowing the management of the system of customer excellence. Functional requirements: - Monitor performance at the various levels of the organisation - Consolidate and visualise indicators of customer satisfaction, quality of service and operational performance - Identify priority entities and areas of progress - Recommend and monitor action plans, training and accompanying actions - Pilot irritants and corrective actions and share good practices - Monitor managerial rituals and upskilling actions. Estimated volumetry: 6,000 to 8,000 licenses; 2 user profiles (user and administrator); 20 to 3
Contract
Type of service
Clement What the numbers say about this buyer
- 63% of awards went to companies from abroad (666 awards with a known winner country). Sector average: 8%.n = 666
- 4% of this buyer's awards went to companies that had already won here before (666 awards since 2017, spread over 74 companies). That is well below the sector norm (18%) — this buyer switches suppliers more often than others.n = 666 awards since 2017
- The median procedure drew 4 bids (175 procedures with a bid count); 9% ended with a single bidder. Sector: median 3 bids.n = 175
- Across 9 procedures with structured selection criteria, this buyer most often required: References: services (6 of 9), Equipment, plant and technical facilities (6 of 9), Minimum annual headcount (6 of 9), Independent environmental certificate (ISO 14001 / EMAS) (4 of 9).n = 9
- 17% of the bids received came from other countries (7 procedures with a bid mix) — all bidders, not just the winners.n = 7
From this buyer's documented awards; comparison values from the same sector and country. Not a forecast, not legal advice. As of 01/11/2026.
What you must prove — eligibility criteria
Pérennité financière (Critère pondéré à 20%) : Le candidat devra fournir à La Poste, les liasses fiscales ou documents équivalents (c'est-à-dire bilans, comptes de résultats, annexes numérotées de 2050 à 2059 inclus et les rapports de gestion) des 3 derniers e… read in fullcollapse
Références clients (Critère pondéré à 40%) : Le candidat présentera 3 références clients de moins de trois ans pour des prestations équivalentes à celles du marché auquel il candidate, pour des clients ayant une organisation similaire à la Poste. À ce titre le… read in fullcollapse
Effectifs (Critère pondéré à 30%) : Le candidat indiquera l’effectif moyen annuel auquel il a eu accès sur les trois dernières années, et précisera : - les effectifs dans le domaine de compétence du marché ; - le nombre de profils techniques (et le type) néces… read in fullcollapse
Certifications de gestion environnementale (Critère pondéré à 5%) : Le candidat fournit un certificat de qualité délivré par un organisme indépendant accrédité attestant qu’il se conforme aux systèmes ou aux normes de gestion environnementale suivants : - syst… read in fullcollapse
Tender documents — direct download
Who has won at this buyer so far
Across all contract types of this buyer — not just this sector. A city buys software and fire engines through the same purchasing office.
| Company | Awards | Period |
|---|---|---|
| ASSOCIATION AUTONOME DE CAMIONNAGE GLOBE EXPRESS | 6 | 2018 |
| OTIS | 5 | 2017–2018 |
| ENCOREP | 4 | 2018 |
| EXTINCTEURS NANTAIS | 3 | 2019 |
| EUROFEU SERVICES | 3 | 2019 |
How often this buyer tenders this kind of work
Tactics
When contracts were awarded in this country and sector, usually about 3 bids came in. A normal field for this market. (Based on 581 completed awards — not a statement about this procedure.)
This procedure allows 18 days between publication and deadline — typical in this country is 32 (median of 12,485 procedures). Much tighter than usual: the first week counts.
Foreign bidders
In France · Software & IT systems, 45 contracts went to foreign companies over the last 3 years (of 673 recorded awards) — mostly from Germany, Switzerland, United Kingdom.
Submission language: French.
How to bid
Guide: how to apply on PLACE — Plateforme des achats de l'État (Frankreich) → Registration, signature, fees — from the operator's bidder manual.
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