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Contact center service in the field of Electricity and Gas Distribution.
Servizio di contact center nell’ambito della Distribuzione Energia Elettrica e Gas. — original title
ITItaly · Reggio nell'Emilia
Your path to submission
- Deadline: 10 November at 12:00 — 10 days left.
- The submission point is stated in the notice (link on this page).
- Offer and evidence in: Italian.
- Collect your evidence — use the eligibility analysis on this page: it lists the requirements and, for known certificates, how to get them.
Compiled automatically from notice and documents — no guarantee; the procedure's wording is binding.
What the buyer is looking for
T_56851 - Contact centre service for electricity and gas distribution.
Machine translation (EU eTranslation) — official wording via the PDF link.
Contract
TypeServices
Estimated value€5,280,000
Published1 Oct 2026
ProcedureOpen procedure
Reserved for SMEs
Type of service
79 · Business services
CPV 79511000
Clement What the numbers say about this buyer
- 7% of this buyer's awards went to companies that had already won here before (75 awards since 2018, spread over 34 companies). 93% went to new names.n = 75 awards since 2018
- The median procedure drew 3 bids (53 procedures with a bid count); 17% ended with a single bidder. Sector: median 4 bids.n = 53
- The award came in at a median 51% of the estimated value (5 awards with both estimate and value) — pricing at the estimate is usually too high here. Sector: 59%.n = 5
- 7% of awards went to companies from abroad (75 awards with a known winner country). Sector average: 2%.n = 75
- Across 7 procedures with structured selection criteria, this buyer most often required: References: supplies (6 of 7), Trade register enrolment (5 of 7), Technical staff for execution (3 of 7), Professional register enrolment (3 of 7).n = 7
From this buyer's documented awards; comparison values from the same sector and country. Not a forecast, not legal advice. As of 26/10/2026.
Clement
References and certificates from your home country count fully across the EU — that is what European procurement law is for.
What you must prove — eligibility criteria
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Trade register enrolment
a) Iscrizione nel Registro delle Imprese tenuto dalla Camera di Commercio Industria, Artigianato e Agricoltura (o in uno dei registri professionali o commerciali dello Stato di residenza se si tratta di uno Stato dell'U.E., in conformità a quanto previsto dall… read in fullcollapse
a) Iscrizione nel Registro delle Imprese tenuto dalla Camera di Commercio Industria, Artigianato e Agricoltura (o in uno dei registri professionali o commerciali dello Stato di residenza se si tratta di uno Stato dell'U.E., in conformità a quanto previsto dall’art. 100/Requisiti di ordine speciale, comma 3 del D.Lgs. n. 36/2023 e s.m.i.) per un’attività pertinente anche se non coincidente con l’oggetto dell’appalto; b) iscrizione al Registro degli operatori di comunicazione, ai sensi dell’art. 24-bis, comma 11, del d.l. 22 giugno 2012, n. 83 convertito, con modificazioni, dalla legge 7 agosto 2012, n. 134, così come sostituito dall’art. 1, comma 243, della legge 232/2016. c) impegno a garantire, in caso di aggiudicazione e laddove per l’esecuzione dell’appalto, ovvero per la realizzazione di attività ad esso connesse e strumentali, sia necessario procedere a nuove assunzioni, una quota almeno pari al 30% delle stesse (arrotondato all’unità) sia all’occupazione giovanile (under 36) che all’occupazione femminile
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References: services
Aver svolto con buon esito, nel decennio antecedente la data di pubblicazione del bando in GUUE , servizi analoghi (quali attività di customer care /contact center inbound) nel settore della segnalazione pronto intervento regolamentato dall'Autorità per l'ener… read in fullcollapse
Aver svolto con buon esito, nel decennio antecedente la data di pubblicazione del bando in GUUE , servizi analoghi (quali attività di customer care /contact center inbound) nel settore della segnalazione pronto intervento regolamentato dall'Autorità per l'energia elettrica, il gas ed il sistema idrico, per un importo complessivo pari o superiore a: € 3.000.000,00 IVA esclusa
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Minimum annual turnover
Fatturato globale, maturato nei migliori tre anni degli ultimi cinque anni precedenti la data di pubblicazione del bando in G.U.U.E, per un importo non inferiore a € 5.000.000,00
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Security/guarantee required
Requirement texts are quoted in the notice's original language — only the official wording is binding.
Tender documents — direct download
⤓
Annex 1
Specifications and annexes at the buyer — usually viewable without registration
⤓
Administrative conditions
The full notice, official wording
Who has won at this buyer so far
Across all contract types of this buyer — not just this sector. A city buys software and fire engines through the same purchasing office.
| Company | Awards | Period |
|---|---|---|
| PIETRO FIORENTINI S.P.A. | 3 | 2026 |
| METERSIT S.R.L. | 2 | 2026 |
| IDROTHERM 2000 S.P.A. | 2 | 2024–2025 |
| Sagemcom Italia S.r.l. | 2 | 2026 |
| CGS INSTRUMENT TRANSFORMERS SRL | 1 | 2025 |
From the recorded awards · regular winners know this buyer's requirements — that is your competition.
How often this buyer tenders this kind of work
2
2024
1
2026
3 procedures in this category since 2019. Public procurement repeats itself — those who know the rhythm prepare instead of reacting.
Contracting authority contact
Email[email protected]
·
Deadline — Tuesday 10 November at 12:00
Tactics
When contracts were awarded in this country and sector, usually about 4 bids came in. A normal field for this market. (Based on 1,789 completed awards — not a statement about this procedure.)
This procedure allows 41 days between publication and deadline — typical in this country is 34 (median of 3,875 procedures). Much more generous than usual — time for a thorough bid rather than a quick one.
Foreign bidders
In Italy · Business services, 111 contracts went to foreign companies over the last 3 years (of 7,149 recorded awards) — mostly from Germany, Belgium, France.
Submission language: Italian.
Measured from linked award data; foreign winners bidding through a local subsidiary count as domestic — the true share is higher.
How to bid
Read the full notice — Original + documents
Goes directly to this tender on TED — Tenders Electronic Daily. The full specification and all annexes are there.
This procedure is published on 2 portals
All known sources are notice services. The buyer names the submission point in the notice itself.
TEDNoticethe publishing platform via ANAC PVLNotice
Put together the evidence — in Italian
The 3 criteria on the left, plus your price.
Submit via TED — Tenders Electronic Daily before the deadline
Electronic submission — allow time for the portal registration the first time.
We pull data from millions of notices. If the link here does not work, report it — we will find the right one.
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