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Standard and service support of EMC NetWorker software for data backup on MF 2027+
Standardní a servisní podpora software EMC NetWorker pro zálohování dat na MF 2027+ — original title
Your path to submission
- Deadline: 27 November at 10:00 — 26 days left.
- The submission point is stated in the notice (link on this page).
- Offer and evidence in: Czech.
- Collect your evidence — the eligibility requirements are listed on this page; for many of them the analysis explains how to obtain them.
What the buyer is looking for
The subject of this Contract is the Contractor's obligation to provide the Contracting Authority with services consisting in the provision of standard EMC NetWoker SW support and other services related to EMC NetWorker software. The following services are part of the subject of performance: a) standard SW support for the EMC NetWorker product (hereinafter referred to as the "Product") for the so-called 30 TB capacity license (hereinafter referred to as the "Standard Support"); b) provision of Additive Services of the Product (hereinafter referred to as "Additive Services"). Standard Support means a Product Maintenance and Support Service that provides the Submitter with: • the possibility of free online access to the latest current versions of the Product and the right to use them; • access to the corrected versions of the Product, including updating them, if any, and permissions to use…
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… them; • the right to use supported versions of the Product on any supported operating system; • assistance with questions related to routine operation, short-term installation and use (how-to questions), as well as questions related to the code (error or non-standard states, behavior contrary to the Product Documentation); • assistance in case of questions related to the special functionality of the Product, or to the resolution of basic Defects (questions of the "how to" type); • dealing with Product defects that are related to the installation of the Product, the initial configuration of the Product and the operation of the Product; • assistance via telephone and (if possible) via electronic access, only to the Client's Contact Persons on working days within Working Hours from 7:00 a.m. to 5:00 p.m.). Standard support does not include assistance for: • design and development of applications; • use of the Product on an operating system other than any supported operating system; • failures caused by the Product for which the Supplier is not responsible. Additive services are: a) Extended support: • extended support of the Product by the Supplier on working days from 08:00 a.m. to 20:00 p.m. with a reaction time of 2 hours from reporting; • prophylaxis and checking the functionality of the software (1x per year, i.e. 4x for the duration of the Contract). b) On-demand service support up to a maximum of 96 man-days in 4 years: • telephone and e-mail professional assistance in resolving operational problems of the Product, including professional consultations; • On-site service interventions on request. The subject matter of the contract is defined in detail in Article II. The draft contract, which forms Annex 1 to these specifications (‘the draft contract’).
Contract
Type of service
Clement What the numbers say about this buyer
- In this sector the buyer awards roughly every 3 months (27 awards, most recently June 2026) — by that rhythm the next award was due around August 2026. The last award went to Eviden Czech Republic s.r.o.n = 27
- 31% of this buyer's awards went to companies that had already won here before (1,025 awards since 2010, spread over 105 companies). That is well below the sector norm (60%) — this buyer switches suppliers more often than others.n = 1,025 awards since 2010
- The award came in at a median 67% of the estimated value (22 awards with both estimate and value) — pricing at the estimate is usually too high here. Sector: 88%.n = 22
- The median procedure drew just one bid (852 procedures with a bid count); 62% ended with a single bidder. Sector: median 1 bid.n = 852
- 4% of awards went to companies from abroad (1,025 awards with a known winner country). Sector average: 7%.n = 1,025
From this buyer's documented awards; comparison values from the same sector and country. Not a forecast, not legal advice. As of 01/11/2026.
Selection criteria — in the procurement documents
The buyer states in the notice that the selection criteria are in the procurement documents (link on this page), not in the EU form. The document analysis below extracts them from there — bid and evidence in Czech.
Tender documents — direct download
Who has won at this buyer so far
Across all contract types of this buyer — not just this sector. A city buys software and fire engines through the same purchasing office.
| Company | Awards | Period |
|---|---|---|
| ŠKODA AUTO a.s. | 83 | 2022–2025 |
| ACTIVA spol. s r.o. | 25 | 2022–2025 |
| KYOCERA Document Solutions Czech, s.r.o. | 24 | 2021–2024 |
| INTERIER TECH s.r.o. | 23 | 2022–2026 |
| XANADU a.s. | 21 | 2021–2025 |
How often this buyer tenders this kind of work
Tactics
When this buyer has awarded in this sector, usually only one or two bids came in. A solid bid has a real chance here. (Based on 15 completed awards — not a statement about this procedure.)
This procedure allows 30 days between publication and deadline — typical in this country is 32 (median of 1,134 procedures). A normal window for this market.
Foreign bidders
In Czechia · IT services, 58 contracts went to foreign companies over the last 3 years (of 5,364 recorded awards) — mostly from Germany, France, Poland.
Submission language: Czech.
How to bid
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