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IT hotline (first level support)

IT-Hotline (First-Level-Support) — original title

DEGermany · Berlin

Your path to submission

Deadline: 4 November at 12:00 — 3 days left.
You submit on e-Vergabe des Bundes — not here and not by e-mail. ↗
Offer and evidence in: German.
Collect your evidence — use the eligibility analysis on this page: it lists the requirements and, for known certificates, how to get them.

Compiled automatically from notice and documents — no guarantee; the procedure's wording is binding.

What the buyer is looking for

Operation of a qualified IT hotline for users of the German Bundestag (first-level support) · The subject matter of the contract is: - IT project management, - operation of a qualified IT hotline - consisting of front and back office - as first-level support for the members of the German Bundestag and their employees as well as the employees of the administration and partly the employees of the parliamentary groups of the German Bundestag (about 10,000 IT jobs) as well as - information technology support within the framework of first-level support.

Machine translation (EU eTranslation) — official wording via the PDF link.

Contract

BuyerDeutscher Bundestag - Vergabereferat →

TypeServices

Estimated valuevalue not published

Published28 Oct 2026

ProcedureOpen procedure

Contract period1 Feb 2027 → 31 Jan 2031

Framework agreementReserved for SMEs

Type of service

72 · IT services

CPV 72000000

Clement What the numbers say about this buyer

In this sector the buyer awards roughly every 2 months (13 awards, most recently September 2026) — the next award is due around November 2026 by that rhythm. The last award went to baramundi software GmbH.n = 13
93% of the bids received came from small and medium-sized enterprises (116 procedures with a bid mix). Sector: 40%.n = 116
41% of this buyer's awards went to companies that had already won here before (199 awards since 2025, spread over 117 companies). 59% went to new names.n = 199 awards since 2025
The median procedure drew 2 bids (198 procedures with a bid count); 38% ended with a single bidder. Sector: median 2 bids.n = 198
Across 14 procedures with structured selection criteria, this buyer most often required: References: services (12 of 14), Minimum annual headcount (7 of 14), Professional liability insurance (6 of 14), Minimum turnover in the contract field (5 of 14).n = 14

From this buyer's documented awards; comparison values from the same sector and country. Not a forecast, not legal advice. As of 30/10/2026.

Clement

In this buyer's last 13 comparable contracts (same sector), usually only a single offer came in — a solid bid has real chances.

References and certificates from your home country count fully across the EU — that is what European procurement law is for.

What you must prove — eligibility criteria

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References: services

- Angabe von drei geeigneten Referenzen über in den letzten drei Jahren (ab dem Zeitpunkt dieser Bekanntmachung) erbrachte Leistungen (Punkt 3.6 des Angebotsvordruckes). Die betreute Hard- und Software muss mit der bei der Auftraggeberin eingesetzten Hard- und Software vergleichbar sein (gem. Ziffern 2.3, 2.4, 2.5 der Leistungsbeschreibung; Microsoft-Betriebssystem und Microsoft-Office). Eine der Referenz muss den First-Level-Support betreffen und bereits über einen Zeitraum von mindestens 24 Monaten mit mindestens 6.000 zu betreuende IT-Arbeitsplätzen pro Jahr und mindestens 20.000 Personenstunden oder 50.000 Tickets pro Jahr erbracht sein. Zwei Referenzen müssen den First- und/oder Second-Level-Support betreffen und bereits über einen Zeitraum von mindestens 12 Monaten mit mindestens 1.250 zu betreuenden IT-Arbeitsplätzen pro Jahr und mindestens 10.000 Personenstunden oder 25.000 Tickets pro Jahr erbracht sein. Die Referenzen werden anhand der Kontaktdaten überprüft. Werden die Referenzen durch die Präqualifizierungsangaben abgegeben, so sind die geeigneten Referenzen hier konkret zu benennen.

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Minimum annual headcount

- Eigenerklärung über die durchschnittliche jährliche Anzahl der beim Bieter in den letzten drei Jahren beschäftigten Arbeitskräfte, gegliedert nach Berufsgruppen (Punkt 3.7 des Angebotsvordruckes). Es gelten folgende Mindestanforderungen: - mindestens fünf IT-Projektleiter (gem. Ziffern 5.3, 5.4 der Leistungsbeschreibung) - mindestens 25 IT-Mitarbeiter im First- und/oder Second-Level-Support (gem. Ziffern 5.3, 5.5 der Leistungsbeschreibung

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Minimum turnover in the contract field

- Eigenerklärung über den Umsatz der letzten drei abgeschlossenen Geschäftsjahre, soweit er den Tätigkeitsbereich der angebotenen Leistungen (First- und/oder Second-Level-Support) betrifft (Punkt 3.5 des Angebotsvordruckes). Der Umsatz muss jährlich mindestens 3.600.000 Euro betragen.

Requirement texts are quoted in the notice's original language — only the official wording is binding.

Tender documents — direct download

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Annex 1

Specifications and annexes at the buyer — usually viewable without registration

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Administrative conditions

The full notice, official wording

Who has won at this buyer so far

Across all contract types of this buyer — not just this sector. A city buys software and fire engines through the same purchasing office.

Company	Awards	Period
SWS Energie GmbH · Stralsund	6	2025
Becon Berliner Confection GmbH · Berlin	5	2025–2026
René Kling Gerüsttechnik GmbH & Co. KG · Neuenhagen bei Berlin	5	2025–2026
REMONDIS GmbH & Co. KG	4	2026
AWS Personalmarketing GmbH	3	2025

From the recorded awards · regular winners know this buyer's requirements — that is your competition.

How often this buyer tenders this kind of work

2025

2026

42 procedures in this category since 2019. Public procurement repeats itself — those who know the rhythm prepare instead of reacting.

Contracting authority contact

Email[email protected]

Deadline — Wednesday 4 November at 12:00

Tactics

When this buyer has awarded in this sector, there was usually a single bid in the end. A solid bid has a real chance here. (Based on 13 completed awards — not a statement about this procedure.)

This procedure allows 8 days between publication and deadline — typical in this country is 32 (median of 20,071 procedures). Much tighter than usual: the first week counts.

The rules of the market →

Foreign bidders

In Germany · IT services, 597 contracts went to foreign companies over the last 3 years (of 22,964 recorded awards) — mostly from Switzerland, Netherlands, Austria.

Submission language: German.

Measured from linked award data; foreign winners bidding through a local subsidiary count as domestic — the true share is higher.

How to bid

Guide: how to apply on e-Vergabe des Bundes (evergabe-online.de) → Registration, signature, fees — from the operator's bidder manual.

Read the full notice — Original + documents

Goes directly to this tender on TED — Tenders Electronic Daily. The full specification and all annexes are there.

This procedure is published on 3 portals

Bids are submitted on e-Vergabe des Bundes — TED carries the same notice, usually with the more detailed specification. Read both.

TEDNoticeÖffentliche Vergabe (Datenservice)Noticee-Vergabe des BundesSubmission portal

Put together the evidence — in German

The 3 criteria on the left, plus your price.

Submit via TED — Tenders Electronic Daily before the deadline

Electronic submission — allow time for the portal registration the first time.

To the procurement portal →Official notice on TED →

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