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Open procedure for the award of the customer care service – contact centre and BACK office new SPA waters
Procedura aperta per l’affidamento del servizio di customer care – contact center e back office nuove acque spa — original title
Your path to submission
- Deadline: 10 November at 16:00 — 10 days left.
- The submission point is stated in the notice (link on this page).
- Offer and evidence in: Italian.
- Collect your evidence — the eligibility requirements are listed on this page; for many of them the analysis explains how to obtain them.
What the buyer is looking for
OPEN PROCEDURE FOR THE RELIANCE OF THE CUSTOMER CARE SERVICE – CONTACT CENTER AND BACK OFFICE NEW ACQUE SPA
Contract
Type of service
Clement What the numbers say about this buyer
- 66% of this buyer's awards went to companies that had already won here before (1,212 awards since 2021, spread over 395 companies). That is well above the sector norm (12%) — newcomers have a harder time here than elsewhere.n = 1,212 awards since 2021
- The median procedure drew just one bid (622 procedures with a bid count); 93% ended with a single bidder. Sector: median 4 bids.n = 622
- Not one of the 1,212 awards with a known winner country has gone to a foreign company so far. Sector average: 2%.n = 1,212
From this buyer's documented awards; comparison values from the same sector and country. Not a forecast, not legal advice. As of 29/10/2026.
Selection criteria — in the procurement documents
The buyer states in the notice that the selection criteria are in the procurement documents (link on this page), not in the EU form. The document analysis below extracts them from there — bid and evidence in Italian.
Tender documents — direct download
Who has won at this buyer so far
Across all contract types of this buyer — not just this sector. A city buys software and fire engines through the same purchasing office.
| Company | Awards | Period |
|---|---|---|
| rosini impianti srl | 39 | 2024–2026 |
| SOLIMENO SRL | 31 | 2024–2026 |
| BRUSCHI IMPIANTI SAS DI BRUSCHI LUCA | 27 | 2024–2026 |
| hach lange srl | 26 | 2024–2026 |
| DAY SpA Societa' Benefit | 24 | 2024–2026 |
How often this buyer tenders this kind of work
Contracting authority contact
Tactics
When contracts were awarded in this country and sector, usually about 4 bids came in. A normal field for this market. (Based on 1,789 completed awards — not a statement about this procedure.)
This procedure allows 40 days between publication and deadline — typical in this country is 34 (median of 3,875 procedures). Much more generous than usual — time for a thorough bid rather than a quick one.
Foreign bidders
In Italy · Business services, 111 contracts went to foreign companies over the last 3 years (of 7,149 recorded awards) — mostly from Germany, Belgium, France.
Submission language: Italian.
How to bid
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