servicios de soporte al Centro de Atención al Usuario (CAU), mantenimiento del puesto de trabajo y del sistema de ticketing del Ayuntamiento de Palma
Spain · Palma de Mallorca · how to bid here →
Your path to submission
- Deadline: 6 October at 00:00 — 27 days left.
- The submission point is stated in the notice (link on the right).
- Offer and evidence in: SPA.
- Collect your evidence — use the eligibility analysis above: it lists the requirements and, for known certificates, how to get them.
Clement What the numbers say about this buyer
- 66% of the bids received came from small and medium-sized enterprises (47 procedures with a bid mix). Sector: 191%.n = 47
- In this sector the buyer awards roughly every 4 months (40 awards, most recently September 2026) — the next award is due around December 2026 by that rhythm. The last award went to ITURRI, S.A.n = 40
- 21% of this buyer's awards went to companies that had already won here before (614 awards since 2018, spread over 302 companies). That is well below the sector norm (50%) — this buyer switches suppliers more often than others.n = 614 awards since 2018
- 18% of the bids received came from other countries (47 procedures with a bid mix) — all bidders, not just the winners. Sector: 5%.n = 47
- The median procedure drew 2 bids (202 procedures with a bid count); 28% ended with a single bidder. Sector: median 2 bids.n = 202
From this buyer's documented awards; comparison values from the same sector and country. Not a forecast, not legal advice. As of 08/09/2026.
Foreign bidders
In Spain · Repair & maintenance, 258 contracts went to foreign companies over the last 3 years (of 42,372 recorded awards) — mostly from Germany, Italy, Portugal.
Typical field: median 8 (from 9 awards).
What the buyer is looking for
El objeto del contrato consiste en la prestación integral del servicio de soporte al Centro de Atención al Usuario (CAU), que constituye una unidad funcional única e indivisible desde el punto de vista técnico y operativo, al integrar de forma conjunta los procesos de atención, soporte, gestión de incidencias, coordinación técnica y cumplimiento de los Acuerdos de Nivel de Servicio (ANS).
What you must prove — eligibility criteria
Contract
Who has won here before
| Company | Awards | Period |
|---|---|---|
| Grup Trui Mallorca s.l. · marratxi | 17 | 2019–2026 |
| BUSQUETS UNIFORMIDAD SL · ILLES BALEARS | 9 | 2023–2026 |
| Deejays Grup, SL | 6 | 2019–2026 |
| MELCHOR MASCARO SAU | 6 | 2022–2024 |
| INSTITUTO DE TRABAJO SOCIAL Y DE SERVICIOS SOCIALES INTRESS · ILLES BALEARS | 5 | 2022–2026 |
How often this buyer tenders this
Who knows the rhythm prepares instead of reacting.
How to bid
Guide: how to apply on PLACSP — Plataforma de Contratación del Sector Público (Spanien) → Registration, signature, fees — from the operator's bidder manual.