How to bid in this country: portals, deadlines, thresholds →

Purchase, implementation, integration, support and further optimization of call center software.

Aankoop, implementatie, integratie, ondersteuning en verdere optimalisatie van callcentersoftware. — original title

BEBelgium

Your path to submission

Deadline for requests to participate: 23 November at 09:00 — 22 days left. Two-stage procedure: by this deadline you submit a request to participate (proof of eligibility). Only shortlisted firms are then invited to submit a tender.
You submit on BDA / e-Procurement Belgium — not here and not by e-mail. ↗
Offer and evidence in: Dutch.
Collect your evidence — the eligibility requirements are listed on this page; for many of them the analysis explains how to obtain them.

Compiled automatically from notice and documents — no guarantee; the procedure's wording is binding.

What the buyer is looking for

ZAS wants to acquire integrated and future-oriented tooling to support central appointment planning, central telephony and decentralised secretariats. The current call center software does not sufficiently support the scale, complexity and future ambitions of ZAS. With this assignment, ZAS wants to structurally improve accessibility, efficiency, uniformity and quality of telephone services and appointment planning.

Machine translation (EU eTranslation) — official wording via the PDF link.

Contract

BuyerZiekenhuisnetwerk Antwerpen →

TypeSupplies

Estimated valuevalue not published

Published23 Oct 2026

Procedureneg_w_call_24

Type of service

48 · Software & IT systems

CPV 48200000 · 48000000

Clement What the numbers say about this buyer

50% of awards went to companies from abroad (12 awards with a known winner country). Sector average: 34%.n = 12
0% of this buyer's awards went to companies that had already won here before (12 awards since 2020, spread over 0 companies). 100% went to new names.n = 12 awards since 2020
The median procedure drew 2 bids (6 procedures with a bid count); 33% ended with a single bidder. Sector: median 2 bids.n = 6

From this buyer's documented awards; comparison values from the same sector and country. Not a forecast, not legal advice. As of 01/11/2026.

Clement

In comparable contracts in this sector nationwide (361 with a known bid count), usually only 2 offers came in — a solid bid has real chances.

References and certificates from your home country count fully across the EU — that is what European procurement law is for.

Selection criteria — in the procurement documents

The buyer states in the notice that the selection criteria are in the procurement documents (link on this page), not in the EU form. The document analysis below extracts them from there — bid and evidence in Dutch.

Tender documents — direct download

These addresses come from the notice of the same tender on TED — Tenders Electronic Daily — they lead straight to the documents at the buyer, without registering on BDA / e-Procurement Belgium.

⤓

Annex 1

Specifications and annexes at the buyer — usually viewable without registration

⤓

Administrative conditions

The full notice, official wording

How often this buyer tenders this kind of work

2024

2025

2026

14 procedures in this category since 2019. Public procurement repeats itself — those who know the rhythm prepare instead of reacting.

Deadline — Monday 23 November at 09:00

Deadline for requests to participate

Tactics

When contracts were awarded in this country and sector, usually only one or two bids came in. A solid bid has a real chance here. (Based on 361 completed awards — not a statement about this procedure.)

This procedure allows 31 days between publication and deadline — typical in this country is 34 (median of 3,233 procedures). A normal window for this market.

The deadline falls on a Monday — your last full working day is the Friday before. Have evidence and guarantees together by Thursday.

The rules of the market →

Foreign bidders

In Belgium · Software & IT systems, 176 contracts went to foreign companies over the last 3 years (of 607 recorded awards) — mostly from France, Germany, Netherlands.

Submission language: Dutch.

Measured from linked award data; foreign winners bidding through a local subsidiary count as domestic — the true share is higher.

How to bid

Read the full notice — Original + documents

Goes directly to this tender on BDA / e-Procurement Belgium. The full specification and all annexes are there.

This procedure is published on 2 portals

Bids are submitted on BDA / e-Procurement Belgium — TED carries the same notice, usually with the more detailed specification. Read both.

BDA / e-Procurement BelgiumSubmission portalTEDNotice

Put together the evidence — in Dutch

Certificates, references and your price — as set out in the notice.

Submit via BDA / e-Procurement Belgium before the deadline

Electronic submission — allow time for the portal registration the first time.

To the procurement portal (submission) →Official notice on TED →

We pull data from millions of notices. If the link here does not work, report it — we will find the right one.

Don't miss the next one

Friedrich finds tenders like this for you — every morning at 7:30, each one checked by Claude (Anthropic) for fit, and he learns from your feedback what your company really does.