How to bid in this country: portals, deadlines, thresholds →
Customer relationship management and customer service system for Helsingin Asumisoikeus Oy
Asiakkuudenhallinta- ja asiakaspalvelujärjestelmä Helsingin Asumisoikeus Oy:n käyttöön — original title
Your path to submission
- Deadline for requests to participate: 23 November at 09:00 — 22 days left. Two-stage procedure: by this deadline you submit a request to participate (proof of eligibility). Only shortlisted firms are then invited to submit a tender.
- You submit on Hilma — not here and not by e-mail. ↗
- Offer and evidence in: Finnish.
- Collect your evidence — the eligibility requirements are listed on this page; for many of them the analysis explains how to obtain them.
What the buyer is looking for
Helsingin Asumisoikeus Oy (hereinafter referred to as ‘Haso’, ‘customer’ or ‘contracting entity’) invites suppliers (hereinafter referred to as ‘candidates’) to submit their requests to participate in a competitive dialogue procedure under the Procurement Act in accordance with the contract notice and its annexes. SUMMARY OF PROJECT'S PENSIONAL DESCRIPTION The object of the acquisition is a new customer relationship management and customer service system for the use of Helsingin Asumisoikeus Oy. The purpose of the system is to support and streamline Haso's overall customer relationship management process, from sales and rental to residential customer service, as well as handling service requests, contacts and partner network tasks. The new solution aims at a more transparent, measurable and efficient operating model, as well as replacing the current system for handling service requests.…
Show full description
… The system to be acquired must serve Haso's internal users, residents, applicants, right-of-occupancy holders and external service partners. The system handles matters related to customer service, housing, sales, fault reports, complaints, space reservations, alterations, invoicing and partners' actions, among other things. The system should support the steering of service requests in Haso's service structure based on the type, content and urgency of the request. The aim of the procurement is to provide an easy-to-use, cost-effective and scalable solution that supports multi-channel services, customer service and sales work, process automation, utilization of artificial intelligence and information management. The solution must enable the management of customer and service data, the necessary integrations with other systems, the management of user rights for different user groups and the secure processing of personal data. Preliminary description of the subject of the contract Annex II-3.3 Description, HASO customer service system specification.
Contract
Type of service
Clement What the numbers say about this buyer
- 17% of this buyer's awards went to companies that had already won here before (49 awards since 2018, spread over 34 companies). That is well below the sector norm (45%) — this buyer switches suppliers more often than others.n = 49 awards since 2018
- The median procedure drew 5 bids (36 procedures with a bid count); 0% ended with a single bidder. Sector: median 2 bids.n = 36
- 8% of awards went to companies from abroad (49 awards with a known winner country). Sector average: 2%.n = 49
From this buyer's documented awards; comparison values from the same sector and country. Not a forecast, not legal advice. As of 25/10/2026.
Selection criteria — in the procurement documents
The buyer states in the notice that the selection criteria are in the procurement documents (link on this page), not in the EU form. The document analysis below extracts them from there — bid and evidence in Finnish.
Tender documents — direct download
Who has won at this buyer so far
Across all contract types of this buyer — not just this sector. A city buys software and fire engines through the same purchasing office.
| Company | Awards | Period |
|---|---|---|
| HN Hissikonsultointi Oy | 2 | 2024 |
| Vado Oy | 2 | 2026 |
| Suomen Hissiurakointi Oy | 2 | 2025 |
| Netox Oy | 2 | 2026 |
| FINELEC Oy | 2 | 2026 |
Tactics
When contracts were awarded in this country and sector, usually only one or two bids came in. A solid bid has a real chance here. (Based on 697 completed awards — not a statement about this procedure.)
This procedure allows 31 days between publication and deadline — typical in this country is 32 (median of 1,452 procedures). A normal window for this market.
The deadline falls on a Monday — your last full working day is the Friday before. Have evidence and guarantees together by Thursday.
Foreign bidders
In Finland · Software & IT systems, 12 contracts went to foreign companies over the last 3 years (of 1,306 recorded awards).
Submission language: Finnish.
How to bid
Don't miss the next one
Friedrich finds tenders like this for you — every morning at 7:30, each one checked by Claude (Anthropic) for fit, and he learns from your feedback what your company really does.
Register now