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Hire Staff Customer Contact Centre (up to scale 8)
Inhuur Personeel Klantcontactcentrum (t/m schaal 8) — original title
Your path to submission
- Deadline: 1 December at 12:00 — 30 days left.
- You submit on TenderNed — not here and not by e-mail. ↗ Submission via TenderNed with an eHerkenning account — issuance for foreign firms can take time; apply early. Sort out account and signature first — not on submission day.
- Offer and evidence in: Dutch.
- Collect your evidence — use the eligibility analysis on this page: it lists the requirements and, for known certificates, how to get them.
What the buyer is looking for
The municipality of Veenendaal is issuing a European public tender for the hiring of temporary staff (up to scale 8) for the Customer Contact Centre. Telephony is the primary deployment need; civil matters is a secondary, additional deployment area. A fixed flex pool of 6 to 10 employees is requested, ready for rapid deployment in case of illness, vacancies or peak pressure. The contract is awarded to one contractor by means of a framework agreement with an initial duration of two years, with the possibility of three unilateral extensions of one year each by the municipality. A fixed flex pool of 6 to 10 employees (temporary staff, scales 1 to 8), with telephony as primary and civil matters as secondary deployment need within the Customer Contact Centre. The initial duration is two years, with the possibility of three unilateral extensions of one year each by the municipality (maximum…
Show full description
… duration of five years). The maximum financial contract value over the entire duration including extensions is € 1.250.708,25 (excluding VAT). The municipality of Veenendaal has no purchasing obligation; no rights can be derived from this indication.
Contract
Type of service
Clement What the numbers say about this buyer
- In this sector the buyer awards roughly every 6 months (6 awards, most recently December 2025) — by that rhythm the next award was due around June 2026. The last award went to Stolwijk Kelderman.n = 6
- The median procedure drew 8 bids (160 procedures with a bid count); 12% ended with a single bidder. Sector: median 4 bids.n = 160
- 4% of this buyer's awards went to companies that had already won here before (170 awards since 2015, spread over 114 companies). That is well below the sector norm (28%) — this buyer switches suppliers more often than others.n = 170 awards since 2015
- 8% of awards went to companies from abroad (170 awards with a known winner country). Sector average: 3%.n = 170
- 47% of the bids received came from small and medium-sized enterprises (119 procedures with a bid mix). Sector: 34%.n = 119
From this buyer's documented awards; comparison values from the same sector and country. Not a forecast, not legal advice. As of 01/11/2026.
Selection criteria — via the ESPD
The buyer states in the notice that eligibility is proven through the European Single Procurement Document (ESPD); the concrete requirements are in the tender documents. The document analysis below extracts them from there — bid and evidence in Dutch.
Eligibility analysis from the tender documents
Tender documents — direct download
Who has won at this buyer so far
Across all contract types of this buyer — not just this sector. A city buys software and fire engines through the same purchasing office.
| Company | Awards | Period |
|---|---|---|
| Stichting Kwintes | 3 | 2024 |
| Bochane Groep B.V. | 2 | 2025 |
| St Leger des Heils Welzyns-en Gezondheidszorg | 2 | 2024 |
| Zorg- opmaat begeleiding B.V. | 2 | 2024 |
| Broekhuis Dealer Holding B.V. | 2 | 2025 |
How often this buyer tenders this kind of work
Tactics
When this buyer has awarded in this sector, usually about 3 bids came in. A normal field for this market. (Based on 6 completed awards — not a statement about this procedure.)
This procedure allows 40 days between publication and deadline — typical in this country is 48 (median of 2,911 procedures). A normal window for this market.
Foreign bidders
In the Netherlands · Business services, 193 contracts went to foreign companies over the last 3 years (of 6,646 recorded awards) — mostly from France, Germany, United Kingdom.
Submission language: Dutch.
How to bid
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