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Specialized service of strategic advice for the definition of the objective model of attention to the user (Contact Center) of Mutua Universal
Servicio especializado de asesoramiento estratégico para la definición del modelo objetivo de atención al usuario (Contact Center) de Mutua Universal — original title
Your path to submission
- Deadline: 4 November at 14:00 — 4 days left.
- You submit on PLACSP — Plataforma de Contratación del Sector Público — not here and not by e-mail. ↗ Submission via the Plataforma de Contratación (PLACSP): registration plus a recognised digital certificate / eIDAS signature — as an EU bidder, arrange this early; it typically takes days. Sort out account and signature first — not on submission day.
- Collect your evidence — use the eligibility analysis on this page: it lists the requirements and, for known certificates, how to get them.
What the buyer is looking for
The object of this contract is the contracting of a specialized service of strategic advice for the definition of the objective model of attention to the user (Contact Center) of Mutua Universal, as well as the elaboration of the strategy of transformation necessary to evolve from the current operating model towards an integral, homogeneous, omnichannel model, oriented to the data and aligned with the present and future needs of the Entity.
Contract
Type of service
Clement What the numbers say about this buyer
- In this sector the buyer awards roughly every 2 months (236 awards, most recently October 2026) — the next award is due around December 2026 by that rhythm. The last award went to AVVALE ESPAÑA S.L.n = 236
- 2% of the bids received came from small and medium-sized enterprises (421 procedures with a bid mix). Sector: 53%.n = 421
- 52% of this buyer's awards went to companies that had already won here before (1,879 awards since 2017, spread over 885 companies). 48% went to new names.n = 1,879 awards since 2017
- The median procedure drew just one bid (562 procedures with a bid count); 50% ended with a single bidder. Sector: median 2 bids.n = 562
- The award came in at a median 89% of the estimated value (1,011 awards with both estimate and value) — pricing at the estimate is usually too high here. Sector: 83%.n = 1,011
From this buyer's documented awards; comparison values from the same sector and country. Not a forecast, not legal advice. As of 30/10/2026.
Eligibility analysis from the tender documents
Tender documents — direct download
Who has won at this buyer so far
Across all contract types of this buyer — not just this sector. A city buys software and fire engines through the same purchasing office.
| Company | Awards | Period |
|---|---|---|
| VISUALTHINK LABS SL | 39 | 2021–2026 |
| Idcq Hospitales Y Sanidad, S.l.u | 26 | 2022–2026 |
| Punt Informàtic i Creatiu, S.L. · Granollers | 23 | 2023–2026 |
| HOSPITAL RECOLETAS CASTILLA Y LEON, S.L. · VALLADOLID | 17 | 2021–2026 |
| AVVALE ESPAÑA S.L.U. | 15 | 2021–2026 |
How often this buyer tenders this kind of work
Contracting authority contact
Tactics
When this buyer has awarded in this sector, usually only one or two bids came in. A solid bid has a real chance here. (Based on 46 completed awards — not a statement about this procedure.)
This procedure allows 16 days between publication and deadline — typical in this country is 27 (median of 7,300 procedures). Much tighter than usual: the first week counts.
Foreign bidders
In Spain · IT services, 149 contracts went to foreign companies over the last 3 years (of 31,230 recorded awards) — mostly from Germany, Italy, France.
How to bid
Guide: how to apply on PLACSP — Plataforma de Contratación del Sector Público (Spanien) → Registration, signature, fees — from the operator's bidder manual.
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