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Provision of IP telephony system maintenance services

Świadczenie usług utrzymania systemu telefonii IP — original title

PLPoland · Warszawa

Your path to submission

  1. Deadline: 16 November at 10:00 — 15 days left.
  2. The submission point is stated in the notice (link on this page).
  3. Offer and evidence in: Polish.
  4. Collect your evidence — use the eligibility analysis on this page: it lists the requirements and, for known certificates, how to get them.
Compiled automatically from notice and documents — no guarantee; the procedure's wording is binding.

What the buyer is looking for

1. The subject of the contract is the provision of IP telephony system maintenance services. 2. The description of the subject of the Order (OPZ) is contained in Annex 1 to the ToR - Description of the subject of the Order (OPZ). The Contractor whose offer will be considered the most advantageous will be awarded a contract under the conditions set out in the PPU. The contracting authority provides for the possibility of amending the concluded contract, pursuant to Article 455 of the Act, in the manner and under the conditions described in detail in the PPU. 3. The contracting authority does not provide for the possibility of awarding the contract referred to in Article 214(2) CTMR. 1 points 7 and 8 of the Act. 4. The Contracting Authority shall not provide for an on-site visit to be carried out by the Contractor or for the documents necessary for the performance of the contract to be…

Show full description

… verified by the Contractor, as referred to in Article 131(1) CTMR. 2 of the Act. 5. The contracting authority informs that the remuneration is financed from the European Union funds under the Technical Assistance Programme for the European Funds 2021-2027 and from the state budget. 6. The Ordering Party does not require the submission of a deposit. 7. The Contracting Authority stipulates that it may first examine and evaluate the tenders and then make a qualitative qualification of the Contractor. 8. Before signing the contract, the Contractor must lodge a performance guarantee of 5% of the total gross price indicated in the tender for performance of the contract. The security may be lodged, at the choice of the contractor, in one or more of the following forms: (1) money; 2) bank sureties or sureties of a cooperative savings and credit union, except that the credit union's obligation is always a monetary obligation; 3) bank guarantees; 4) insurance guarantees; 5) sureties provided by the entities referred to in Article 6b sec. 5 point 2 of the Act of 9 November 2000 establishing the Polish Agency for Enterprise Development. More information on the performance guarantee can be found in Chapter 16 of the ToR. 9. Unrestricted, full and direct access to the procurement documents can be obtained free of charge at: https://zamówienia.mfipr.gov.pl, tab ‘List of PZP proceedings’, tab ‘Current’, procedure number BDG-V.2611.66.2026.MD. 10. A full description of the procedure, including the description and form of documents submitted in the procedure, can be found in the Terms and Conditions. 11.The order will be executed on the following dates: 1) Phase I – 24 months: a) from 11.01.2027, in the case of conclusion of the contract before 11.01.2027 or b) from the date of conclusion of the contract, in the case of conclusion of the contract after 10.01.2027; 2) Stage II: a) from the conclusion of the contract until 11.01.2027 in the case of concluding the contract before 11.01.2027 or b) within 5 working days from the conclusion of the contract, in the case of concluding the contract after 10.01.2027; 3) Stage III: a) from the conclusion of the contract until 10.01.2027 in the case of concluding the contract before 10.01.2027 or b) within 5 working days from the conclusion of the contract, in the case of concluding the contract after 10.01.2027; 4) Stage IV – 24 months: a) from 11.01.2027, in the case of conclusion of the contract before 11.01.2027 or b) from the date of conclusion of the contract, in the case of conclusion of the contract after 10.01.2027 13. Communication between the Ordering Party and contractors takes place in Polish via the Purchasing Platform at https:/ order.mfipr.gov.pl/. The contracting authority does not provide for communication with contractors in any other way than using electronic means of communication. The documentation of the present proceedings has been published on the Platform. Detailed information on how the contracting authority communicates with contractors and how to submit declarations and documents is contained in R. 2 of the ToR. 14. Technical and organizational requirements for electronic correspondence: 1. The Ordering Party, in accordance with § 11 sec. 2 of the Regulation of the Prime Minister of 30 December 2020 on the method of preparation and transmission of information and technical requirements for electronic documents and means of electronic communication in the public procurement procedure

Machine translation (EU eTranslation) — official wording via the PDF link.

Contract

TypeSupplies
Estimated valuePLN 2,596,596
Published30 Oct 2026
ProcedureOpen procedure
EU-fundedReserved for SMEs

Type of service

32 · Radio, TV & communications48 · Software & IT systems64 · Post & telecom services72 · IT services
CPV 32552330 · 48517000 · 64215000 · 72611000

Clement What the numbers say about this buyer

  • In this sector the buyer awards roughly every 5 months (5 awards, most recently February 2026) — by that rhythm the next award was due around July 2026. The last award went to 4Prime Sp. z o.o.n = 5
  • 32% of this buyer's awards went to companies that had already won here before (427 awards since 2019, spread over 226 companies). 68% went to new names.n = 427 awards since 2019
  • The median procedure drew 3 bids (135 procedures with a bid count); 23% ended with a single bidder. Sector: median 2 bids.n = 135
  • The award came in at a median 110% of the estimated value (43 awards with both estimate and value) — pricing at the estimate is usually too low here. Sector: 98%.n = 43
  • 9% of the bids received came from other countries (15 procedures with a bid mix) — all bidders, not just the winners. Sector: 2%.n = 15

From this buyer's documented awards; comparison values from the same sector and country. Not a forecast, not legal advice. As of 01/11/2026.

Clement
In comparable contracts in this sector nationwide (1,415 with a known bid count), usually only 2 offers came in — a solid bid has real chances.
References and certificates from your home country count fully across the EU — that is what European procurement law is for.

What you must prove — eligibility criteria

›
References: services
5.2.4. Zamawiający uzna ww. warunek za spełniony, jeżeli Wykonawca wykaże, że (numeracja zgodna z SWZ): 1) w okresie ostatnich 3 lat, liczonych wstecz od dnia, w którym upływa termin składania ofert, a jeżeli okres prowadzenia działalności jest krótszy – w tym… read in fullcollapse
5.2.4. Zamawiający uzna ww. warunek za spełniony, jeżeli Wykonawca wykaże, że (numeracja zgodna z SWZ): 1) w okresie ostatnich 3 lat, liczonych wstecz od dnia, w którym upływa termin składania ofert, a jeżeli okres prowadzenia działalności jest krótszy – w tym okresie, wykonał należycie, a w przypadku świadczeń powtarzających się lub ciągłych również wykonuje należycie, jedną usługę polegającą na wdrożeniu lub wsparciu lub rozbudowie systemu telefonii IP o wartości minimum 500 000,00 zł brutto. UWAGA! W przypadku wykazania przez Wykonawcę usługi okresowej lub ciągłej, zakres wykonanej usługi oraz wartość na jaką została wykonana ta usługa do dnia składania ofert, musi odpowiadać zakresowi i wartości, o których mowa w ww. warunku. 2) dysponuje lub będzie dysponował następującymi osobami, które będą uczestniczyć w wykonywaniu zamówienia w tym: a) dwoma osobami, które będą uczestniczyć w wykonywaniu zamówienia w roli Inżyniera wdrożenia Systemu (w szczególności odpowiedzialnymi za wykonie migracji i wdrożenia Systemu) – z których każda: • posiada doświadczenie polegające na uczestnictwie we wdrożeniu co najmniej dwóch projektów systemów telefonii IP CISCO Unified Communications Manager, a wartość wdrożenia każdego z systemów wyniosła nie mniej niż 100 000,00 zł brutto; • posiada kwalifikacje zawodowe w zakresie znajomości użytkowanego przez Zamawiającego Systemu CISCO Unified Communications Manager – potwierdzone certyfikatem wydanym przez producenta Systemu lub zaświadczeniem ukończenia szkolenia z zakresu znajomości Systemu, wydanym przez autoryzowane centrum szkoleniowe producenta Systemu. b) jedną osobą, która będzie uczestniczyć w wykonywaniu zamówienia w roli Inżyniera utrzymania Systemu (w szczególności odpowiedzialną za świadczenie usług utrzymania Systemu) – która: • posiada doświadczenie polegające na uczestnictwie w utrzymaniu produkcyjnym co najmniej dwóch projektów systemów telefonii IP CISCO Unified Communications Manager, a wartość utrzymania każdego z systemów wyniosła nie mniej niż 100 000,00 zł brutto; • posiada kwalifikacje zawodowe w zakresie znajomości użytkowanego przez Zamawiającego Systemu CISCO Unified Communications Manager – potwierdzone certyfikatem wydanym przez producenta Systemu lub zaświadczeniem ukończenia szkolenia z zakresu znajomości Systemu, wydanym przez autoryzowane centrum szkoleniowe producenta Systemu.
Requirement texts are quoted in the notice's original language — only the official wording is binding.

Tender documents — direct download

⤓
Annex 1
Specifications and annexes at the buyer — usually viewable without registration
⤓
Administrative conditions
The full notice, official wording

Who has won at this buyer so far

Across all contract types of this buyer — not just this sector. A city buys software and fire engines through the same purchasing office.

CompanyAwardsPeriod
IT Solution Factor Sp. z o.o.132021–2026
Ecorys Polska Sp. z o.o.92021–2025
Wolański sp. z o.o.82022–2024
Magdalena Samulak - Banaszczyk VMORIS AGENCY72022–2026
Varsovia Capital Sp. z o.o.72025–2026
From the recorded awards · regular winners know this buyer's requirements — that is your competition.

How often this buyer tenders this kind of work

1
2022
1
2023
4
2024
3
2025
6
2026
15 procedures in this category since 2019. Public procurement repeats itself — those who know the rhythm prepare instead of reacting.

Contracting authority contact

·
Deadline — Monday 16 November at 10:00

Tactics

When contracts were awarded in this country and sector, usually only one or two bids came in. A solid bid has a real chance here. (Based on 1,415 completed awards — not a statement about this procedure.)

This procedure allows 17 days between publication and deadline — typical in this country is 18 (median of 9,435 procedures). A normal window for this market.

The deadline falls on a Monday — your last full working day is the Friday before. Have evidence and guarantees together by Thursday.

Foreign bidders

In Poland · Radio, TV & communications, 40 contracts went to foreign companies over the last 3 years (of 7,936 recorded awards) — mostly from Germany, France, Finland.

Submission language: Polish.

Measured from linked award data; foreign winners bidding through a local subsidiary count as domestic — the true share is higher.

How to bid

Guide: how to apply on e-Zamówienia (Polen) → Registration, signature, fees — from the operator's bidder manual.

Read the full notice — Original + documents
Goes directly to this tender on TED — Tenders Electronic Daily. The full specification and all annexes are there.
Put together the evidence — in Polish
The criterion on the left, plus your price.
Submit via TED — Tenders Electronic Daily before the deadline
Electronic submission — allow time for the portal registration the first time.
To the procurement portal →Official notice on TED →
We pull data from millions of notices. If the link here does not work, report it — we will find the right one.

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