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Technical Assistance and Maintenance Service (ATiK) of the ZSZO System together with development services

Usługa Asysty Technicznej i Konserwacji (ATiK) Systemu ZSZO wraz z usługami rozwoju — original title

PLPoland · Kraków

Your path to submission

  1. Deadline: 9 November at 09:30 — 8 days left.
  2. The submission point is stated in the notice (link on this page).
  3. Offer and evidence in: Polish.
  4. Collect your evidence — use the eligibility analysis on this page: it lists the requirements and, for known certificates, how to get them.
Compiled automatically from notice and documents — no guarantee; the procedure's wording is binding.

What the buyer is looking for

1. The subject of the contract is in particular: a) provision of technical assistance and maintenance services for the ZSZO System for the duration of the contract, as part of the basic contract; b) the provision of development services up to a maximum of 1,200 working hours, for the duration of the contract, under the option right. A detailed description of the subject-matter of the contract is set out in the model contract and its annexes, which constitute Annex 11 to the ToR. 2. The contracting authority in this procedure does not divide the contract into lots or allow for the possibility of submitting partial tenders: The subject of the contract, i.e. the provision of technical assistance and maintenance services for the ZSZO System and development services, cannot be divided into parts for technical, teleological and economic reasons, as it constitutes a coherent whole. The division…

Show full description

… of the contract into lots could lead to coordination difficulties, increase the risk of improper provision of services and jeopardise the continuity of the system. The integrated nature of the system means that the provision of support services should be carried out by a single entity responsible for the functioning of the system in a comprehensive manner. The absence of division into lots does not in any way limit access to the contract for small and medium-sized enterprises, and Contractors operating in the field covered by the subject-matter of the contract may supply all its elements. 3.The contracting authority does not require the performance of the contract by sheltered workshops, social cooperatives or other contractors covered by the provision of Art. 1 of the Public Procurement Law Act of 11 September 2019 (consolidated text: of Laws 2026, item 793 as amended), hereinafter referred to as ‘the Law’. 4. The contracting authority, pursuant to Article 95(1) CTMR, 1 of the Act, requires the employment on the basis of an employment relationship by the Contractor (or a subcontractor) of persons performing the CALL CENTER remote assistance service referred to in point 5 of the Annex to the Agreement. The performance of these activities consists in performing work in the manner specified in Article 22(1) of the Labour Code Act of 26 June 1974 (Journal of Laws 2025, item 277 as amended). (This requirement does not apply to tenderers: natural persons conducting business activity and partners in partnerships who undertake to perform these activities for the company in person.) 5. The contracting authority does not provide for the possibility of awarding the contracts referred to in Article 214(1)(b) CTMR. 1 point 7 of the Act. 6. The contracting authority does not allow variants to be submitted. 7. The contracting authority does not provide for an electronic auction. 8. Prior to initiating the procedure, the contracting authority did not carry out preliminary market consultations. 9. In the present proceedings, the contracting authority does not require the Contractors to submit the evidence in question. 10. The Contracting Authority shall, within the limits laid down in Article 462 et seq. of the Act, allow the Contractor to perform the subject-matter of the contract using subcontractors. The contractor who intends to subcontract part of the contract shall indicate in the tender the parts of the contract which he intends to subcontract and the names of any subcontractors, if known. 11. Justification for the application of the 80% price criterion - Quality requirements referred to in Art. 2 of the Act, the Ordering Party described in detail in the model Agreement together with annexes. · 1. The subject of the contract is in particular: a) provision of technical assistance and maintenance services for the ZSZO System for the duration of the contract, as part of the basic contract; b) the provision of development services up to a maximum of 1,200 working hours, for the duration of the contract, under the option right. A detailed description of the subject-matter of the contract is set out in the model contract and its annexes, which constitute Annex 11 to the ToR. 2. The contracting authority in this procedure does not divide the contract into lots or allow for the possibility of submitting partial tenders: The subject of the contract, i.e. the provision of technical assistance and maintenance services for the ZSZO System and development services, cannot be

Machine translation (EU eTranslation) — official wording via the PDF link.

Contract

TypeServices
Estimated valuePLN 8,818,474
Published30 Oct 2026
ProcedureOpen procedure
Place of performanceKraków
Reserved for SMEs

Type of service

72 · IT services
CPV 72250000

Clement What the numbers say about this buyer

  • In this sector the buyer awards roughly every 2 months (79 awards, most recently August 2026) — by that rhythm the next award was due around September 2026. The last award went to Krakfin s.c.n = 79
  • The award came in at a median 78% of the estimated value (63 awards with both estimate and value) — pricing at the estimate is usually too high here. Sector: 99%.n = 63
  • 39% of this buyer's awards went to companies that had already won here before (948 awards since 2015, spread over 406 companies). 61% went to new names.n = 948 awards since 2015
  • The median procedure drew 2 bids (265 procedures with a bid count); 47% ended with a single bidder. Sector: median 1 bid.n = 265
  • 93% of the bids received came from small and medium-sized enterprises (29 procedures with a bid mix). Sector: 70%.n = 29

From this buyer's documented awards; comparison values from the same sector and country. Not a forecast, not legal advice. As of 01/11/2026.

Clement
In this buyer's last 31 comparable contracts (same sector), usually only 2 offers came in — a solid bid has real chances.
References and certificates from your home country count fully across the EU — that is what European procurement law is for.

What you must prove — eligibility criteria

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References: supplies
W postępowaniu mogą wziąć udział Wykonawcy, którzy – zgodnie z art. 57 pkt 2 ustawy – spełniają warunki udziału w postępowaniu w zakresie posiadania zdolności technicznej lub zawodowej, tj.: posiadają wiedzę i doświadczenie, tj. w okresie ostatnich trzech lat … read in fullcollapse
W postępowaniu mogą wziąć udział Wykonawcy, którzy – zgodnie z art. 57 pkt 2 ustawy – spełniają warunki udziału w postępowaniu w zakresie posiadania zdolności technicznej lub zawodowej, tj.: posiadają wiedzę i doświadczenie, tj. w okresie ostatnich trzech lat przed upływem terminu składania ofert w postępowaniu (a jeżeli okres prowadzenia działalności jest krótszy, w tym okresie) należycie wykonali (zakończyli), lub wykonują (aktualnie wciąż realizują) nieprzerwanie co najmniej jedno zamówienia na usługę asysty technicznej, której realizacja trwała przez okres min. 11 miesięcy, polegającą na utrzymaniu, zarządzaniu, konfiguracji i wsparciu zintegrowanego systemu informatycznego w szkołach lub w szkołach i placówkach oświatowych, w którym pracuje/pracowało nie mniej niż 500 użytkowników w zagadnieniach dotyczących co najmniej: księgowości, kadr i płac oraz środków trwałych.
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Technical staff for execution
W postępowaniu mogą wziąć udział Wykonawcy, którzy – zgodnie z art. 57 pkt 2 ustawy – spełniają warunki udziału w postępowaniu w zakresie posiadania zdolności technicznej lub zawodowej, tj.: Dysponują osobami zdolnymi do wykonania zamówienia tj. zespołem min. … read in fullcollapse
W postępowaniu mogą wziąć udział Wykonawcy, którzy – zgodnie z art. 57 pkt 2 ustawy – spełniają warunki udziału w postępowaniu w zakresie posiadania zdolności technicznej lub zawodowej, tj.: Dysponują osobami zdolnymi do wykonania zamówienia tj. zespołem min. pięciu osób, które będą uczestniczyć w wykonywaniu zamówienia, w tym co najmniej: 1. osobą, która posiada co najmniej trzyletnie doświadczenie zawodowe w utrzymaniu i/lub tworzeniu systemów informatycznych z zakresu księgowości w szkołach lub placówkach oświatowych; 2. osobą, która posiada co najmniej trzyletnie doświadczenie zawodowe w utrzymaniu i/lub tworzeniu systemów informatycznych z zakresu kadr i płac w szkołach lub placówkach oświatowych; 3. osobą, która posiada co najmniej trzyletnie doświadczenie zawodowe w utrzymaniu i/lub tworzeniu systemów informatycznych z zakresu środków trwałych w samorządowych jednostkach organizacyjnych; 4. osobą, która posiada co najmniej trzyletnie doświadczenie zawodowe w zakresie utrzymania, zarządzania i konfigurowania systemów operacyjnych z rodziny Linux; 5. osobą, która posiada co najmniej trzyletnie doświadczenie zawodowe w zakresie utrzymania, zarządzania i konfigurowania środowiska do wirtualizacji VMware; 6. osobą, która posiada co najmniej trzyletnie doświadczenie zawodowe w zakresie utrzymania, zarządzania i konfigurowania systemów relacyjnej bazy danych firmy Oracle; 7. osobą, która posiada co najmniej trzyletnie doświadczenie zawodowe z praktycznej znajomości technologii JAVA; (Dopuszczalne jest, aby jedna osoba została wykazana na spełnienie więcej niż jednego z warunków, o których mowa w pkt 5.1.2. SWZ, przy czym każda z wykazanych osób musi spełniać przynajmniej jeden z tych warunków.)
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Security/guarantee required
Requirement texts are quoted in the notice's original language — only the official wording is binding.

Tender documents — direct download

⤓
Annex 1
Specifications and annexes at the buyer — usually viewable without registration
⤓
Administrative conditions
The full notice, official wording

Who has won at this buyer so far

Across all contract types of this buyer — not just this sector. A city buys software and fire engines through the same purchasing office.

CompanyAwardsPeriod
Multi Invest Sp. z o.o.252021–2026
Janusz Pańczyk Obiekt Nieruchomości Unisono222021–2026
Jacek Wróbel PRZEDSIĘBIORSTWO OBSŁUGI NIERUCHOMOŚCI I BUDOWNICTWA PONIB KRAKÓW222021–2026
Marcin Kukla Kuklaresto192023–2026
KANCELARIA MAJĄTKOWA SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ142021–2026
From the recorded awards · regular winners know this buyer's requirements — that is your competition.

How often this buyer tenders this kind of work

4
2021
10
2022
6
2023
36
2024
29
2025
38
2026
123 procedures in this category since 2019. Public procurement repeats itself — those who know the rhythm prepare instead of reacting.

Contracting authority contact

·
Deadline — Monday 9 November at 09:30

Tactics

When this buyer has awarded in this sector, usually only one or two bids came in. A solid bid has a real chance here. (Based on 31 completed awards — not a statement about this procedure.)

This procedure allows 10 days between publication and deadline — typical in this country is 18 (median of 9,435 procedures). Much tighter than usual: the first week counts.

The deadline falls on a Monday — your last full working day is the Friday before. Have evidence and guarantees together by Thursday.

Foreign bidders

In Poland · IT services, 237 contracts went to foreign companies over the last 3 years (of 12,878 recorded awards) — mostly from Bulgaria, Germany, Belgium.

Submission language: Polish.

Measured from linked award data; foreign winners bidding through a local subsidiary count as domestic — the true share is higher.

How to bid

Guide: how to apply on e-Zamówienia (Polen) → Registration, signature, fees — from the operator's bidder manual.

Read the full notice — Original + documents
Goes directly to this tender on TED — Tenders Electronic Daily. The full specification and all annexes are there.
Put together the evidence — in Polish
The 2 criteria on the left, plus your price.
Submit via TED — Tenders Electronic Daily before the deadline
Electronic submission — allow time for the portal registration the first time.
To the procurement portal →Official notice on TED →
We pull data from millions of notices. If the link here does not work, report it — we will find the right one.

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