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Technical Assistance and Maintenance Service (ATiK) of the ZSZO System together with development services
Usługa Asysty Technicznej i Konserwacji (ATiK) Systemu ZSZO wraz z usługami rozwoju — original title
Your path to submission
- Deadline: 9 November at 09:30 — 8 days left.
- The submission point is stated in the notice (link on this page).
- Offer and evidence in: Polish.
- Collect your evidence — use the eligibility analysis on this page: it lists the requirements and, for known certificates, how to get them.
What the buyer is looking for
1. The subject of the contract is in particular: a) provision of technical assistance and maintenance services for the ZSZO System for the duration of the contract, as part of the basic contract; b) the provision of development services up to a maximum of 1,200 working hours, for the duration of the contract, under the option right. A detailed description of the subject-matter of the contract is set out in the model contract and its annexes, which constitute Annex 11 to the ToR. 2. The contracting authority in this procedure does not divide the contract into lots or allow for the possibility of submitting partial tenders: The subject of the contract, i.e. the provision of technical assistance and maintenance services for the ZSZO System and development services, cannot be divided into parts for technical, teleological and economic reasons, as it constitutes a coherent whole. The division…
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… of the contract into lots could lead to coordination difficulties, increase the risk of improper provision of services and jeopardise the continuity of the system. The integrated nature of the system means that the provision of support services should be carried out by a single entity responsible for the functioning of the system in a comprehensive manner. The absence of division into lots does not in any way limit access to the contract for small and medium-sized enterprises, and Contractors operating in the field covered by the subject-matter of the contract may supply all its elements. 3.The contracting authority does not require the performance of the contract by sheltered workshops, social cooperatives or other contractors covered by the provision of Art. 1 of the Public Procurement Law Act of 11 September 2019 (consolidated text: of Laws 2026, item 793 as amended), hereinafter referred to as ‘the Law’. 4. The contracting authority, pursuant to Article 95(1) CTMR, 1 of the Act, requires the employment on the basis of an employment relationship by the Contractor (or a subcontractor) of persons performing the CALL CENTER remote assistance service referred to in point 5 of the Annex to the Agreement. The performance of these activities consists in performing work in the manner specified in Article 22(1) of the Labour Code Act of 26 June 1974 (Journal of Laws 2025, item 277 as amended). (This requirement does not apply to tenderers: natural persons conducting business activity and partners in partnerships who undertake to perform these activities for the company in person.) 5. The contracting authority does not provide for the possibility of awarding the contracts referred to in Article 214(1)(b) CTMR. 1 point 7 of the Act. 6. The contracting authority does not allow variants to be submitted. 7. The contracting authority does not provide for an electronic auction. 8. Prior to initiating the procedure, the contracting authority did not carry out preliminary market consultations. 9. In the present proceedings, the contracting authority does not require the Contractors to submit the evidence in question. 10. The Contracting Authority shall, within the limits laid down in Article 462 et seq. of the Act, allow the Contractor to perform the subject-matter of the contract using subcontractors. The contractor who intends to subcontract part of the contract shall indicate in the tender the parts of the contract which he intends to subcontract and the names of any subcontractors, if known. 11. Justification for the application of the 80% price criterion - Quality requirements referred to in Art. 2 of the Act, the Ordering Party described in detail in the model Agreement together with annexes. · 1. The subject of the contract is in particular: a) provision of technical assistance and maintenance services for the ZSZO System for the duration of the contract, as part of the basic contract; b) the provision of development services up to a maximum of 1,200 working hours, for the duration of the contract, under the option right. A detailed description of the subject-matter of the contract is set out in the model contract and its annexes, which constitute Annex 11 to the ToR. 2. The contracting authority in this procedure does not divide the contract into lots or allow for the possibility of submitting partial tenders: The subject of the contract, i.e. the provision of technical assistance and maintenance services for the ZSZO System and development services, cannot be
Contract
Type of service
Clement What the numbers say about this buyer
- In this sector the buyer awards roughly every 2 months (79 awards, most recently August 2026) — by that rhythm the next award was due around September 2026. The last award went to Krakfin s.c.n = 79
- The award came in at a median 78% of the estimated value (63 awards with both estimate and value) — pricing at the estimate is usually too high here. Sector: 99%.n = 63
- 39% of this buyer's awards went to companies that had already won here before (948 awards since 2015, spread over 406 companies). 61% went to new names.n = 948 awards since 2015
- The median procedure drew 2 bids (265 procedures with a bid count); 47% ended with a single bidder. Sector: median 1 bid.n = 265
- 93% of the bids received came from small and medium-sized enterprises (29 procedures with a bid mix). Sector: 70%.n = 29
From this buyer's documented awards; comparison values from the same sector and country. Not a forecast, not legal advice. As of 01/11/2026.
What you must prove — eligibility criteria
W postępowaniu mogą wziąć udział Wykonawcy, którzy – zgodnie z art. 57 pkt 2 ustawy – spełniają warunki udziału w postępowaniu w zakresie posiadania zdolności technicznej lub zawodowej, tj.: posiadają wiedzę i doświadczenie, tj. w okresie ostatnich trzech lat … read in fullcollapse
W postępowaniu mogą wziąć udział Wykonawcy, którzy – zgodnie z art. 57 pkt 2 ustawy – spełniają warunki udziału w postępowaniu w zakresie posiadania zdolności technicznej lub zawodowej, tj.: Dysponują osobami zdolnymi do wykonania zamówienia tj. zespołem min. … read in fullcollapse
Tender documents — direct download
Who has won at this buyer so far
Across all contract types of this buyer — not just this sector. A city buys software and fire engines through the same purchasing office.
| Company | Awards | Period |
|---|---|---|
| Multi Invest Sp. z o.o. | 25 | 2021–2026 |
| Janusz Pańczyk Obiekt Nieruchomości Unisono | 22 | 2021–2026 |
| Jacek Wróbel PRZEDSIĘBIORSTWO OBSŁUGI NIERUCHOMOŚCI I BUDOWNICTWA PONIB KRAKÓW | 22 | 2021–2026 |
| Marcin Kukla Kuklaresto | 19 | 2023–2026 |
| KANCELARIA MAJĄTKOWA SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ | 14 | 2021–2026 |
How often this buyer tenders this kind of work
Tactics
When this buyer has awarded in this sector, usually only one or two bids came in. A solid bid has a real chance here. (Based on 31 completed awards — not a statement about this procedure.)
This procedure allows 10 days between publication and deadline — typical in this country is 18 (median of 9,435 procedures). Much tighter than usual: the first week counts.
The deadline falls on a Monday — your last full working day is the Friday before. Have evidence and guarantees together by Thursday.
Foreign bidders
In Poland · IT services, 237 contracts went to foreign companies over the last 3 years (of 12,878 recorded awards) — mostly from Bulgaria, Germany, Belgium.
Submission language: Polish.
How to bid
Guide: how to apply on e-Zamówienia (Polen) → Registration, signature, fees — from the operator's bidder manual.
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