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Maintenance, management, support and service of the IP telephony system and provision of telecommunications services for the Social Insurance Institution
Usługa utrzymania, zarządzania, wsparcia i serwisu Systemu telefonii IP oraz świadczenie usług telekomunikacyjnych dla Zakładu Ubezpieczeń Społecznych — original title
Your path to submission
- Deadline: 13 November at 13:00 — 12 days left.
- The submission point is stated in the notice (link on this page).
- Offer and evidence in: Polish.
- Collect your evidence — the eligibility requirements are listed on this page; for many of them the analysis explains how to obtain them.
What the buyer is looking for
1. The subject of the contract is the maintenance, management, support and service of the IP telephony system and the provision of telecommunications services for the Social Insurance Institution. Telecommunications services will be provided using telecommunications links made available to the Ordering Party under this contract. 2. A detailed description of the subject of the contract is attached as Annex 11 to the ToR. 3. The contractor may subcontract part of the contract to a subcontractor, with the exception of key tasks relating to: 3.1. directing the implementation of the contract, including performing the functions of the Project Manager, 3.2. performing the Preliminary Analysis, Plan and Executive Project (Stages I-III according to the Agreement), 3.3. maintaining and managing the Central System, including administering the CUCM cluster, Cisco Meeting Server (CMS), Expressway…
Show full description
… systems and monitoring system, 3.4. handling service requests with priority P1 and P2 and coordinating the process of troubleshooting within the SLA. 4. The subject of the contract are ICT products and services within the meaning of the Act of 5 July 2018 on the National Cybersecurity System (Journal of Laws No. of Laws 2026, item 20 as amended, further: ‘KSC’).
Contract
Type of service
Clement What the numbers say about this buyer
- In this sector the buyer awards roughly every 4 months (23 awards, most recently September 2026) — the next award is due around January 2027 by that rhythm. The last award went to Bloomberg Finance L.P.n = 23
- 31% of this buyer's awards went to companies that had already won here before (1,458 awards since 2015, spread over 770 companies). That is well below the sector norm (50%) — this buyer switches suppliers more often than others.n = 1,458 awards since 2015
- The award came in at a median 106% of the estimated value (15 awards with both estimate and value) — pricing at the estimate is usually too low here. Sector: 90%.n = 15
- 59% of the bids received came from small and medium-sized enterprises (91 procedures with a bid mix). Sector: 32%.n = 91
- The median procedure drew 2 bids (473 procedures with a bid count); 37% ended with a single bidder. Sector: median 2 bids.n = 473
From this buyer's documented awards; comparison values from the same sector and country. Not a forecast, not legal advice. As of 01/11/2026.
Selection criteria — in the procurement documents
The buyer states in the notice that the selection criteria are in the procurement documents (link on this page), not in the EU form. The document analysis below extracts them from there — bid and evidence in Polish.
Tender documents — direct download
Who has won at this buyer so far
Across all contract types of this buyer — not just this sector. A city buys software and fire engines through the same purchasing office.
| Company | Awards | Period |
|---|---|---|
| Comarch S.A. | 12 | 2021–2026 |
| INWEST Realizacja Inwestycji Tomasz Pracowity | 12 | 2022–2026 |
| BT ELECTRONICS Sp. z o.o. | 12 | 2021–2026 |
| SOFTRONIC Sp. z o.o. | 10 | 2021–2026 |
| CYFROWA FABRYKA SP. Z O.O. | 9 | 2022–2026 |
How often this buyer tenders this kind of work
Tactics
When this buyer has awarded in this sector, usually about 3 bids came in. A normal field for this market. (Based on 17 completed awards — not a statement about this procedure.)
This procedure allows 17 days between publication and deadline — typical in this country is 18 (median of 9,435 procedures). A normal window for this market.
Foreign bidders
In Poland · Post & telecom services, 3 contracts went to foreign companies over the last 3 years (of 5,645 recorded awards).
Submission language: Polish.
How to bid
Guide: how to apply on e-Zamówienia (Polen) → Registration, signature, fees — from the operator's bidder manual.
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