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Operation of the customer office at ZOB Amberg
Betrieb des Kundebüros am ZOB Amberg — original title
Your path to submission
- Deadline: 11 November at 10:00 — 10 days left.
- The submission point is stated in the notice (link on this page).
- Offer and evidence in: German.
- Collect your evidence — use the eligibility analysis on this page: it lists the requirements and, for known certificates, how to get them.
What the buyer is looking for
Operation of a customer office at the central bus station (ZOB) in Amberg including the sale of tickets as well as personal advice and information for public transport passengers. The scope of services includes, in particular, information on tariffs, timetables, connections and conditions of carriage as well as the provision of other customer-related services in accordance with the requirements of the specifications. The terms of reference, including annexes, can be downloaded free of charge at: https://www.znas.de/ausschreibungen/aktuelle-vergaben/
Contract
Type of service
Clement What the numbers say about this buyer
- 37% of this buyer's awards went to companies that had already won here before (20 awards since 2018, spread over 13 companies). 63% went to new names.n = 20 awards since 2018
- The median procedure drew just one bid (20 procedures with a bid count); 65% ended with a single bidder. Sector: median 2 bids.n = 20
- Across 3 procedures with structured selection criteria, this buyer most often required: References: services (3 of 3), Quality management (1 of 3).n = 3
- Not one of the 20 awards with a known winner country has gone to a foreign company so far. Sector average: 1%.n = 20
From this buyer's documented awards; comparison values from the same sector and country. Not a forecast, not legal advice. As of 01/11/2026.
What you must prove — eligibility criteria
Der Nachweis erfolgt durch die Vorlage von Referenzen des Bieters über vom Bieter in den letzten 3 Jahren erbrachte Leistungen. Der Bieter gilt als zuverlässig, wenn davon ausgegangen werden kann, dass er die Geschäfte eines Kundencenters unter Beachtung der f… read in fullcollapse
Tender documents — direct download
Who has won at this buyer so far
Across all contract types of this buyer — not just this sector. A city buys software and fire engines through the same purchasing office.
| Company | Awards | Period |
|---|---|---|
| Reisebüro Linzer GmbH · Amberg | 6 | 2018–2019 |
| Fa. Reisebüro Reichert GmbH · Amberg | 3 | 2018–2021 |
| Regionalbus Ostbayern GmbH · Regensburg | 2 | 2018–2020 |
| Verkehrsunternehmen Reisebüro Bruckner · Sulzbach-Rosenberg | 1 | 2019 |
| Bietergemeinschaft Fa. RBO/Fa. Bruckner · Ingolstadt | 1 | 2018 |
How often this buyer tenders this kind of work
Tactics
When contracts were awarded in this country and sector, usually only one or two bids came in. A solid bid has a real chance here. (Based on 1,168 completed awards — not a statement about this procedure.)
This procedure allows 19 days between publication and deadline — typical in this country is 32 (median of 20,496 procedures). Much tighter than usual: the first week counts.
Foreign bidders
In Germany · Transport support services, 8 contracts went to foreign companies over the last 3 years (of 1,225 recorded awards).
Submission language: German.
How to bid
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