How to bid in this country: portals, deadlines, thresholds →
Customer Communication Management (CCM)
Your path to submission
- Deadline: 4 January 2027 at 10:00 — 64 days left.
- You submit on TenderNed — not here and not by e-mail. ↗ Submission via TenderNed with an eHerkenning account — issuance for foreign firms can take time; apply early. Sort out account and signature first — not on submission day.
- Offer and evidence in: Dutch.
- Collect your evidence — the eligibility requirements are listed on this page; for many of them the analysis explains how to obtain them.
What the buyer is looking for
The object of the tender is to contract a supplier who implements a Customer Communication Management solution, provides support and, in addition to providing operational services, also actively thinks and advises on the deployment of a CCM solution in the future.
Contract
Type of service
Clement What the numbers say about this buyer
- 8% of this buyer's awards went to companies that had already won here before (14 awards since 2024, spread over 13 companies). 92% went to new names.n = 14 awards since 2024
- 21% of awards went to companies from abroad (14 awards with a known winner country). Sector average: 8%.n = 14
- The median procedure drew 3 bids (14 procedures with a bid count); 14% ended with a single bidder. Sector: median 2 bids.n = 14
From this buyer's documented awards; comparison values from the same sector and country. Not a forecast, not legal advice. As of 01/11/2026.
Selection criteria — via the ESPD
The buyer states in the notice that eligibility is proven through the European Single Procurement Document (ESPD); the concrete requirements are in the tender documents. The document analysis below extracts them from there — bid and evidence in Dutch.
Tender documents — direct download
Who has won at this buyer so far
Across all contract types of this buyer — not just this sector. A city buys software and fire engines through the same purchasing office.
| Company | Awards | Period |
|---|---|---|
| Scheer & Foppen Installatietechniek B.V. | 2 | 2026 |
| Henkel Nederland B.V. | 1 | 2026 |
| Finext B.V. | 1 | 2026 |
| Voet Verhuur | 1 | 2024 |
| Teunis Industrietechniek B.V. | 1 | 2024 |
How often this buyer tenders this kind of work
Tactics
When contracts were awarded in this country and sector, usually only one or two bids came in. A solid bid has a real chance here. (Based on 1,619 completed awards — not a statement about this procedure.)
This procedure allows 74 days between publication and deadline — typical in this country is 48 (median of 2,911 procedures). Much more generous than usual — time for a thorough bid rather than a quick one.
The deadline falls on a Monday — your last full working day is the Friday before. Have evidence and guarantees together by Thursday.
Foreign bidders
In the Netherlands · IT services, 130 contracts went to foreign companies over the last 3 years (of 1,961 recorded awards) — mostly from Germany, France, Belgium.
Submission language: Dutch.
How to bid
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