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Provision of DESK and desktop services
Poskytování služeb service desk a desktop — original title
Your path to submission
- Deadline: 24 November at 11:00 — 23 days left.
- The submission point is stated in the notice (link on this page).
- Offer and evidence in: Czech.
- Collect your evidence — the eligibility requirements are listed on this page; for many of them the analysis explains how to obtain them.
What the buyer is looking for
Repeated procurement procedure for cancelled procurement procedure Z2026-043927. The subject of this contract is Service Desk services, end station support services, support services for other equipment and small HW and LAN support services. The subject of performance is also services based on Time & Material and assistance services provided as part of the termination plan. The individual partial performances of this contract are therefore: a) Service Desk: the subject of the service is the provision of a Single Point of Contact Service Desk and communication channels for service users and contracting authorities; b) End station support: the subject of the services is the provision of support for hardware (HW) and software (SW) of terminal stations; c) Support for other equipment and small HW: the subject of performance are flat-rate and on-demand services relating to one of the…
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… following facilities: mobile end device, modem, IP phone, small HW, local or network printer, multifunction device, plotter; d) LAN support: the subject of performance is the patching of cabling, keeping documentation belonging to cabling, sockets and patch panels up to date; e) Time & Material based services: subject is the use of specialist services in predefined roles based on individual orders.
Contract
Type of service
Clement What the numbers say about this buyer
- 58% of awards went to companies from abroad (134 awards with a known winner country). Sector average: 7%.n = 134
- 11% of this buyer's awards went to companies that had already won here before (134 awards since 2013, spread over 35 companies). That is well below the sector norm (60%) — this buyer switches suppliers more often than others.n = 134 awards since 2013
- 20% of the bids received came from other countries (35 procedures with a bid mix) — all bidders, not just the winners. Sector: 2%.n = 35
- The median procedure drew 2 bids (78 procedures with a bid count); 44% ended with a single bidder. Sector: median 1 bid.n = 78
- 73% of the bids received came from small and medium-sized enterprises (35 procedures with a bid mix). Sector: 66%.n = 35
From this buyer's documented awards; comparison values from the same sector and country. Not a forecast, not legal advice. As of 01/11/2026.
Selection criteria — in the procurement documents
The buyer states in the notice that the selection criteria are in the procurement documents (link on this page), not in the EU form. The document analysis below extracts them from there — bid and evidence in Czech.
Tender documents — direct download
Who has won at this buyer so far
Across all contract types of this buyer — not just this sector. A city buys software and fire engines through the same purchasing office.
| Company | Awards | Period |
|---|---|---|
| Business Lease s.r.o. | 6 | 2015–2025 |
| PEMIT, s.r.o. | 5 | 2024–2026 |
| Rosen Europe B.V. · 7575 NL | 3 | 2024–2026 |
| PII Limited | 2 | 2025–2026 |
| PII Pipetronix GmbH · Stutensee | 2 | 2025 |
How often this buyer tenders this kind of work
Contracting authority contact
Tactics
When contracts were awarded in this country and sector, there was usually a single bid in the end. A solid bid has a real chance here. (Based on 4,258 completed awards — not a statement about this procedure.)
This procedure allows 35 days between publication and deadline — typical in this country is 32 (median of 1,134 procedures). Much more generous than usual — time for a thorough bid rather than a quick one.
Foreign bidders
In Czechia · IT services, 58 contracts went to foreign companies over the last 3 years (of 5,364 recorded awards) — mostly from Germany, France, Poland.
Submission language: Czech.
How to bid
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