Zabezpečenie služieb informovanosti občanov prostredníctvom call centra
Slovakia · Bratislava - mestská časť Ružinov · how to bid here →
Your path to submission
- Deadline: 16 November at 09:00 — 34 days left.
- The submission point is stated in the notice (link on the right).
- Offer and evidence in: SLK.
- Collect your evidence — the eligibility requirements are listed on this page; for many of them the analysis explains how to obtain them.
Clement What the numbers say about this buyer
- 20% of this buyer's awards went to companies that had already won here before (62 awards since 2018, spread over 25 companies). That is well below the sector norm (45%) — this buyer switches suppliers more often than others.n = 62 awards since 2018
- The award came in at a median 93% of the estimated value (13 awards with both estimate and value) — pricing at the estimate is usually too high here. Sector: 77%.n = 13
- 11% of awards went to companies from abroad (62 awards with a known winner country). Sector average: 19%.n = 62
- The median procedure drew 3 bids (58 procedures with a bid count); 24% ended with a single bidder. Sector: median 3 bids.n = 58
- 99% of the bids received came from small and medium-sized enterprises (37 procedures with a bid mix). Sector: 91%.n = 37
From this buyer's documented awards; comparison values from the same sector and country. Not a forecast, not legal advice. As of 11/10/2026.
Foreign bidders
In Slovakia · Business services, 27 contracts went to foreign companies over the last 3 years (of 291 recorded awards) — mostly from Belgium, Czechia, Germany.
Submission language: SLK.
Typical field: median 3 (from 291 awards).
What the buyer is looking for
The purpose of the call center is to ensure as much as possible that citizens are informed about the topic of energy assistance, who will be able to contact it as one of the forms of upcoming support. We expect a large number of citizens to use the telephone form as one of the basic forms of information. We assume that this will mainly be the case for older people, people from socially weaker groups, etc. The activity of the call center will consist mainly in providing basic/general information about energy assistance, by phone and e-mail, in verifying whether or not the citizen is entitled to achieve energy assistance. In the event of an assessment that the calling citizen did not meet the conditions for obtaining energy assistance, he/she will make efforts to indicate possible further steps/proposals for solutions to resolve the identified irregularities. If the situation so requires,…
Show full description
… it will provide the citizen with a service in the form of sending a complaint to the back office (BO) of the Ministry of Economy of the Slovak Republic. A more detailed specification of the subject-matter of the contract can be found in Annex 1 to the tender documents.
Contract
Who has won here before
| Company | Awards | Period |
|---|---|---|
| LM reklama s. r. o. | 5 | 2025–2026 |
| ARTINIT s. r. o. | 3 | 2024–2025 |
| SOITRON, s.r.o. | 3 | 2024–2025 |
| Attack promotion s.r.o. · Praha | 2 | 2024 |
| Bureau van Dijk Editions Electroniques Sarl, o. z. | 2 | 2024–2026 |