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Technological warranty and maintenance of security systems

Tehnološko jamstvo i održavanje sigurnosnih sustava — original title

HRCroatia · Grad Zagreb

Your path to submission

Deadline: 2 November at 11:00 — 1 day left.
The submission point is stated in the notice (link on this page).
Offer and evidence in: Croatian.
Collect your evidence — use the eligibility analysis on this page: it lists the requirements and, for known certificates, how to get them.

Compiled automatically from notice and documents — no guarantee; the procedure's wording is binding.

What the buyer is looking for

The subject of this open procurement procedure is the service of maintenance, administration, support, monitoring, updating and operational management of security systems, and extension of the support of the Manufacturer for the Client's systems listed in the Technical Specification. The service shall include full support for the functional and safe operation of all systems, including corrective, preventive and advisory activities, as well as installation, migration and reconfiguration activities when required to maintain the full operability of the system. The service refers in particular to the following functional units: • Preventive maintenance and regular security updates • Corrective maintenance and remediation of incidents • Administration of security platforms and related components • Support to customers and technical teams of the Client • Monitoring, reporting and security…

Show full description

… recommendations • Installation, replacement, migration and configuration optimisation • Collaboration with manufacturers, partners and third parties when necessary to resolve an incident or maintain a warranty The security systems that are the subject of this procurement are a set of interconnected platforms and devices for assessment and compliance, business continuity management, security operating centre, email protection, endpoint protection, multifactor authentication, web traffic decryption, privileged account management. The scope of the SOC environment includes at least 12,000 Windows workstations, 500 servers and a record retention of 6 months, while the email protection system supports at least 11,000 users.

Machine translation (EU eTranslation) — official wording via the PDF link.

Contract

BuyerMINISTARSTVO PRAVOSUĐA, UPRAVE I DIGITALNE TRANSFORMACIJE →

TypeServices

Estimated value€990,000

Published12 Oct 2026

ProcedureOpen procedure

Reserved for SMEs

Type of service

72 · IT services

CPV 72267100

Clement What the numbers say about this buyer

In this sector the buyer awards roughly every month (149 awards, most recently October 2026) — the next award is due around November 2026 by that rhythm. The last award went to IN2 d.o.o.n = 149
80% of this buyer's awards went to companies that had already won here before (259 awards since 2024, spread over 48 companies). 20% went to new names.n = 259 awards since 2024
The award came in at a median 78% of the estimated value (102 awards with both estimate and value) — pricing at the estimate is usually too high here. Sector: 98%.n = 102
The median procedure drew just one bid (259 procedures with a bid count); 66% ended with a single bidder. Sector: median 1 bid.n = 259
2% of the bids received came from other countries (259 procedures with a bid mix) — all bidders, not just the winners. Sector: 8%.n = 259

From this buyer's documented awards; comparison values from the same sector and country. Not a forecast, not legal advice. As of 30/10/2026.

Clement

In this buyer's last 149 comparable contracts (same sector), usually only a single offer came in — a solid bid has real chances.

References and certificates from your home country count fully across the EU — that is what European procurement law is for.