How to bid in this country: portals, deadlines, thresholds →
(2026-ESO-793) Customer Experience Assessment and Service Quality Management Platform Module Customization, Installation, Maintenance and Service, Survey Execution Services
(2026-ESO-793) Klientų patirties vertinimo ir aptarnavimo kokybės valdymo platformos modulių pritaikymo, diegimo, priežiūros ir aptarnavimo, apklausų vykdymo paslaugos — original title
Your path to submission
- Deadline for requests to participate: 6 November at 10:00 — 5 days left. Two-stage procedure: by this deadline you submit a request to participate (proof of eligibility). Only shortlisted firms are then invited to submit a tender.
- The submission point is stated in the notice (link on this page).
- Offer and evidence in: Lithuanian.
- Collect your evidence — use the eligibility analysis on this page: it lists the requirements and, for known certificates, how to get them.
What the buyer is looking for
Customer Experience Assessment and Service Quality Management Platform Module Customization, Installation, Maintenance and Service, Survey Execution Services
Contract
Type of service
Clement What the numbers say about this buyer
- In this sector the buyer awards roughly every month (26 awards, most recently September 2026) — the next award is due around November 2026 by that rhythm. The last award went to UAB "Atea".n = 26
- 56% of this buyer's awards went to companies that had already won here before (489 awards since 2024, spread over 210 companies). That is well above the sector norm (37%) — newcomers have a harder time here than elsewhere.n = 489 awards since 2024
- The median procedure drew 2 bids (446 procedures with a bid count); 29% ended with a single bidder. Sector: median 1 bid.n = 446
- The award came in at a median 82% of the estimated value (101 awards with both estimate and value) — pricing at the estimate is usually too high here. Sector: 95%.n = 101
- 7% of awards went to companies from abroad (489 awards with a known winner country). Sector average: 15%.n = 489
From this buyer's documented awards; comparison values from the same sector and country. Not a forecast, not legal advice. As of 31/10/2026.
Selection criteria — via the ESPD
The buyer states in the notice that eligibility is proven through the European Single Procurement Document (ESPD); the concrete requirements are in the tender documents. The document analysis below extracts them from there — bid and evidence in Lithuanian.
Eligibility analysis from the tender documents
Tender documents — direct download
Who has won at this buyer so far
Across all contract types of this buyer — not just this sector. A city buys software and fire engines through the same purchasing office.
| Company | Awards | Period |
|---|---|---|
| UAB "Kavos Draugas" | 28 | 2025–2026 |
| UAB AUSGA | 18 | 2025–2026 |
| UAB Santa Monica Networks | 18 | 2024–2026 |
| UAB Baltic valves technologies | 12 | 2025–2026 |
| Narbutas Lietuva | 11 | 2025–2026 |
How often this buyer tenders this kind of work
Tactics
When this buyer has awarded in this sector, there was usually a single bid in the end. A solid bid has a real chance here. (Based on 24 completed awards — not a statement about this procedure.)
This procedure allows 30 days between publication and deadline — typical in this country is 34 (median of 481 procedures). Much tighter than usual: the first week counts.
Foreign bidders
In Lithuania · IT services, 81 contracts went to foreign companies over the last 3 years (of 1,580 recorded awards) — mostly from France, Germany, Finland.
Submission language: Lithuanian.
How to bid
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