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Customer survey system
System för kundundersökning — original title
Your path to submission
- Deadline: 3 November — 3 days left. The source says 00:00 on the following day, i.e. midnight at the end of this day. That is why we show this day — as in the search and the morning edition.
- The submission point is stated in the notice (link on this page).
- Offer and evidence in: Swedish.
- Collect your evidence — the eligibility requirements are listed on this page; for many of them the analysis explains how to obtain them.
What the buyer is looking for
The procurement includes a digital service for continuous follow-up of residents' experience after contact with the municipality's contact centre or by the municipality's other call-off activities. The contact routes to the municipality are: telephone,email,chat andvisits. The service will collect and present results and serve as a practical support for developing the municipality's work with service and treatment. We compare ourselves with other contact centers, hence it is important to be able to follow the NKI in the form of general satisfaction. The service will give employees, managers and coaches insight into how service and treatment are experienced and create a basis for coaching and development at both individual and group level. Coaches, supported by documentation from the service, should be able to plan, implement and follow up the employees' and operations' work with service…
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… and treatment. The service should also offer reflections and suggestions for improvement directly to the employee based on collected data automatically. The municipality is looking for a web-based service that supports the entire chain from collecting the customer's experience, the employee's actions, to analysis, coaching and reports within a single interface.
Contract
Type of service
Clement What the numbers say about this buyer
- 3% of this buyer's awards went to companies that had already won here before (308 awards since 2017, spread over 39 companies). 97% went to new names.n = 308 awards since 2017
- The median procedure drew 3 bids (275 procedures with a bid count); 16% ended with a single bidder. Sector: median 2 bids.n = 275
- 12% of awards went to companies from abroad (308 awards with a known winner country). Sector average: 14%.n = 308
From this buyer's documented awards; comparison values from the same sector and country. Not a forecast, not legal advice. As of 25/10/2026.
Selection criteria — in the procurement documents
The buyer states in the notice that the selection criteria are in the procurement documents (link on this page), not in the EU form. The document analysis below extracts them from there — bid and evidence in Swedish.
Tender documents — direct download
Who has won at this buyer so far
Across all contract types of this buyer — not just this sector. A city buys software and fire engines through the same purchasing office.
| Company | Awards | Period |
|---|---|---|
| SWECO Sverige AB | 3 | 2026 |
| Creacon | 3 | 2026 |
| Pontarius AB | 2 | 2026 |
| Karlander Konsult AB | 2 | 2026 |
| Mobergs Byggkonsult AB | 2 | 2026 |
Contracting authority contact
Tactics
When contracts were awarded in this country and sector, usually only one or two bids came in. A solid bid has a real chance here. (Based on 72 completed awards — not a statement about this procedure.)
This procedure allows 29 days between publication and deadline — typical in this country is 31 (median of 1,290 procedures). A normal window for this market.
Foreign bidders
In Sweden, 497 contracts went to foreign companies over the last 3 years (of 6,846 recorded awards) — mostly from Finland, Germany, Denmark.
Submission language: Swedish.
How to bid
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