SUPPLY OF A FEEDBACK MANAGEMENT SOLUTION (CUSTOMER SATISFACTION SURVEYS & NPS) AND ASSOCIATED SERVICES
FOURNITURE D’UNE SOLUTION DE FEEDBACK MANAGEMENT (ENQUETES DE SATISFACTION CLIENTS & NPS) ET PRESTATIONS ASSOCIEES
France · PARIS · how to bid here →
Your path to submission
- Deadline: 27 October at 18:00 — 25 days left.
- The submission point is stated in the notice (link on the right).
- Offer and evidence in: FRA.
- Collect your evidence — use the eligibility analysis above: it lists the requirements and, for known certificates, how to get them.
Clement What the numbers say about this buyer
- 64% of awards went to companies from abroad (660 awards with a known winner country). Sector average: 8%.n = 660
- 4% of this buyer's awards went to companies that had already won here before (660 awards since 2017, spread over 68 companies). That is well below the sector norm (20%) — this buyer switches suppliers more often than others.n = 660 awards since 2017
- The median procedure drew 4 bids (169 procedures with a bid count); 9% ended with a single bidder. Sector: median 3 bids.n = 169
- Across 5 procedures with structured selection criteria, this buyer most often required: Equipment, plant and technical facilities (4 of 5), References: services (4 of 5), Minimum annual headcount (4 of 5), Independent environmental certificate (ISO 14001 / EMAS) (2 of 5).n = 5
From this buyer's documented awards; comparison values from the same sector and country. Not a forecast, not legal advice. As of 27/09/2026.
Foreign bidders
In France · Software & IT systems, 43 contracts went to foreign companies over the last 3 years (of 658 recorded awards) — mostly from Germany, Switzerland, United Kingdom.
Submission language: FRA.
Typical field: median 3 (from 561 awards).
What the buyer is looking for
. La Poste's Services-Mail-Package (BSCC) and Consumer and Digital (BGPN) branches, representing six functional components, wish to renew their Feedback Management and Customer Listening solution. The aim is to provide a solution in SaaS mode for the administration and management of satisfaction surveys: - creation of the survey, - programming, - routing ... - up to the exploitation of verbatim, - the return of opinions and results - and, lastly, the possibility of giving a personalised response to the recipient of the survey. . The solution must allow the results to be returned to all links in the organisation (Headquarters and Territories), via an SSO connection, with different user profiles and roles. . The solution should allow the creation of dashboard autonomously according to the type of profile. Data flows come from several IS internal and external to La Poste, according to…
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… survey typologies. . The SaaS solution will therefore have to interface with other La Poste tools. The surveys cover a variety of services within La Poste for all the Directorates mentioned. Each Directorate has specific needs. . The solution must comply with the General Data Protection Regulation (GDPR). . The processing of La Poste’s personal data, including hosting, backup and/or consultation, must be located within the European Union (EU), a country of the European Economic Area (EEA), or a country recognised as adequate by the European Union. The solution must also comply with the La Poste Group IS Security Policy (PSSIG).
What you must prove — eligibility criteria
Pérennité financière (Critère pondéré à 30%) : Le candidat doit fournir à La Poste, les liasses fiscales ou documents équivalents (c'est-à-dire bilans, comptes de résultats, annexes numérotées de 2050 à 2059 inclus et les rapports de gestion) des 3 derniers ex… ▸▾
Références clients (Critère pondéré à 30 % de la note totale) / Le candidat présentera 3 références clients de moins de trois ans pour des prestations similaires en termes de périmètre fonctionnel, de complexité d'organisation et de nombre d’utilisateurs (solu… ▸▾
Moyens humains et capacité opérationnelle (Critère pondéré à 30% de la note totale). Le candidat indiquera, pour les trois dernières années l’effectif moyen annuel auquel il a eu accès sur les trois dernières années, et précisera: nombre d'experts/consultant… ▸▾
Certifications de gestion environnementale (Critère pondéré à 5%) : Le candidat fournit un certificat de qualité délivré par un organisme indépendant accrédité attestant qu’il se conforme aux systèmes ou aux normes de gestion environnementale suivants : - syst… ▸▾
Contract
Who has won here before
| Company | Awards | Period |
|---|---|---|
| ASSOCIATION AUTONOME DE CAMIONNAGE GLOBE EXPRESS | 6 | 2018 |
| OTIS | 5 | 2017–2018 |
| ENCOREP | 4 | 2018 |
| EUROFEU SERVICES | 3 | 2019 |
| EXTINCTEURS NANTAIS | 3 | 2019 |
How often this buyer tenders this
Who knows the rhythm prepares instead of reacting.
How to bid
Guide: how to apply on PLACE — Plateforme des achats de l'État (Frankreich) → Registration, signature, fees — from the operator's bidder manual.