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Provision of Development Activities for the Service Desk System
Zajištění rozvojových činností systému Service Desk — original title
Your path to submission
- Deadline: 3 November at 11:00 — 2 days left.
- The submission point is stated in the notice (link on this page).
- Offer and evidence in: Czech.
- Collect your evidence — the eligibility requirements are listed on this page; for many of them the analysis explains how to obtain them.
What the buyer is looking for
The subject of the Public Procurement is the provision of development and professional activities for the integrated solution of the Contracting Authority’s Service Desk system (hereinafter referred to as ‘IŘSSD’). Performance will be drawn by the Client according to its current needs in the form of partial requirements and orders. The fulfilment does not include the delivery of new licences, software maintenance or flat-rate operating support of the IŘSSD, including guaranteed system availability and the removal of operational defects in the SLA mode.
Contract
Type of service
Clement What the numbers say about this buyer
- In this sector the buyer awards roughly every month (120 awards, most recently October 2026) — the next award is due around November 2026 by that rhythm. The last award went to ANECT a.s.n = 120
- 38% of this buyer's awards went to companies that had already won here before (458 awards since 2015, spread over 52 companies). That is well below the sector norm (60%) — this buyer switches suppliers more often than others.n = 458 awards since 2015
- 17% of awards went to companies from abroad (458 awards with a known winner country). Sector average: 7%.n = 458
- The median procedure drew just one bid (389 procedures with a bid count); 73% ended with a single bidder. Sector: median 1 bid.n = 389
- The award came in at a median 91% of the estimated value (73 awards with both estimate and value) — pricing at the estimate is usually too high here. Sector: 88%.n = 73
From this buyer's documented awards; comparison values from the same sector and country. Not a forecast, not legal advice. As of 01/11/2026.
Selection criteria — in the procurement documents
The buyer states in the notice that the selection criteria are in the procurement documents (link on this page), not in the EU form. The document analysis below extracts them from there — bid and evidence in Czech.
Tender documents — direct download
Who has won at this buyer so far
Across all contract types of this buyer — not just this sector. A city buys software and fire engines through the same purchasing office.
| Company | Awards | Period |
|---|---|---|
| ANECT a.s. | 58 | 2022–2026 |
| TOTAL SERVICE a.s. | 19 | 2022–2026 |
| T-Mobile Czech Republic a.s. | 15 | 2024–2026 |
| ALEF NULA,a.s. | 11 | 2021–2026 |
| Aricoma Systems a.s. | 11 | 2024–2026 |
How often this buyer tenders this kind of work
Contracting authority contact
Tactics
When this buyer has awarded in this sector, there was usually a single bid in the end. A solid bid has a real chance here. (Based on 87 completed awards — not a statement about this procedure.)
This procedure allows 36 days between publication and deadline — typical in this country is 32 (median of 1,134 procedures). Much more generous than usual — time for a thorough bid rather than a quick one.
Foreign bidders
In Czechia · IT services, 58 contracts went to foreign companies over the last 3 years (of 5,364 recorded awards) — mostly from Germany, France, Poland.
Submission language: Czech.
How to bid
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