Aquisição de serviços de call center, para atendimento de primeira linha da Entidade Reguladora da Saúde (ERS), para entidades responsáveis por estabelecimentos prestadores de cuidados de saúde (prestadores) e Cidadãos (utentes dos serviços de saúde)
Portugal · Porto · how to bid here →
Your path to submission
- Deadline: 7 October at 00:00 — 27 days left.
- The submission point is stated in the notice (link on the right).
- Offer and evidence in: POR.
- Collect your evidence — the eligibility requirements are listed above; for many of them the analysis explains how to obtain them.
Compiled automatically from notice and documents — no guarantee; the procedure's wording is binding.
Clement What the numbers say about this buyer
- 50% of this buyer's awards went to companies that had already won here before (499 awards since 2012, spread over 138 companies). That is well above the sector norm (25%) — newcomers have a harder time here than elsewhere.n = 499 awards since 2012
- The award came in at a median 100% of the estimated value (493 awards with both estimate and value) — pricing at the estimate is usually about right here. Sector: 97%.n = 493
- Not one of the 499 awards with a known winner country has gone to a foreign company so far. Sector average: 4%.n = 499
From this buyer's documented awards; comparison values from the same sector and country. Not a forecast, not legal advice. As of 09/09/2026.
Clement
References and certificates from your home country count fully across the EU — that is what European procurement law is for.
Foreign bidders
In Portugal · Business services, 13 contracts went to foreign companies over the last 3 years (of 602 recorded awards).
Typical field: median 3 (from 429 awards).
Measured from linked award data; foreign winners bidding through a local subsidiary count as domestic — the true share is higher.
What the buyer is looking for
Aquisição de serviços de call center
Description as published (DE).
Selection criteria — in the procurement documents
The buyer states in the notice that the selection criteria are in the procurement documents (link on the right), not in the EU form. The document analysis below extracts them from there — bid and evidence in POR.
Contract
BuyerEntidade Reguladora da Saúde
TypeServices
Estimated value712.410 €
Published9 September 2026
CategoryBusiness services · CPV 79510000
Who has won here before
| Company | Awards | Period |
|---|---|---|
| Ubiquity | 24 | 2017–2024 |
| PRIMAVERA Business Software Solutions, S.A. | 22 | 2015–2025 |
| GONKSYS, S.A. | 18 | 2016–2026 |
| Weekep, Lda. | 13 | 2017–2025 |
| Sysconnect | 11 | 2020–2026 |
From 13.7M documented awards · regular winners know this buyer's requirements — that is your competition.
·
days until the deadline — Wednesday 7 October at 00:00
How to bid
Read the full notice — Original + documents
Goes directly to this tender on TED — Tenders Electronic Daily. The full specification and all annexes are there.
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