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Avaya System Manufacturer Support KBF/377/2026
Avaya rendszer gyártói támogatás KBF/377/2026 — original title
Your path to submission
- Deadline: 9 November at 10:00 — 8 days left.
- You submit on EKR — not here and not by e-mail. ↗
- Offer and evidence in: Hungarian.
- Collect your evidence — use the eligibility analysis on this page: it lists the requirements and, for known certificates, how to get them.
What the buyer is looking for
The task of the Tenderer is to provide support for the Avaya call center and its accessories serving the buildings of the Contracting Authority, as well as for the manufacturers of services and developments based on the telephone system. · Providing support for the Avaya call center and its accessories serving the buildings of the Contracting Authority, as well as manufacturers of services and developments based on the telephone system. The purpose of the 30-month producer support can be divided into two parts: 1. In the event of hardware or software failures that occur with the proper operation of the Avaya system, the support and assistance officially provided by the manufacturer's engineers for the purpose of troubleshooting. 2. Software tracking during the entire support period, which makes the latest versions and security updates available to the MNB for all software of the system.…
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… By doing so, the manufacturer ensures that its systems can be operated safely, error-free and with the expected functions throughout the entire life cycle. In the case of out-of-date, non-updated software, there would be an operational risk. The Avaya system operated by the MNB has the licenses detailed in the table below. Producer support for these licenses is the subject of the procurement. Product code Name Quantity AVAYA AURA EXPERIENCE PORTAL R7 300716 AAEP R7 PER PT LIC NEW 4 pcs 302271 AAEP R7 ZONE PORT LIC 4 pcs 302391 AAEP R7 CM PER PRT CONN PLDS LIC 4 pcs AVAYA AURA MEDIA SERVER SW R8 398012 AAMS R8 DSP CHANNEL LICENSE 10 pcs 395011 AAMS R8 SYSTEM LICENSE 1 pcs AVAYA AURA APPLICATION ENABLE SERVICES R7 389649 AES R7 BSC TSAPI ASL INTERIM LIC 250 pcs 389711 AES R7 DMCC FULL ASL INTERIM LIC 100 pcs 380298 AES R7 PLDS ENABLE FOR APPL LIC 1 pcs AVAYA AURA APICATION ENABLEMENT SERVICES R8 397515 AES R8 BSC TSAPI LIC 12 pcs 397551 AES R8 UNFD DSKTP LIC 215 pcs 397583 AES R8 PLDS ENABLE FOR APPL LIC 1 pcs AVAYA AURA AGENT DESKTOP R7 386116 AGT DSKTP R7 SFTPH AGT LIC 5 pcs AVAYA AURA R8 396794 AURA R8 CORE NEW LIC 2211 pcs 396795 AURA R8 POWER NEW LIC 20 pcs CALL CENTER ELITE AGENT R8 396839 CC R8 ELITE AGT NEW 251+ LIC 10 pcs AVAYA AURA COLLABORATION ENVIRONMENT R3 307413 BREEZE R3 AVAYA SNAP-IN SRVR INSTNC 1 pcs 384422 BREEZE R3 MEDIA CH SML AAMS R8 SYS 2 pcs COMMUNICATION MANAGER MESSAGING R7 380923 CMM R7 VAPP SYS LIC 1 pcs AVAYA AURA CONTACT CENTER R7 385354 AACC R7 SUPERVISOR LIC 4 pcs 384003 ENGMT R7 AACC VCE NEW PKG 40 pcs CONFERENCING SERVICES R9 389953 AMTGS R9 MS AURA PWR STE AAC MG ENTL 1 pcs 390759 AMTGS R9 MGMT FOR PWR STE MIG LIC 1 pcs DIAGNOSTIC SERVER R2 307098 ADS SAL GTWY OVA 1 pcs AVAYA EC500 R9 397185 EC500 R9 SM AURA R8 LIC 1320 pcs AVAYA EQUINOX ATTEND R5 394373 WRKPL ATTD R5 CLNT USER NEW 15 pcs 394379 WRKPL ATTD R5 SYS NEW 2 pcs AVAYA SECURE ACCESS LINK GATEWAY R2 272750 OBSLT SAL GTWY OVA 2 pcs AVAYA SESSION MANAGER R6 271552 AVAYA AURATM SM R6 VE VAPP 1 pcs AVAYA SESSION MANAGER R8 397941 SM R8 SYSTEM LIC 3 pcs 397903 SM R8 VE VAPP ENABLE 2 pcs AVAYA SYSTEM MANAGER R8 397287 AURA SMGR R8 LIC 1 pcs
Contract
Type of service
Clement What the numbers say about this buyer
- 12% of this buyer's awards went to companies that had already won here before (303 awards since 2017, spread over 46 companies). That is well below the sector norm (64%) — this buyer switches suppliers more often than others.n = 303 awards since 2017
- In this sector the buyer awards roughly every month (60 awards, most recently October 2026) — the next award is due around November 2026 by that rhythm. The last award went to Bureau van Dijk Editions Electroniques Sarl.n = 60
- The median procedure drew 2 bids (275 procedures with a bid count); 36% ended with a single bidder. Sector: median 1 bid.n = 275
- 14% of awards went to companies from abroad (303 awards with a known winner country). Sector average: 2%.n = 303
- The award came in at a median 92% of the estimated value (7 awards with both estimate and value) — pricing at the estimate is usually too high here. Sector: 97%.n = 7
From this buyer's documented awards; comparison values from the same sector and country. Not a forecast, not legal advice. As of 01/11/2026.
What you must prove — eligibility criteria
M1. referenciák Ajánlatkérő a Kbt. 67. §-a alapján felhívja a figyelmet arra, hogy az M1. referenciák alkalmassági követelménynek való megfelelés igazolására ajánlattevőnek az ajánlatban nyilatkozni kell az ESPD kitöltésével úgy, hogy a R. 2. § (5) bekezdéséne… read in fullcollapse
Tender documents — direct download
Who has won at this buyer so far
Across all contract types of this buyer — not just this sector. A city buys software and fire engines through the same purchasing office.
| Company | Awards | Period |
|---|---|---|
| Officium Irodafejlesztő Zártkörűen Működő Részvénytársaság | 10 | 2024–2026 |
| NTT Magyarország Kft. | 6 | 2024–2026 |
| 4iG Informatikai Zártkörűen Működő Részvénytársaság | 5 | 2025–2026 |
| 99999 Informatika Kereskedelmi és Szolgáltató Korlátolt Felelősségű Társaság | 5 | 2024–2026 |
| 4iG Nyilvánosan Működő Részvénytársaság | 4 | 2024 |
How often this buyer tenders this kind of work
Tactics
When this buyer has awarded in this sector, usually only one or two bids came in. A solid bid has a real chance here. (Based on 60 completed awards — not a statement about this procedure.)
This procedure allows 10 days between publication and deadline — typical in this country is 30 (median of 683 procedures). Much tighter than usual: the first week counts.
The deadline falls on a Monday — your last full working day is the Friday before. Have evidence and guarantees together by Thursday.
Foreign bidders
In Hungary · IT services, 20 contracts went to foreign companies over the last 3 years (of 1,782 recorded awards) — mostly from Czechia, Switzerland, Germany.
Submission language: Hungarian.
How to bid
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