How to bid in this country: portals, deadlines, thresholds →
Overflow Centre the contact
Overflow Centre de contact — original title
Your path to submission
- Deadline: 3 November at 14:00 — 2 days left.
- You submit on BDA / e-Procurement Belgium — not here and not by e-mail. ↗
- Offer and evidence in: Dutch, French.
- Collect your evidence — use the eligibility analysis on this page: it lists the requirements and, for known certificates, how to get them.
What the buyer is looking for
The subject matter of the framework contract for services is services provided by a contact centre.
Contract
Type of service
Clement What the numbers say about this buyer
- In this sector the buyer awards roughly every 11 months (4 awards, most recently July 2026) — the next award is due around May 2027 by that rhythm. The last award went to ATTENTIA, Secrétariat social interprofessionnel Agréé.n = 4
- The median procedure drew 2 bids (122 procedures with a bid count); 47% ended with a single bidder. Sector: median 5 bids.n = 122
- 17% of this buyer's awards went to companies that had already won here before (201 awards since 2015, spread over 74 companies). 83% went to new names.n = 201 awards since 2015
- The award came in at a median 97% of the estimated value (6 awards with both estimate and value) — pricing at the estimate is usually about right here. Sector: 89%.n = 6
- 33% of awards went to companies from abroad (201 awards with a known winner country). Sector average: 29%.n = 201
From this buyer's documented awards; comparison values from the same sector and country. Not a forecast, not legal advice. As of 01/11/2026.
Selection criteria — in the procurement documents
The buyer states in the notice that the selection criteria are in the procurement documents (link on this page), not in the EU form. The document analysis below extracts them from there — bid and evidence in Dutch, French.
Eligibility analysis from the tender documents
Tender documents — direct download
Who has won at this buyer so far
Across all contract types of this buyer — not just this sector. A city buys software and fire engines through the same purchasing office.
| Company | Awards | Period |
|---|---|---|
| Fujitsu Technology Solutions | 7 | 2015–2026 |
| SoftwareOne BE | 6 | 2025–2026 |
| Prodata Systems | 4 | 2015–2025 |
| CRONOS PUBLIC SERVICES | 4 | 2024–2026 |
| Dimension Data · Oberursel (Taunus) | 3 | 2015 |
How often this buyer tenders this kind of work
Tactics
When contracts were awarded in this country and sector, usually 5 or more bids came in. Many compete here — price and references decide. (Based on 2,001 completed awards — not a statement about this procedure.)
This procedure allows 6 days between publication and deadline — typical in this country is 34 (median of 3,233 procedures). Much tighter than usual: the first week counts.
Foreign bidders
In Belgium · Business services, 729 contracts went to foreign companies over the last 3 years (of 3,120 recorded awards) — mostly from France, Germany, Italy.
Submission language: Dutch, French.
How to bid
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