Developing the competence of personnel - Supplier Register

… descriptions of the sub-packages have been clarified - The sub-package "Project and project management" will be omitted (i.e. no new experts will be sought for it this time, the current ones will remain unchanged). - The new sub-package is "Collaborativeness, Complexity Thinking and Experimental Development" - EA1 training included in sub-package 10 will be omitted (i.e. no new experts will be sought this time, the current ones will remain unchanged). In addition, the heading "emergency training" --> "emergency first aid training" has been clarified. The sub-assembly is otherwise unchanged. - The staff training plan included in Annex 4 of the background material has been replaced by a newer training plan - Added link to the new urban strategy "The story of Turku's growth for the 2040s" The service to be procured consists of 12 parts: 1 Management of change and skills for living in change 2 Diversity in society (management and services) – resident and customer orientation, equality in the development of activities (collaborative networks, multiculturalism, multiprofessionalism) 3 Challenging customer situations and safety (solution focus, interpersonal skills; also targeting and social media, threat situations) 4 Developing competence to support well-being at work: work community conflict resolution, training and coaching of close managers (including close management in hybrid work), excluding work supervision and proactive career coaching 5 Service lifecycle management: process management, process competence development, LEAN methods 6 Online training in employment matters 7 Interaction, complexity thinking and experimental development 8 Promoting digitalisation - developing customer service, enabling new kinds of intelligent secure services in the municipal sector (e.g. robotics, artificial intelligence, IOT) 9 Knowledge management - Enabling change in operations through knowledge management and digitalisation. Systematic information management: data availability, data quality, data interoperability and reusability 10 EA training (Emergency first aid training, tailor-made EA training) 11 Initial firefighting training (initial firefighting AS 1, tailor-made initial firefighting) 12 MAPA training or equivalent Service procurement can be carried out either by human resources management or by close managers of work units in situations where a need for improvement has been identified. Further information on the subject of the contract is given in this invitation to tender and its annexes. Subscribers do not commit to a specific purchase quantity or value. · The target of the procurement is training and coaching services that support change management and the personnel's ability to act in changes and in an ever-changing operating environment. Training and coaching supports the management of personnel change and speeds up adaptation to the new situation. This is also important for the functionality, performance and well-being of the work community. The content of trainings and coaching can be related to, for example, the planning and implementation of changes, change communication, managerial work in change situations, interaction and supporting the adaptation and coping of personnel during change. Trainings support the functionality of work communities, results of work