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CRM system support for customer relationship management

CRM systemstöd för kundrelationshantering — original title

SESweden · Göteborg

Your path to submission

Deadline for requests to participate: 13 November at 23:59 — 13 days left. Two-stage procedure: by this deadline you submit a request to participate (proof of eligibility). Only shortlisted firms are then invited to submit a tender.
The submission point is stated in the notice (link on this page).
Offer and evidence in: Swedish.
Collect your evidence — the eligibility requirements are listed on this page; for many of them the analysis explains how to obtain them.

Compiled automatically from notice and documents — no guarantee; the procedure's wording is binding.

What the buyer is looking for

The procurement concerns a system support for customer relationship management (CRM), with the aim of streamlining the daily customer relationship work with associated interactions and information and strengthening Intraservice's ability to systematic customer relationship management that supports the vision of strategic partnership in the city. The goal is a coherent, simple and secure customer relationship management for effective collaboration and coordination of digital management and development within the City of Gothenburg and Intraservice. · Information issues · Enl UHD.

Machine translation (EU eTranslation) — official wording via the PDF link.

Contract

BuyerGöteborgs Stad, Intraservice

TypeServices

Estimated valueSEK 8,000,000

Published20 Oct 2026

ProcedureNegotiated procedure with prior publication

2 lots

Type of service

72 · IT services

CPV 72000000

Clement What the numbers say about this buyer

The median procedure drew 2 bids (18 procedures with a bid count); 28% ended with a single bidder. Sector: median 4 bids.n = 18
0% of this buyer's awards went to companies that had already won here before (22 awards since 2018, spread over 0 companies). 100% went to new names.n = 22 awards since 2018
18% of awards went to companies from abroad (22 awards with a known winner country). Sector average: 8%.n = 22

From this buyer's documented awards; comparison values from the same sector and country. Not a forecast, not legal advice. As of 01/11/2026.

Clement

References and certificates from your home country count fully across the EU — that is what European procurement law is for.

Selection criteria — in the procurement documents

The buyer states in the notice that the selection criteria are in the procurement documents (link on this page), not in the EU form. The document analysis below extracts them from there — bid and evidence in Swedish.

Tender documents — direct download

⤓

Annex 1

Specifications and annexes at the buyer — usually viewable without registration

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Administrative conditions

The full notice, official wording

Contracting authority contact

Email[email protected]

Deadline — Friday 13 November at 23:59

Deadline for requests to participate

Tactics

When contracts were awarded in this country and sector, usually about 4 bids came in. A normal field for this market. (Based on 403 completed awards — not a statement about this procedure.)

This procedure allows 25 days between publication and deadline — typical in this country is 31 (median of 1,279 procedures). Much tighter than usual: the first week counts.

The rules of the market →

Foreign bidders

In Sweden · IT services, 13 contracts went to foreign companies over the last 3 years (of 384 recorded awards).

Submission language: Swedish.

Measured from linked award data; foreign winners bidding through a local subsidiary count as domestic — the true share is higher.

How to bid

Read the full notice — Original + documents

Goes directly to this tender on TED — Tenders Electronic Daily. The full specification and all annexes are there.

Put together the evidence — in Swedish

Certificates, references and your price — as set out in the notice.

Submit via TED — Tenders Electronic Daily before the deadline

Electronic submission — allow time for the portal registration the first time.

To the procurement portal →Official notice on TED →

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