How to bid in this country: portals, deadlines, thresholds →
Passenger Service Point
Your path to submission
- Deadline for requests to participate: 2 December at 23:59 — 32 days left. Two-stage procedure: by this deadline you submit a request to participate (proof of eligibility). Only shortlisted firms are then invited to submit a tender.
- You submit on TenderNed — not here and not by e-mail. ↗ Submission via TenderNed with an eHerkenning account — issuance for foreign firms can take time; apply early. Sort out account and signature first — not on submission day.
- Offer and evidence in: Dutch.
- Collect your evidence — the eligibility requirements are listed on this page; for many of them the analysis explains how to obtain them.
What the buyer is looking for
The Passenger Service Point (PSP) forms a single integrated and recognizable service provision concept for passengers, visitors and other users of the airport. The PSP provides information, customer contact, personal support and related services throughout the entire customer journey. The Contractor performs the services coherently via physical and digital customer contact channels and cooperates with the Client and the chain partners designated by the Client.
Contract
Type of service
Clement What the numbers say about this buyer
- The median procedure drew 5 bids (22 procedures with a bid count); 18% ended with a single bidder. Sector: median 3 bids.n = 22
- 13% of this buyer's awards went to companies that had already won here before (24 awards since 2023, spread over 21 companies). 87% went to new names.n = 24 awards since 2023
- 13% of awards went to companies from abroad (24 awards with a known winner country). Sector average: 7%.n = 24
From this buyer's documented awards; comparison values from the same sector and country. Not a forecast, not legal advice. As of 01/11/2026.
Selection criteria — in the procurement documents
The buyer states in the notice that the selection criteria are in the procurement documents (link on this page), not in the EU form. The document analysis below extracts them from there — bid and evidence in Dutch.
Tender documents — direct download
Who has won at this buyer so far
Across all contract types of this buyer — not just this sector. A city buys software and fire engines through the same purchasing office.
| Company | Awards | Period |
|---|---|---|
| I-SEC Nederland B.V. | 2 | 2025 |
| Securitas Transport & Aviation Security B.V. | 2 | 2025 |
| Trigion Beveiliging B.V. | 2 | 2025 |
| Asito B.V. | 1 | 2024 |
| Willemsen-de Koning Groep B.V. | 1 | 2025 |
How often this buyer tenders this kind of work
Tactics
When contracts were awarded in this country and sector, usually about 3 bids came in. A normal field for this market. (Based on 127 completed awards — not a statement about this procedure.)
This procedure allows 49 days between publication and deadline — typical in this country is 48 (median of 2,911 procedures). A normal window for this market.
Foreign bidders
In the Netherlands, 2,082 contracts went to foreign companies over the last 3 years (of 35,768 recorded awards) — mostly from Germany, France, Belgium.
Submission language: Dutch.
How to bid
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