How to bid in this country: portals, deadlines, thresholds →
Customer service and support services (Information Technology Service Desk)
Serviços de atendimento e suporte ao utilizador (Service Desk de Tecnologias de Informação) — original title
Your path to submission
- Deadline: 11 November at 23:59 — 11 days left.
- The submission point is stated in the notice (link on this page).
- Offer and evidence in: Portuguese.
- Collect your evidence — the eligibility requirements are listed on this page; for many of them the analysis explains how to obtain them.
What the buyer is looking for
Acquisition of customer service and support services in the area of information technology (Service Desk), including the reception, registration, routing and resolution of requests and incidents from users, as well as the necessary technical support for the use of the IT systems and infrastructures of the contracting authority.
Contract
Type of service
Clement What the numbers say about this buyer
- 21% of this buyer's awards went to companies that had already won here before (63 awards since 2025, spread over 30 companies). That is well below the sector norm (49%) — this buyer switches suppliers more often than others.n = 63 awards since 2025
- The median procedure drew 2 bids (12 procedures with a bid count); 25% ended with a single bidder. Sector: median 3 bids.n = 12
- The award came in at a median 93% of the estimated value (6 awards with both estimate and value) — pricing at the estimate is usually too high here. Sector: 81%.n = 6
- 72% of the bids received came from small and medium-sized enterprises (12 procedures with a bid mix). Sector: 61%.n = 12
- 1% of the bids received came from other countries (12 procedures with a bid mix) — all bidders, not just the winners. Sector: 5%.n = 12
From this buyer's documented awards; comparison values from the same sector and country. Not a forecast, not legal advice. As of 01/11/2026.
Selection criteria — in the procurement documents
The buyer states in the notice that the selection criteria are in the procurement documents (link on this page), not in the EU form. The document analysis below extracts them from there — bid and evidence in Portuguese.
Tender documents — direct download
Who has won at this buyer so far
Across all contract types of this buyer — not just this sector. A city buys software and fire engines through the same purchasing office.
| Company | Awards | Period |
|---|---|---|
| ELETROPERACIONAL - Electricidade e Construção Civil, Lda. | 4 | 2025–2026 |
| VOLT & MEIO - Engenharia e Montagens, Lda | 3 | 2026 |
| ORDEC - OBRAS REGIONAIS DE ELECTRICIDADE E CONSTRUÇÃO CIVIL LDA | 3 | 2026 |
| Powersil - Sistemas Industriais Electro-Mecânicos Lda | 2 | 2026 |
| Açorcabos Telecomunicações e Eletricidade, Lda. | 2 | 2025–2026 |
Tactics
When contracts were awarded in this country and sector, usually about 3 bids came in. A normal field for this market. (Based on 1,322 completed awards — not a statement about this procedure.)
This procedure allows 29 days between publication and deadline — typical in this country is 29 (median of 559 procedures). A normal window for this market.
Foreign bidders
In Portugal · IT services, 35 contracts went to foreign companies over the last 3 years (of 1,350 recorded awards) — mostly from Spain, Luxembourg, France.
Submission language: Portuguese.
How to bid
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