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Managed Services and Consultancy for the ServiceNow Environment
Managed Services en Consultancy voor de ServiceNow Omgeving — original title
Your path to submission
- Deadline: 30 November at 13:00 — 29 days left.
- You submit on TenderNed — not here and not by e-mail. ↗ Submission via TenderNed with an eHerkenning account — issuance for foreign firms can take time; apply early. Sort out account and signature first — not on submission day.
- Offer and evidence in: Dutch.
- Collect your evidence — use the eligibility analysis on this page: it lists the requirements and, for known certificates, how to get them.
What the buyer is looking for
LVNL wishes to select one suitable service provider that can independently and long-term support LVNL in the management, maintenance and further development of the ServiceNow platform, including the modules, scoped applications and integrations based on them. The emphasis is on ensuring continuity, availability, quality, safety and future-proofing of the platform. The service provider provides specialist support services in the form of Managed Services for management and Consultancy for further development. The supplier is expected to act as a strategic and executive ServiceNow partner for LVNL. The supplier provides technical application management, supports with lifecycle management and upgrades, performs configuration changes, advises on platform development and license usage and supports LVNL with changes, extensions and implementation of new functionality. See the Quotation Guide…
Show full description
… for the full description. Within LVNL, ServiceNow is used as a strategic platform for IT Service Management (ITSM) and the support of various business processes. In addition to the standard ServiceNow functionality, additional applications have been developed on the platform, including EWR. The platform is managed by LVNL, supported by an external specialist ServiceNow partner. LVNL wants to enter into a sustainable cooperation with one supplier who can take care of the management, support and further development of the platform. The desired service consists mainly of two services, namely Managed Services (Management) and Consultancy. The agreement is expected to enter into force in mid-February 2027. The agreement has an initial duration of 2 years with an option for an extension of 2 years four times. The total maximum duration of the agreement is 10 years. For a full description, please refer to the Tender Guide for this call for tenders.
Contract
Type of service
Clement What the numbers say about this buyer
- In this sector the buyer awards roughly every 6 months (4 awards, most recently October 2026) — the next award is due around April 2027 by that rhythm. The last award went to Sweco Nederland B.V.n = 4
- 2% of this buyer's awards went to companies that had already won here before (45 awards since 2015, spread over 24 companies). 98% went to new names.n = 45 awards since 2015
- 19% of the bids received came from small and medium-sized enterprises (18 procedures with a bid mix). Sector: 44%.n = 18
- 16% of awards went to companies from abroad (45 awards with a known winner country). Sector average: 8%.n = 45
- The median procedure drew 2 bids (35 procedures with a bid count); 26% ended with a single bidder. Sector: median 2 bids.n = 35
From this buyer's documented awards; comparison values from the same sector and country. Not a forecast, not legal advice. As of 01/11/2026.
Selection criteria — in the procurement documents
The buyer states in the notice that the selection criteria are in the procurement documents (link on this page), not in the EU form. The document analysis below extracts them from there — bid and evidence in Dutch.
Eligibility analysis from the tender documents
Tender documents — direct download
Who has won at this buyer so far
Across all contract types of this buyer — not just this sector. A city buys software and fire engines through the same purchasing office.
| Company | Awards | Period |
|---|---|---|
| Stichting Koninklijk Nederlands Lucht- en Ruimtevaartcentrum | 2 | 2025–2026 |
| Plaatwerkindustrie Tol B.V. | 1 | 2026 |
| Unica Installatietechniek B.V. | 1 | 2025 |
| Steam Advertising | 1 | 2025 |
| Thales Air Systems S.A.S | 1 | 2015 |
How often this buyer tenders this kind of work
Tactics
When this buyer has awarded in this sector, there was usually a single bid in the end. A solid bid has a real chance here. (Based on 3 completed awards — not a statement about this procedure.)
This procedure allows 50 days between publication and deadline — typical in this country is 48 (median of 2,911 procedures). A normal window for this market.
The deadline falls on a Monday — your last full working day is the Friday before. Have evidence and guarantees together by Thursday.
Foreign bidders
In the Netherlands · IT services, 130 contracts went to foreign companies over the last 3 years (of 1,961 recorded awards) — mostly from Germany, France, Belgium.
Submission language: Dutch.
How to bid
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