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Contact center solution
Contactcenter-oplossing — original title
Your path to submission
- Deadline: 1 December at 12:00 — 30 days left.
- You submit on TenderNed — not here and not by e-mail. ↗ Submission via TenderNed with an eHerkenning account — issuance for foreign firms can take time; apply early. Sort out account and signature first — not on submission day.
- Offer and evidence in: Dutch.
- Collect your evidence — use the eligibility analysis on this page: it lists the requirements and, for known certificates, how to get them.
What the buyer is looking for
The provision, implementation, maintenance and further development of a cloud service for contact center functionality, including the handling of incoming and outgoing customer contacts for the municipality of Groningen. Expected € 1,300,000 over a maximum period of 10 years. 5 years initially and 5 times an option year.
Contract
Type of service
Clement What the numbers say about this buyer
- In this sector the buyer awards roughly every 2 months (12 awards, most recently July 2026) — by that rhythm the next award was due around August 2026. The last award went to SoftwareONE Netherlands B.V.n = 12
- 1% of this buyer's awards went to companies that had already won here before (282 awards since 2015, spread over 152 companies). 99% went to new names.n = 282 awards since 2015
- The median procedure drew 3 bids (261 procedures with a bid count); 10% ended with a single bidder. Sector: median 2 bids.n = 261
- The award came in at a median 92% of the estimated value (14 awards with both estimate and value) — pricing at the estimate is usually too high here. Sector: 80%.n = 14
- 65% of the bids received came from small and medium-sized enterprises (111 procedures with a bid mix). Sector: 44%.n = 111
From this buyer's documented awards; comparison values from the same sector and country. Not a forecast, not legal advice. As of 01/11/2026.
Selection criteria — via the ESPD
The buyer states in the notice that eligibility is proven through the European Single Procurement Document (ESPD); the concrete requirements are in the tender documents. The document analysis below extracts them from there — bid and evidence in Dutch.
Eligibility analysis from the tender documents
Tender documents — direct download
Who has won at this buyer so far
Across all contract types of this buyer — not just this sector. A city buys software and fire engines through the same purchasing office.
| Company | Awards | Period |
|---|---|---|
| Lasaulec B.V. · 8447GK NL | 2 | 2024–2025 |
| Alliance Automotive Services B.V. | 2 | 2024–2025 |
| Explorius Vastgoedontwikkeling BV | 2 | 2024 |
| PreZero Recycling B.V. | 2 | 2025 |
| Stegman Groothandel B.V. | 1 | 2025 |
How often this buyer tenders this kind of work
Tactics
When this buyer has awarded in this sector, usually only one or two bids came in. A solid bid has a real chance here. (Based on 11 completed awards — not a statement about this procedure.)
This procedure allows 54 days between publication and deadline — typical in this country is 48 (median of 2,911 procedures). A normal window for this market.
Foreign bidders
In the Netherlands · IT services, 130 contracts went to foreign companies over the last 3 years (of 1,961 recorded awards) — mostly from Germany, France, Belgium.
Submission language: Dutch.
How to bid
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