Mystery Customer Surveys
Enquêtes client mystère
Belgium · Bruxelles · how to bid here →
Your path to submission
- Deadline: 4 November at 13:00 — 32 days left.
- The submission point is stated in the notice (link on the right).
- Offer and evidence in: NLD, FRA.
- Collect your evidence — the eligibility requirements are listed above; for many of them the analysis explains how to obtain them.
Clement What the numbers say about this buyer
- In this sector the buyer awards roughly every 2 months (12 awards, most recently November 2025) — by that rhythm the next award was due around January 2026. The last award went to JCDECAUX STREET FURNITURE BELGIUM.n = 12
- The median procedure drew 3 bids (29 procedures with a bid count); 31% ended with a single bidder. Sector: median 5 bids.n = 29
- 3% of this buyer's awards went to companies that had already won here before (38 awards since 2023, spread over 34 companies). 97% went to new names.n = 38 awards since 2023
- The award came in at a median 87% of the estimated value (13 awards with both estimate and value) — pricing at the estimate is usually too high here. Sector: 89%.n = 13
- 26% of awards went to companies from abroad (38 awards with a known winner country). Sector average: 29%.n = 38
From this buyer's documented awards; comparison values from the same sector and country. Not a forecast, not legal advice. As of 27/09/2026.
Foreign bidders
In Belgium · Business services, 721 contracts went to foreign companies over the last 3 years (of 3,078 recorded awards) — mostly from France, Germany, Italy.
Submission language: NLD.
Typical field: median 10 (from 12 awards).
What the buyer is looking for
Accord-cadre pour la réalisation des mesures « Surveys client mystère » pour le réseau de la STIB (métro, tram, bus, arrêts, stations, contrôle des titres de transport, accessibilité)
Selection criteria — in the procurement documents
The buyer states in the notice that the selection criteria are in the procurement documents (link on the right), not in the EU form. The document analysis below extracts them from there — bid and evidence in Dutch, French.
Contract
Who has won here before
| Company | Awards | Period |
|---|---|---|
| Rail Line Components | 2 | 2023–2025 |
| Akkodis Belgium | 1 | 2025 |
| BPC Group | 1 | 2024 |
| RSA Luxembourg S.A. | 1 | 2024 |
| FAMOUSGREY | 1 | 2025 |
How often this buyer tenders this
Who knows the rhythm prepares instead of reacting.