Świadczenie usług III linii wsparcia systemu Centralny Service Desk
Poland · Radom · how to bid here →
Your path to submission
- Deadline: 19 October at 00:00 — 30 days left.
- The submission point is stated in the notice (link on the right).
- Collect your evidence — the eligibility requirements are listed above; for many of them the analysis explains how to obtain them.
Clement What the numbers say about this buyer
- In this sector the buyer awards roughly every 3 months (68 awards, most recently July 2026) — the next award is due around September 2026 by that rhythm. The last award went to SoftwareOne Polska sp. z o.o..n = 68
- 17% of this buyer's awards went to companies that had already won here before (644 awards since 2018, spread over 165 companies). That is well below the sector norm (39%) — this buyer switches suppliers more often than others.n = 644 awards since 2018
- The median procedure drew 2 bids (521 procedures with a bid count); 35% ended with a single bidder. Sector: median 1 bids.n = 521
- 13% of the bids received came from other countries (40 procedures with a bid mix) — all bidders, not just the winners. Sector: 2%.n = 40
- The award came in at a median 94% of the estimated value (17 awards with both estimate and value) — pricing at the estimate is usually too high here. Sector: 99%.n = 17
From this buyer's documented awards; comparison values from the same sector and country. Not a forecast, not legal advice. As of 17/09/2026.
Foreign bidders
In Poland · IT services, 233 contracts went to foreign companies over the last 3 years (of 12,605 recorded awards) — mostly from Bulgaria, Germany, Belgium.
Typical field: median 2 (from 40 awards).
What the buyer is looking for
The summary in English is being prepared. The official description below is in the original language (DE).
Show original description (DE)
1. Świadczenie usług III linii wsparcia systemu Centralny Service Desk; 1) w zakresie zamówienia podstawowego: a) świadczenie Usługi Wsparcia dla Oprogramowania SM, przez okres 36 miesięcy od dnia zawarcia Umowy nie wcześniej jednak niż od 01.02.2027 r., b) świadczenie usług III linii wsparcia, zwanych dalej Usługami Utrzymania Systemu CSD w liczbie do 6000 Roboczogodzin, przez okres 36 miesięcy od dnia zawarcia Umowy, nie wcześniej jednak niż od 01.02.2027 r., 2) w zakresie zamówienia objętego opcją: a) świadczenie Usługi Wsparcia dla Oprogramowania SM, przez okres 12 miesięcy liczony od dnia zakończenia świadczenia Usługi Wsparcia, o której mowa w pkt. 1 ppkt 1 lit a). b) świadczenie Usługi Utrzymania Systemu CSD w liczbie do 1800 Roboczogodzin przez okres 12 miesięcy, liczonych od dnia zakończenia świadczenia Usługi Utrzymania, o której mowa w pkt. 1 ppkt 1 lit b). 2. Szczegółowy opis przedmiotu zamówienia zawiera Tom III SWZ - OPZ oraz Tom II SWZ - PPU.
Contract
Who has won here before
| Company | Awards | Period |
|---|---|---|
| IT Solution Factor Sp. z o. o. | 11 | 2024–2026 |
| Comtegra S.A. | 10 | 2024–2026 |
| BIPROGEO Sp. z o.o. | 9 | 2024–2025 |
| Suntar Sp. z o.o. | 8 | 2024–2026 |
| PASSUS S.A. | 7 | 2023–2026 |
How often this buyer tenders this
Who knows the rhythm prepares instead of reacting.
How to bid
Guide: how to apply on e-Zamówienia (Polen) → Registration, signature, fees — from the operator's bidder manual.