Assistance with processing telephone calls from Cnav
Assistance au traitement des appels téléphoniques de la Cnav
France · Paris cedex 19 · how to bid here →
Your path to submission
- Deadline: 5 October at 00:00 — 20 days left.
- The submission point is stated in the notice (link on the right).
- Offer and evidence in: FRA.
- Collect your evidence — the eligibility requirements are listed above; for many of them the analysis explains how to obtain them.
Clement What the numbers say about this buyer
- 22% of this buyer's awards went to companies that had already won here before (42 awards since 2024, spread over 21 companies). 78% went to new names.n = 42 awards since 2024
- The award came in at a median 49% of the estimated value (10 awards with both estimate and value) — pricing at the estimate is usually too high here. Sector: 67%.n = 10
- The median procedure drew 5 bids (35 procedures with a bid count); 6% ended with a single bidder. Sector: median 6 bids.n = 35
- 5% of awards went to companies from abroad (42 awards with a known winner country). Sector average: 6%.n = 42
From this buyer's documented awards; comparison values from the same sector and country. Not a forecast, not legal advice. As of 13/09/2026.
Foreign bidders
In France · Business services, 554 contracts went to foreign companies over the last 3 years (of 11,929 recorded awards) — mostly from Germany, Italy, Spain.
Typical field: median 6 (from 10,416 awards).
What the buyer is looking for
The summary in English is being prepared. The official description below is in the original language (DE).
Show original description (DE)
Le présent marché a pour objet l'assistance au traitement des appels téléphoniques de la Caisse nationale d'assurance vieillesse (Cnav) Île-de-France (IDF). La Cnav se réserve le droit de passer des marchés complémentaires ou similaires dans les conditions de l'article R2122-7 du code de la commande publique.
Selection criteria — in the procurement documents
The buyer states in the notice that the selection criteria are in the procurement documents (link on the right), not in the EU form. The document analysis below extracts them from there — bid and evidence in FRA.
Contract
Who has won here before
| Company | Awards | Period |
|---|---|---|
| Innovative Numeric Solutions SAS | 2 | 2025 |
| OCTO Technology SAS | 2 | 2024–2025 |
| Concept Module Service (CMS) | 2 | 2025 |
| EPISAVEURS IDF | 2 | 2025 |
| EUROSIT SA | 2 | 2025 |
How often this buyer tenders this
Who knows the rhythm prepares instead of reacting.
How to bid
Guide: how to apply on PLACE — Plateforme des achats de l'État (Frankreich) → Registration, signature, fees — from the operator's bidder manual.