Workforce management application for KCC and Burgerzaken
Workforce management applicatie voor KCC en Burgerzaken
Netherlands · UTRECHT · how to bid here →
Your path to submission
- Deadline: 3 November at 14:00 — 28 days left.
- The submission point is stated in the notice (link on the right).
- Offer and evidence in: NLD.
- Collect your evidence — use the eligibility analysis above: it lists the requirements and, for known certificates, how to get them.
Clement What the numbers say about this buyer
- In this sector the buyer awards roughly every 3 months (23 awards, most recently August 2026) — the next award is due around November 2026 by that rhythm. The last award went to Plusport B.V..n = 23
- 5% of this buyer's awards went to companies that had already won here before (725 awards since 2015, spread over 311 companies). 95% went to new names.n = 725 awards since 2015
- The median procedure drew 3 bids (617 procedures with a bid count); 19% ended with a single bidder. Sector: median 2 bids.n = 617
- The award came in at a median 86% of the estimated value (21 awards with both estimate and value) — pricing at the estimate is usually too high here. Sector: 79%.n = 21
- 11% of awards went to companies from abroad (725 awards with a known winner country). Sector average: 8%.n = 725
From this buyer's documented awards; comparison values from the same sector and country. Not a forecast, not legal advice. As of 04/10/2026.
Foreign bidders
In Netherlands · IT services, 126 contracts went to foreign companies over the last 3 years (of 1,930 recorded awards) — mostly from Germany, France, Belgium.
Submission language: NLD.
Typical field: median 2 (from 22 awards).
What the buyer is looking for
The municipality of Utrecht wants to conclude an Agreement with one Contractor for the delivery, implementation, management, maintenance and further development of a SaaS application for Workforce Management of the Customer Contact Centre (KCC) and Citizen Affairs. In line with the current ICT policy of the municipality of Utrecht, the choice was made to request a SaaS application. With this scheduling application, the employees are scheduled and the staffing is managed (traffic control). The WFM application is expected to support approximately 250 scheduled employees, spread over KCC and Citizen Affairs. In addition, approximately 10 planners/forecasters/trafficers use the WFM application for forecasting, capacity planning, scheduling, daytime management and reporting. The application is managed by approximately 5 functional administrators. 15 managers and coordinators also make use of…
Show full description
… the available functionalities, including employee self-service. The mentioned numbers and characteristics are indicative and aim to give Tenderers insight into the scale and complexity of the Assignment. The volume of the Assignment is estimated at € 750,000 (excluding VAT). This concerns the size for a term of ten (10) years, including the one-off implementation costs and the annual (license) costs for use and maintenance and a fictitious item for additional services based on the specified hourly rates and training courses. Please note: this amount is only an indication of future expenditure. The Tenderer cannot derive any rights from this.
Selection criteria — via the ESPD
The buyer states in the notice that eligibility is proven through the European Single Procurement Document (ESPD); the concrete requirements are in the tender documents. The document analysis below extracts them from there — bid and evidence in Dutch.
Eligibility analysis from the tender documents
Contract
Who has won here before
| Company | Awards | Period |
|---|---|---|
| Jos Scholman Groen B.V. | 8 | 2024–2026 |
| BAM Infra B.V. | 5 | 2024–2026 |
| Gebroeders M. en W. Bron B.V. | 3 | 2024–2026 |
| A. Agterberg B.V. | 3 | 2024–2025 |
| Schreuders Groen B.V. | 2 | 2024–2026 |
How often this buyer tenders this
Who knows the rhythm prepares instead of reacting.