European public procurement for customer contact center
Europese aanbesteding klantcontactcentrum
Netherlands · UTRECHT · how to bid here →
Your path to submission
- Deadline: 5 October at 12:00 — 1 day left.
- The submission point is stated in the notice (link on the right).
- Offer and evidence in: NLD.
- Collect your evidence — use the eligibility analysis above: it lists the requirements and, for known certificates, how to get them.
Clement What the numbers say about this buyer
- 6% of this buyer's awards went to companies that had already won here before (19 awards since 2015, spread over 7 companies). 94% went to new names.n = 19 awards since 2015
- The median procedure drew 2 bids (17 procedures with a bid count); 41% ended with a single bidder. Sector: median 2 bids.n = 17
- 41% of the bids received came from small and medium-sized enterprises (7 procedures with a bid mix). Sector: 23%.n = 7
- 11% of awards went to companies from abroad (19 awards with a known winner country). Sector average: 7%.n = 19
From this buyer's documented awards; comparison values from the same sector and country. Not a forecast, not legal advice. As of 27/09/2026.
Foreign bidders
In Netherlands · Post & telecom services, 11 contracts went to foreign companies over the last 3 years (of 226 recorded awards).
Submission language: NLD.
Typical field: median 2 (from 156 awards).
What the buyer is looking for
The scope of the tender covers the provision of support in the handling of incoming calls about the levying and collection of local taxes and WOZ valuation at the times when additional capacity is needed, including peak moments around attacks, decisions, payment deadlines, reminders and other relevant process moments. The contract in question in this invitation to tender has an estimated contract value of EUR 200,000.00 excluding VAT per year and therefore a total estimated contract value of EUR 1 200,000.00 excluding VAT for the entire duration of six (6) years. Please note: The estimated annual contract value excluding VAT is also the ceiling for the annual costs of ICT management. If the annual costs quoted by the Tenderer in Annex III Prize Sheet exceed the ceiling, the Tenderer will be excluded from further participation in the tender.
Selection criteria — in the procurement documents
The buyer states in the notice that the selection criteria are in the procurement documents (link on the right), not in the EU form. The document analysis below extracts them from there — bid and evidence in Dutch.
Eligibility analysis from the tender documents
Contract
Who has won here before
| Company | Awards | Period |
|---|---|---|
| Onestopsourcing B.V. | 2 | 2024 |
| Enginear B.V. | 1 | 2024 |
| Baker Tilly (Netherlands) B.V. | 1 | 2026 |
| Enginaer B.V. | 1 | 2024 |
| Mandaat BV | 1 | 2015 |
How often this buyer tenders this
Who knows the rhythm prepares instead of reacting.