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Providing technical support and maintenance services for your ArcGIS environment and providing access to ArcGIS Online software
Świadczenie usług wsparcia technicznego i opieki serwisowej dla posiadanego środowiska ArcGIS oraz zapewnienie dostępu do oprogramowania ArcGIS Online — original title
Your path to submission
- Deadline: 3 November at 11:00 — 2 days left.
- You submit on eZamówienia — not here and not by e-mail. ↗ Submission via eZamówienia: account required; above the EU threshold a qualified signature, nationally the 'trusted signature' often suffices — check the wording. Sort out account and signature first — not on submission day.
- Collect your evidence — the eligibility requirements are listed on this page; for many of them the analysis explains how to obtain them.
What the buyer is looking for
1. The subject of the contract is to provide technical support and maintenance services for your ArcGIS environment and provide access to ArcGIS Online software. 2. As part of the subject of the contract, the Contractor will be obliged in particular to: 1) provide technical support services, on the terms set out in Chapter III of the Description of the subject of the contract (hereinafter referred to as OPZ). 2) providing maintenance services for the licenses held by the Ordering Party: a) ArcGIS Enterprise Standard, b) ArcGIS Image Server, c) ArcGIS Enterprise Professional User Type (3 users). 3) provide access to ArcGIS Online software for the following versions: a) ArcGIS Online Professional User Type (2 users), b) ArcGIS Online Professional Plus User Type (1 user). 4) provide, for the duration of the service and access to the software, access to software updates, patches, new…
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… versions and service rights provided by the manufacturer for the licenses and accesses held. 3. The period of validity of technical support and maintenance services for the ArcGIS environment and access to the software is indicated in Chapter II in Table 1, OPZ. 4. The detailed description of the subject-matter of the contract and the manner of performance of the contract are set out in Annex 1 to the ToR – Description of the subject-matter of the contract and in Annex 3 to the ToR – Relevant provisions of the contract.
Contract
Type of service
Clement What the numbers say about this buyer
- In this sector the buyer awards roughly every 2 months (54 awards, most recently August 2026) — by that rhythm the next award was due around October 2026. The last award went to MIKROBIT Spółka z ograniczoną odpowiedzialnością.n = 54
- 35% of this buyer's awards went to companies that had already won here before (350 awards since 2021, spread over 215 companies). 65% went to new names.n = 350 awards since 2021
- The median procedure drew 2 bids (67 procedures with a bid count); 45% ended with a single bidder. Sector: median 1 bid.n = 67
- 81% of the bids received came from small and medium-sized enterprises (18 procedures with a bid mix). Sector: 70%.n = 18
- Across 11 procedures with structured selection criteria, this buyer most often required: References: supplies (4 of 11), Technical staff for execution (4 of 11), Independent quality certificate (e.g. ISO 9001) (4 of 11), Staff qualifications (3 of 11).n = 11
From this buyer's documented awards; comparison values from the same sector and country. Not a forecast, not legal advice. As of 25/10/2026.
Who has won at this buyer so far
Across all contract types of this buyer — not just this sector. A city buys software and fire engines through the same purchasing office.
| Company | Awards | Period |
|---|---|---|
| Paweł Owczarzak EUPOL | 14 | 2023–2025 |
| Speedserwis Tomasz Wroński | 11 | 2022–2026 |
| APIUS TECHNOLOGIES S.A. | 7 | 2022–2025 |
| BAKO OCHRONA Sp. z o.o. | 7 | 2021–2025 |
| Trafford IT Spółka z ograniczoną odpowiedzialnością Spółka komandytowa | 6 | 2024–2025 |
How often this buyer tenders this kind of work
Tactics
When contracts were awarded in this country and sector, there was usually a single bid in the end. A solid bid has a real chance here. (Based on 3,100 completed awards — not a statement about this procedure.)
This procedure allows 12 days between publication and deadline — typical in this country is 20 (median of 8,613 procedures). Much tighter than usual: the first week counts.
Foreign bidders
In Poland · IT services, 237 contracts went to foreign companies over the last 3 years (of 12,872 recorded awards) — mostly from Bulgaria, Germany, Belgium.
How to bid
Guide: how to apply on e-Zamówienia (Polen) → Registration, signature, fees — from the operator's bidder manual.
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