Contracting of the User Assistance Center (CAU) Service for IT support for workers, IT Infrastructure management support, maintenance of computer equipment and supply and collection of consumables and expendable materials for Mutualia equipment
Contratación del servicio Centro de Atención al Usuario (CAU) de soporte informático de las personas trabajadoras, soporte en la gestión de la Infraestructura de TI, mantenimiento de los equipos informáticos y suministro y recogida de consumibles y fungibles de los equipos de Mutualia
Spain · Bilbao · how to bid here →
Your path to submission
- Deadline: 13 October at 12:00 — 28 days left.
- You submit on PLACSP — Plataforma de Contratación del Sector Público — not here and not by e-mail. ↗ Submission via the Plataforma de Contratación (PLACSP): registration plus a recognised digital certificate / eIDAS signature — as an EU bidder, arrange this early; it typically takes days. Sort out account and signature first — not on submission day.
- Offer and evidence in: SPA.
- Collect your evidence — use the eligibility analysis above: it lists the requirements and, for known certificates, how to get them.
Compiled automatically from notice and documents — no guarantee; the procedure's wording is binding.
Clement What the numbers say about this buyer
- In this sector the buyer awards roughly every 2 months (76 awards, most recently July 2026) — by that rhythm the next award was due around September 2026. The last award went to DATUA IA SA.n = 76
- 50% of this buyer's awards went to companies that had already won here before (5,568 awards since 2017, spread over 966 companies). 50% went to new names.n = 5,568 awards since 2017
- The median procedure drew just one bid (4,751 procedures with a bid count); 99% ended with a single bidder. Sector: median 2 bids.n = 4,751
- 69% of the bids received came from small and medium-sized enterprises (48 procedures with a bid mix). Sector: 49%.n = 48
- The award came in at a median 81% of the estimated value (381 awards with both estimate and value) — pricing at the estimate is usually too high here. Sector: 83%.n = 381
From this buyer's documented awards; comparison values from the same sector and country. Not a forecast, not legal advice. As of 15/09/2026.
Clement
When comparable contracts were last awarded here, usually just a single offer was on the table — a solid bid has real chances.
References and certificates from your home country count fully across the EU — that is what European procurement law is for.
Foreign bidders
In Spain · IT services, 142 contracts went to foreign companies over the last 3 years (of 30,223 recorded awards) — mostly from Germany, France, Italy.
Typical field: median 1 (from 6 awards).
Measured from linked award data; foreign winners bidding through a local subsidiary count as domestic — the true share is higher.
What you must prove — eligibility criteria
From the notice of the same procedure on TED — Tenders Electronic Daily.
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Professional liability insurance
Seguro de indemnización
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Minimum annual turnover
Cifra anual de negocio
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References: services
Trabajos realizados
Requirement texts are quoted in the notice's original language — the official wording is binding.
Contract
BuyerDirección Gerencia de Mutualia, Mutua Colaboradora con la Seguridad Social nº 02
TypeServices
Estimated value368.000 €
Published10 September 2026
CategoryIT services · CPV 72590000
Who has won here before
| Company | Awards | Period |
|---|---|---|
| EL CORTE INGLES S.A. (MURCIA) | 166 | 2023–2025 |
| CIRUGIA Y MEDICINA, S.A. | 70 | 2023–2026 |
| BOTIQUIN SANS, S.L | 62 | 2023–2026 |
| ADV Informática | 58 | 2021–2025 |
| B. BRAUN MEDICAL, S.A. · RUBI | 55 | 2023–2026 |
From 13.7M documented awards · regular winners know this buyer's requirements — that is your competition.
How often this buyer tenders this
202322
202423
202530
202620
Who knows the rhythm prepares instead of reacting.
·
days until the deadline — Tuesday 13 October at 12:00
How to bid
Guide: how to apply on PLACSP — Plataforma de Contratación del Sector Público (Spanien) → Registration, signature, fees — from the operator's bidder manual.
Open PLACSP — Plataforma de Contratación del Sector Público and search there for:
Contratación del servicio Centro de Atención al Usuario (CAU) de soporte informático de las personas trabajadoras, soporte en la gestión de la Infraestructura de TI, mantenimiento de los equipos informáticos y suministro y recogida de consumibles y fungibles de los equipos de MutualiaWe hold no notice number for this source — search by title or buyer.
Tender documents — direct download
Official notice as PDF (EN) ↗Tender documents from the buyer ↗Tender documents from the buyer ↗Tender documents from the buyer ↗Tender documents from the buyer ↗Tender documents from the buyer ↗Tender documents from the buyer ↗Tender documents from the buyer ↗
Specifications and annexes hosted by the buyer — usually accessible without registration.
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