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DGV-2026-04-Médiation interculturelle » relatif à des services de médiation interculturelle par vidéoconférence
Votre chemin vers le dépôt
- Échéance : 20 novembre à 16:00 — encore 19 jours.
- Le dépôt se fait sur BDA / e-Procurement Belgium — pas ici, pas par e-mail. ↗
- Offre et justificatifs en : français, néerlandais.
- Réunissez vos justificatifs — utilisez l'analyse d'éligibilité sur cette page : elle liste les exigences et le chemin d'obtention des attestations connues.
Ce que recherche l'acheteur
De onderhavige opdracht betreft het onderhoud en de beperkte aanpassingen aan een voor het RIZIV specifiek gebouwd en dus het bestaande platform voor videoconferencing in het kader van het project "Interculturele bemiddeling via internet".
Marché
Type de prestation
Clement Ce que les chiffres disent de cet acheteur
- En médiane, 2 offres par procédure (8 procédures avec nombre d'offres) ; 25 % se sont terminées avec un seul candidat. Secteur : 5 offres en médiane.n = 8
- 8 % des attributions de cet acheteur sont allées à des entreprises qui avaient déjà gagné ici (14 attributions depuis 2015, réparties sur 9 entreprises). 92 % sont allées à de nouveaux noms.n = 14 attributions depuis 2015
- 14 % des attributions sont allées à des entreprises étrangères (14 attributions au pays du titulaire connu). Moyenne du secteur : 29 %.n = 14
À partir des attributions documentées de cet acheteur ; valeurs de comparaison du même secteur et du même pays. Ni prévision, ni conseil juridique. Au 01/11/2026.
Le dossier de consultation en bref
L'essentiel du dossier de consultation, vérifié point par point dans les documents. Pour votre offre, seuls les documents originaux font foi.
Propulsé par eBriefing – technologie linguistique de l'UE. Friedrich est un service indépendant, pas une offre de l'UE.
✓ figure dans les documents · ❓ introuvable dans les documents ou indication générale · Disponible en anglais.
Public tender for intercultural mediation via videoconferencing (RIZIV – Belgium)
The input text concerns a Belgian public procurement procedure for an accord‑cadre/raamovereenkomst titled “DGV‑2026‑02 – Médiation interculturelle / Inter Culturele Bemiddeling” for services of intercultural mediation via videoconference.
It is drafted from the point of view of the Belgian contracting authority RIZIV (Rijksinstituut voor ziekte- en invaliditeitsverzekering), with references to Belgian laws and royal decrees on public procurement and execution of contracts, and to EU law (notably GDPR and the Uniform European Procurement Document – DUME/UEA).
The framework is clearly Belgian (law of 17 June 2016, AR 18 April 2017, AR 14 January 2013), but bidders may be Belgian or foreign companies within the EU.
The documents specify in detail what the bidder must submit and the applicable minimum qualification requirements.
Such as: a duly completed Uniform European Procurement Document (DUME/UEA) for the bidder and any supporting entities, the official offer form and price inventory, company statutes and documents proving the signatory’s authority, lists of management/control bodies, and recent criminal record extracts for all relevant persons (with validity conditions for Belgian vs foreign companies).
Financial capacity is demonstrated by having achieved at least €750,000 turnover in one of the last three financial years and by submitting approved annual accounts (or, for sole traders or foreign firms, an ITAA-certified statement of assets and liabilities or equivalent recent balance sheet).
The bidder must also provide a signed declaration of absence of conflicts of interest and may rely on third-party capacities under strict conditions (no exclusion grounds, possible joint liability, prior approval for subcontractors).
The scope of the contract is a four‑year framework agreement for maintenance and limited adaptations of an existing, RIZIV‑specific videoconferencing platform (IntercultApp) used to support intercultural mediators and healthcare providers across hospitals, GPs, asylum reception structures, prisons and other care contexts.
Such as: ongoing management of the Google application environment, maintenance of the current application, incident detection and resolution, and development of new or existing functionalities, estimated at 125 hours per month (1,500 hours per year).
It also includes purchase and follow‑up of Google licences, with indicative quantities of 1,080 Google Frontline Starter and 20 Google Enterprise Standard licences, priced per licence per month (Dutch version) or on an annual unit basis (French version), with the price table containing estimated quantities that do not constitute a binding purchase obligation.
The maximum total value of the framework agreement is €917,000 excluding VAT; once this ceiling is reached, no further orders may be placed unless the amount is legally modified.
The contract starts at signature, may see orders placed during the four‑year term that can be executed beyond that term, and each call‑off will specify its own reasonable execution period.
Afficher les 46 éléments
Place of performance is implicitly Belgium (RIZIV/FOD Volksgezondheid and their users), with communication and tender submission via the Belgian e‑Procurement platform.
Award criteria and weighting are described precisely and identically in French and Dutch.
The contract will be awarded to the economically most advantageous tender with the highest final score after verification of the DUME/UEA.
Such as: “Price” weighted at 60% (60 points), calculated via P = 60 × (Lowest valid total price incl. VAT / Evaluated total price incl. VAT), based on the completed price inventory; and “Plan d’approche/Plan van aanpak” weighted at 40% (40 points), evaluated on an ordinal scale (0–40) from nonexistent to excellent.
The plan of approach must concretely explain methodology and work processes for maintenance, minor evolutions and licence management, team organisation and continuity, consultation structure (frequency, escalation procedures), deployment of technical and human resources, a detailed SLA (service levels, response and recovery times, maximum downtime, incident/problem handling), and knowledge retention/transfer.
For the SLA, the contracting authority checks that minimum service guarantees (availability 08:00–17:00, maximum 60 minutes consecutive downtime for issues not due to external dependencies, obligation to resolve contractor‑caused downtime even outside office hours, clear KPIs, escalation and penalties/compensation regime) are met; otherwise the offer may be deemed irregular.
Risks and special conditions are governed by Belgian execution rules and specific clauses.
Such as: strict exclusion grounds (criminal offences, terrorist offences, money laundering, child labour/trafficking, illegal employment of third‑country nationals, unpaid tax/social debts above thresholds) and facultative grounds (environmental/social/labour breaches, serious professional misconduct, competition distortion, non‑remediable conflicts of interest, serious deficiencies in past contracts, false statements) with the possibility of corrective measures to restore reliability, and detailed rules on fiscal/social debts and counterclaims.
No performance bond/cautionnement/borgtocht is required.
The validity period of offers is 180 calendar days from the day after the deadline for receipt of tenders.
Questions may only be asked via the online forum on publicprocurement.be until 13 November 2026; answers will be published at most eight days before the tender deadline.
Offers must be submitted electronically via the Belgian e‑Procurement platform by 20 November at 16:00 with qualified electronic signature; email submission is explicitly excluded.
The framework agreement is without purchase obligation, but advances may be requested per call‑off by SMEs under legal conditions, with potential suspension and recovery in case of breaches.
There are detailed clauses on contract modification for changes in taxes, unforeseeable circumstances disturbing contractual balance (in favour or against the contractor) with possible extension/shortening or other revision or termination, price revision for component cost changes, continuous monitoring of performance via a designated delegate, obligation to redo non‑conforming services, e‑invoicing via PEPPOL‑BIS and virus‑free, and strict conditions for staff replacement (prior written notice, equivalent qualifications, right of refusal).
Subcontracting and use of third‑party capacity require prior authorisation; additional information requests and documentation checks can occur at any time.
Where framing differs (such as classification of some items under “criteria d’attribution/gunningscriteria” vs “minimale eisen/exigences minimales” vs “sélection/ selectie”), the explicit “PRO MEMORIE/POUR MÉMOIRE” lists at the end of both language versions clarify that all mentioned documents (UEA/DUME, offer form, price table, corporate/penal documents, CVs, references, tools description, language and multicultural references, plan of approach, conflict‑of‑interest declaration and any other required attestations) are mandatory attachments on pain of irregularity.
In practical terms, bidders should follow the consolidated mandatory list and the strict minimum requirements (turnover, technical expertise levels, reference project value and recency, bilingual team, SLA thresholds), as these are consistently repeated and highlighted in both language versions.
Answers on the required criteria
Must securities be provided (bid bond, performance or warranty guarantee)? If so: which, in what amount and by when?
Such as regarding securities, the document explicitly states that no “borgtocht / cautionnement” is required.
There is no separate requirement for a bid bond, performance bond or warranty guarantee beyond the general legal and contractual liability provisions.
Financial advance payments (voorschot / acompte) can be granted per call-off under the framework agreement for SMEs, but these are governed by the execution decree and do not constitute a security; they are recoverable by set-off or recuperation in case of non-performance.
Is subcontracting allowed? If so: with which limits and which disclosure duties?
Such as regarding subcontracting, the text regulates the use of third-party capacity (“beroep op draagkracht van derden / recours à la capacité des tiers”).
If the bidder relies on the economic/financial or technical capacity of another entity, he must indicate for which part of the contract that capacity is used and provide an unconditional commitment that the third will make its resources available; the contracting authority may require this third party to assume joint and several liability.
Moreover, “de inzet van andere onderaannemers is onderworpen aan de voorafgaande toestemming van de aanbestedende overheid / le recours à d'autres sous-traitants est soumis à l'autorisation préalable du pouvoir adjudicateur”: subcontracting is allowed but only with prior approval and with full disclosure of the roles and the capacities relied upon.
Is there a site visit, and is attendance mandatory? If so: when?
Such as regarding site visits, the text does not prescribe any site visit, nor does it mention a mandatory or optional inspection of premises.
There is no schedule or obligation for a site visit indicated; instead, interaction with bidders is organised exclusively through an online forum on the Belgian e-Procurement website.
In which language must the tender and the supporting documents be submitted, and are documents in other languages accepted?
Such as regarding the language of the tender, the offer and its annexes “worden opgesteld in het Nederlands of in het Frans / sont rédigées en français ou en néerlandais”.
The bidder must also choose Dutch or French as the language for interpretation of the contract in the offer form.
Documents originating from other jurisdictions (for example, foreign criminal record extracts) are accepted, but they must comply with the rules of the country of origin; there is no general acceptance of other languages for the core tender documents themselves, which must be in Dutch or French.
How long is the bidder bound by the tender (validity period), and is there a deadline for bidder questions? If so: until when?
Such as regarding binding period and questions, bidders are bound by their offer for “180 kalenderdagen / 180 jours calendrier” starting the day after the final deadline for receipt of tenders.
Questions from potential bidders may only be submitted via the online forum on https://www.publicprocurement.be and must be asked no later than 13 November 2026; after that date no question is accepted or answered.
The contracting authority will publish answers at the latest eight calendar days before the tender submission deadline.
Further details
The input text is a bilingual (Dutch/French) special tender specification for an open procedure public services contract concerning maintenance and minor development of an existing videoconferencing platform for “interculturele bemiddeling / médiation interculturelle” managed by the Belgian National Institute for Health and Disability Insurance (RIZIV/INAMI) in Brussels.
It is governed by Belgian public procurement law (law of 17 June 2016, related decrees) and clearly reflects the Belgian contracting authority’s point of view.
Tenders must reach the authority electronically via the e-Procurement platform by 20 November 2026 at 16:00.
Seuls les documents de l'acheteur font foi. Mis à jour: 19/10/2026
Critères de sélection — dans les documents de la consultation
L'acheteur indique dans l'avis que les critères de sélection figurent dans les documents de la consultation (lien sur cette page), pas dans le formulaire européen. L'analyse des documents ci-dessous les en extrait — offre et justificatifs en Français, Néerlandais.
Analyse d'éligibilité à partir du dossier
Documents de la consultation — téléchargement direct
Qui a déjà gagné chez cet acheteur
Tous types de marchés de cet acheteur confondus — pas seulement ce secteur. Une ville achète logiciels et véhicules d'incendie au même service achats.
| Entreprise | Attributions | Période |
|---|---|---|
| MOBIUS BUSINESS REDESIGN | 2 | 2024 |
| IQVIA Solutions Belgium | 1 | 2026 |
| Katholieke Universiteit te Leuven (KULeuven) - Vrije Universiteit Brussel (VUB) - Patrimonie de l’Université de Liège (ULiège) - Université Libre de Bruxelles (ULB) - VZW IMA | 1 | 2025 |
| KPMG Advisory---Katholieke Universiteit Leuven---Université Libre Bruxelles---Whocares? | 1 | 2022 |
| Möbius Business Redesign SA | 1 | 2026 |
À quelle fréquence cet acheteur lance ce type de marché
Tactique
Lorsque des marchés ont été attribués dans ce pays et ce secteur, il arrivait le plus souvent 5 offres ou plus. Beaucoup de candidats ici — le prix et les références font la différence. (D'après 1 480 attributions terminées — aucune indication sur cette procédure.)
Cette procédure laisse 37 jours entre la publication et la date limite — l'usage dans ce pays est de 34 (médiane de 3 233 procédures). Une fenêtre normale pour ce marché.
Soumissionnaires étrangers
En Belgique · Services informatiques, 537 marchés ont été remportés par des entreprises étrangères sur 3 ans (sur 2 133 attributions recensées) — principalement : France, Allemagne, Luxembourg.
Langue de l'offre : Français, Néerlandais.
Comment candidater
Ne manquez pas le prochain
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