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Common-use infrastructure for passenger handling at Frankfurt Airport (Future CUTE)

Common-Use-Infrastruktur für die Passagierabfertigung am Flughafen Frankfurt (Future CUTE) — original title

DEGermany · Frankfurt am Main

Your path to submission

  1. Deadline for requests to participate: 30 November at 14:00 — 30 days left. Two-stage procedure: by this deadline you submit a request to participate (proof of eligibility). Only shortlisted firms are then invited to submit a tender.
  2. You submit on HAD — Hessische Ausschreibungsdatenbank — not here and not by e-mail. ↗ Free bidder account on the state platform required; electronic submission, usually plain text form. Sort out account and signature first — not on submission day.
  3. Offer and evidence in: German.
  4. Collect your evidence — use the eligibility analysis on this page: it lists the requirements and, for known certificates, how to get them.
Compiled automatically from notice and documents — no guarantee; the procedure's wording is binding.

What the buyer is looking for

Common-use infrastructure for passenger handling at Frankfurt Airport (Future CUTE) · Fraport AG Frankfurt Airport Services Worldwide ("Fraport") operates Frankfurt Airport and, in addition, several other airports, terminals and service companies worldwide, alone or together with third parties. As part of this procedure, Fraport AG is issuing a full-service contract for the provision, implementation, operation and maintenance of the common-use infrastructure in Terminal 1 and Terminal 3. This includes in particular: Full Service for CUPPS workstations at check-in and gate Full Service for CUSS kiosks and BagTag machines Full Service for the self-boarding gates Full Service for Biometrics HUB Object is a full-service contract for the common-use infrastructure for passenger handling at Frankfurt Airport in Terminal 1 and Terminal 3. around 150 CUSS kiosks, around 25 BagTag vending machines…

Show full description

… as well as a biometrics HUB, around 350 self-boarding gates provided • Implementation, migration and commissioning until 31 March 2028 during ongoing airport operation. Start of migration from 10 January 2028. • Technical operation, maintenance and troubleshooting around the clock, including help desk, field service on site and site administration • Provision of operating and event data to Fraport's data platform Exit and handover services at the end of the contract All necessary central components are to be operated in the operating rooms at Frankfurt Airport provided by Fraport (on premises). The biometrics HUB can also be operated on a cloud platform in the EEA. The quantities are provisional and may change during the term.

Machine translation (EU eTranslation) — official wording via the PDF link.

Contract

TypeServices
Estimated valuevalue not published
Published30 Oct 2026
ProcedureNegotiated procedure with prior publication
Place of performanceFrankfurt am Main
Framework agreement

Type of service

72 · IT services50 · Repair & maintenance48 · Software & IT systems30 · Office & computing machinery
CPV 72514000 · 72253000 · 50312000 · 48000000 · 30200000

Clement What the numbers say about this buyer

  • In this sector the buyer awards roughly every 2 months (35 awards, most recently September 2026) — the next award is due around November 2026 by that rhythm. The last award went to Reply Deutschland SE.n = 35
  • The award came in at a median 119% of the estimated value (5 awards with both estimate and value) — pricing at the estimate is usually too low here. Sector: 89%.n = 5
  • 51% of this buyer's awards went to companies that had already won here before (762 awards since 2017, spread over 374 companies). 49% went to new names.n = 762 awards since 2017
  • From notice to award takes a median 184 days here (124 procedures). Sector: 103 days.n = 124
  • The median procedure drew 2 bids (620 procedures with a bid count); 34% ended with a single bidder. Sector: median 2 bids.n = 620

From this buyer's documented awards; comparison values from the same sector and country. Not a forecast, not legal advice. As of 28/10/2026.

Clement
References and certificates from your home country count fully across the EU — that is what European procurement law is for.

What you must prove — eligibility criteria

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References: services
Angabe der Referenzen über früher ausgeführte Aufträge in Form einer Eigenerklärung über in den letzten höchstens 3 Jahren erbrachte Leistungen mit Angabe einer Referenzbezeichnung, der Bezeichnung des Auftraggebers, des Zeitpunkts des Beginns und ggf. des Abs… read in fullcollapse
Angabe der Referenzen über früher ausgeführte Aufträge in Form einer Eigenerklärung über in den letzten höchstens 3 Jahren erbrachte Leistungen mit Angabe einer Referenzbezeichnung, der Bezeichnung des Auftraggebers, des Zeitpunkts des Beginns und ggf. des Abschlusses der Leistungserbringung, des Auftragsvolumens in € netto sowie der erbrachten Leistungen /Eigenschaften. Als Mindestanforderung müssen mindestens 2 Referenzen vorliegen, welche das mindestens geforderte Auftragsvolumen in Höhe von 2.000.000,00 € netto sowie die mindestens geforderten Leistungen / Eigenschaften (Implementierung und Betrieb einer CUPPS-Plattform nach IATA RP 1797 an einem internationalen Verkehrsflughafen am Leistungsort innerhalb des EWR oder der Schweiz; 1 x Betrieb von mindestens 150 CUPPS-Arbeitsplätzen (Check-in und Boarding) an einem Flughafenstandort.; Betriebs- und Supportleistungen (Helpdesk, Entstörung vor Ort) mit vertraglich vereinbarten Service Levels während der Betriebszeiten des Flughafens über mindestens 12 Monate.; 1 x Bereitstellung und Betrieb von mindestens 10 Self-Service-Komponenten (CUSS-Kioske und/oder BagTag-Automaten).; 1 x Ablösung (Migration) einer bestehenden Common-Use-Lösung bei laufendem Flughafenbetrieb.) erfüllen.
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Average minimum annual turnover
Als Mindestbedingung muss ein durchschnittlicher jährlicher Gesamtumsatz von min. 20.000.000,00 €, netto vorliegen, ansonsten wird der Bewerber oder die Bewerbergemeinschaft ausgeschlossen. Beläuft sich der durchschnittliche jährliche Umsatz auf einen geringer… read in fullcollapse
Als Mindestbedingung muss ein durchschnittlicher jährlicher Gesamtumsatz von min. 20.000.000,00 €, netto vorliegen, ansonsten wird der Bewerber oder die Bewerbergemeinschaft ausgeschlossen. Beläuft sich der durchschnittliche jährliche Umsatz auf einen geringeren Betrag, wird der Bewerber bzw. die Bewerbergemeinschaft ausgeschlossen. Dies trifft nur dann zu, sofern ein Mindestumsatz ausdrücklich angegeben ist.
Requirement texts are quoted in the notice's original language — only the official wording is binding.

Tender documents — direct download

⤓
Annex 1
Specifications and annexes at the buyer — usually viewable without registration
⤓
Administrative conditions
The full notice, official wording

Who has won at this buyer so far

Across all contract types of this buyer — not just this sector. A city buys software and fire engines through the same purchasing office.

CompanyAwardsPeriod
Lüftungsanlagen- und Gebäudetechnik LAG GmbH · Neu-Isenburg522008–2020
CMS Electric GmbH · Flörsheim352008–2026
Lindner AG · Arnstorf312006–2024
Dornhöfer GmbH172006–2023
Imtech Deutschland GmbH & Co.KG · Rüsselsheim142006–2013
From the recorded awards · regular winners know this buyer's requirements — that is your competition.

How often this buyer tenders this kind of work

4
2019
2
2021
7
2022
3
2023
21
2024
63
2025
25
2026
125 procedures in this category since 2019. Public procurement repeats itself — those who know the rhythm prepare instead of reacting.

Contracting authority contact

·
Deadline — Monday 30 November at 14:00
Deadline for requests to participate

Tactics

When this buyer has awarded in this sector, usually about 3 bids came in. A normal field for this market. (Based on 35 completed awards — not a statement about this procedure.)

This procedure allows 32 days between publication and deadline — typical in this country is 32 (median of 20,071 procedures). A normal window for this market.

The deadline falls on a Monday — your last full working day is the Friday before. Have evidence and guarantees together by Thursday.

Foreign bidders

In Germany · IT services, 597 contracts went to foreign companies over the last 3 years (of 22,964 recorded awards) — mostly from Switzerland, Netherlands, Austria.

Submission language: German.

Measured from linked award data; foreign winners bidding through a local subsidiary count as domestic — the true share is higher.

How to bid

Read the full notice — Original + documents
Goes directly to this tender on TED — Tenders Electronic Daily. The full specification and all annexes are there.
This procedure is published on 4 portals
Bids are submitted on HAD — TED carries the same notice, usually with the more detailed specification. Read both.
Put together the evidence — in German
The 2 criteria on the left, plus your price.
Submit via TED — Tenders Electronic Daily before the deadline
Electronic submission — allow time for the portal registration the first time.
To the procurement portal →Official notice on TED →
We pull data from millions of notices. If the link here does not work, report it — we will find the right one.

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