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Support and Maintenance of NTA Dedicated Standalone ServiceNow Instances
Your path to submission
- Deadline: 9 November at 12:00 — 8 days left.
- The submission point is stated in the notice (link on this page).
- Offer and evidence in: English.
- Collect your evidence — use the eligibility analysis on this page: it lists the requirements and, for known certificates, how to get them.
What the buyer is looking for
The National Transport Authority (NTA) is seeking tenders from suitably qualified and experienced ServiceNow Elite Partners for the provision of support, maintenance, development, licensing, hosting and associated professional services for the Authority’s dedicated standalone ServiceNow instances. The successful Tenderer will be required to provide a comprehensive managed service covering platform support and maintenance, system administration, configuration and development services, upgrades and releases, incident and problem management, security and governance, reporting, training, licensing management, integrations with third-party systems and transition services. The contract will support the ongoing operation, maintenance and enhancement of the NTA’s ServiceNow environment and facilitate future platform developments and service improvements. The Services may include the provision of…
Show full description
… specialist ServiceNow resources and consultancy services as required throughout the contract term. Full details of the requirements are set out in the procurement documentation. The initial contract term is two years, with the option to extend for up to three additional periods of one year each, giving a maximum contract term of five years. Interested parties are invited to tender for this contract. While the Authority estimates the total value of this contract over its maximum term to be €5,242,299, it reserves the right to spend up to €6,552,874 to accommodate additional requirements, unforeseen demand and any permissible variations during the contract term.
Contract
Type of service
Clement What the numbers say about this buyer
- In this sector the buyer awards roughly every 2 months (17 awards, most recently January 2026) — by that rhythm the next award was due around March 2026. The last award went to Zarrdia Ltd.n = 17
- 23% of this buyer's awards went to companies that had already won here before (156 awards since 2023, spread over 121 companies). That is well below the sector norm (42%) — this buyer switches suppliers more often than others.n = 156 awards since 2023
- The award came in at a median 105% of the estimated value (24 awards with both estimate and value) — pricing at the estimate is usually too low here. Sector: 88%.n = 24
- The median procedure drew 6 bids (77 procedures with a bid count); 8% ended with a single bidder. Sector: median 5 bids.n = 77
- 13% of awards went to companies from abroad (156 awards with a known winner country). Sector average: 15%.n = 156
From this buyer's documented awards; comparison values from the same sector and country. Not a forecast, not legal advice. As of 01/11/2026.
Selection criteria — in the procurement documents
The buyer states in the notice that the selection criteria are in the procurement documents (link on this page), not in the EU form. The document analysis below extracts them from there — bid and evidence in English.
Eligibility analysis from the tender documents
Tender documents — direct download
Who has won at this buyer so far
Across all contract types of this buyer — not just this sector. A city buys software and fire engines through the same purchasing office.
| Company | Awards | Period |
|---|---|---|
| AECOM Ireland Ltd_31745 | 5 | 2024–2026 |
| Jacobs Engineering Ireland Ltd | 5 | 2023–2026 |
| Ipsos MRBI / MRBI Market Research Ltd | 3 | 2023–2025 |
| Arup _4744 | 3 | 2024–2026 |
| PwC_4371 PwC Ireland | 2 | 2024 |
How often this buyer tenders this kind of work
Tactics
When this buyer has awarded in this sector, usually about 3 bids came in. A normal field for this market. (Based on 6 completed awards — not a statement about this procedure.)
This procedure allows 12 days between publication and deadline — typical in this country is 31 (median of 876 procedures). Much tighter than usual: the first week counts.
The deadline falls on a Monday — your last full working day is the Friday before. Have evidence and guarantees together by Thursday.
Foreign bidders
In Ireland · IT services, 532 contracts went to foreign companies over the last 3 years (of 4,661 recorded awards) — mostly from Germany, France, United Kingdom.
Submission language: English.
How to bid
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