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OpenOverGokken helpline
Hulplijn OpenOverGokken — original title
Your path to submission
- Deadline: 15 January 2027 at 12:00 — 75 days left.
- You submit on TenderNed — not here and not by e-mail. ↗ Submission via TenderNed with an eHerkenning account — issuance for foreign firms can take time; apply early. Sort out account and signature first — not on submission day.
- Offer and evidence in: Dutch.
- Collect your evidence — use the eligibility analysis on this page: it lists the requirements and, for known certificates, how to get them.
What the buyer is looking for
By means of this European public tender, the Gaming Authority wishes to conclude an agreement with one Contractor regarding the implementation of the Helpline function within the OpenOverGokken platform. The Assignment aims at making operational if necessary and then maintaining an easily accessible, independent Helpline for people who gamble, Neighbours and other parties involved, ensuring sufficient accessibility, continuity, expert support, appropriate referral and accountability. For a more detailed description, see the Procurement Guide. The annual price for the implementation of the Helpline is a minimum price of € 700,000 including VAT per year and a maximum amount of € 1,200,000 including VAT per year. Tenders that fall outside this scope are rejected. For more information, see Section 2.6 of the Procurement Guide.
Contract
Type of service
Clement What the numbers say about this buyer
- The median procedure drew 3 bids (14 procedures with a bid count); 14% ended with a single bidder. Sector: median 19 bids.n = 14
- 0% of this buyer's awards went to companies that had already won here before (16 awards since 2020, spread over 8 companies). 100% went to new names.n = 16 awards since 2020
- 13% of awards went to companies from abroad (16 awards with a known winner country). Sector average: 1%.n = 16
- 59% of the bids received came from small and medium-sized enterprises (8 procedures with a bid mix). Sector: 69%.n = 8
From this buyer's documented awards; comparison values from the same sector and country. Not a forecast, not legal advice. As of 01/11/2026.
Selection criteria — via the ESPD
The buyer states in the notice that eligibility is proven through the European Single Procurement Document (ESPD); the concrete requirements are in the tender documents. The document analysis below extracts them from there — bid and evidence in Dutch.
Eligibility analysis from the tender documents
Tender documents — direct download
Who has won at this buyer so far
Across all contract types of this buyer — not just this sector. A city buys software and fire engines through the same purchasing office.
| Company | Awards | Period |
|---|---|---|
| NOISE B.V. | 1 | 2024 |
| Brothers & Sisters Communication B.V. | 1 | 2024 |
| Bechtle B.V. | 1 | 2026 |
| Vijverberg Interim B.V. | 1 | 2024 |
| ITerio B.V. | 1 | 2026 |
Tactics
When contracts were awarded in this country and sector, usually 19 or more bids came in. Many compete here — price and references decide. (Based on 2,403 completed awards — not a statement about this procedure.)
This procedure allows 79 days between publication and deadline — typical in this country is 48 (median of 2,911 procedures). Much more generous than usual — time for a thorough bid rather than a quick one.
Foreign bidders
In the Netherlands · Health & social work, 11 contracts went to foreign companies over the last 3 years (of 2,577 recorded awards).
Submission language: Dutch.
How to bid
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