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Purchase of subscriptions, technical assistance and support for software owned by the Ordering Party
Zakup subskrypcji, asysty technicznej i wsparcia na oprogramowanie posiadane przez Zamawiającego — original title
Your path to submission
- Deadline: 27 November at 10:00 — 26 days left.
- The submission point is stated in the notice (link on this page).
- Offer and evidence in: Polish.
- Collect your evidence — use the eligibility analysis on this page: it lists the requirements and, for known certificates, how to get them.
What the buyer is looking for
1. The subject of the order is the purchase of subscriptions, technical assistance and support for software owned by the Ordering Party. The order has been divided into 7 lots: Part No 1 - Renewal of the technical assistance service for Oracle Full Use licenses under the Office's technical assistance contracts Nos 12635114 20345195, 20988563 and 20995948 Part No 2 - Extension of the subscription together with the warranty and technical support service for FortiManager and FortiAuthenticator solutions Part No 3 - Renewal of the annual technical support / manufacturer's warranty for the e-mail protection system in the form of 2 virtual machines with installed FortiMail VM02 software Part No 4 - Extension of the subscription for BARAMUNDI software Part No 5 - Extension of support for IT Manager software Part No 6 - Extension of the subscription for PAM CyberArk software Part No 7 -…
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… Extension of the technical assistance for erisk software 2. End date of existing contracts: Part No 1 - 18.12.2026. Part No 2 - 12.12.2026 and 17.12.2026. Part No 3 - 12.01.2027. Part No 4 - 29.12.2026. Part No 5 - 18.12.2026. Part No 6 - 18.12.2026. Part No 7 - 05.11.2026. 3. A detailed description of the subject-matter of the contract can be found in Annex 1 to the ToR – Description of the subject-matter of the contract (OPZ). 4. Pursuant to Article 257 of the Public Procurement Act, the contracting authority provides for the possibility of cancelling the procurement procedure if the public funds that the contracting authority intended to use to finance all or part of the contract are not granted to it. 5. Required deadline for the performance of the contract for individual lots: • Part 1 - the provision of technical assistance will be valid for a period of 12 months, counting from the date of termination of the previous provision of technical assistance; • Part 2 - Subscription with warranty and support will be valid for a period of 12 months, counting from the date of termination of the existing subscription and warranty and technical support; • Lot 3 - the guarantee and support will be valid for a period of 12 months, counting from the date of termination of the existing guarantee and technical support; • Part 4 - the subscription for the software will be valid for a period of 12 months, counting from the date of termination of the existing subscription; • Lot 5 - the support will be valid for a period of 12 months, counting from the date of termination of the existing technical support; • Part No. 6 - Subscription with warranty and support will be valid for a period of 12 months, from the date of termination of the existing warranty and technical support. • Part 7 - the provision of technical assistance will be valid for a period of 12 months, counting from the date of termination of the previous provision of technical assistance. The Contractor is obliged to provide the Ordering Party, within 14 days from the date of signing the contract, with a document confirming the purchase of the technical assistance/subscription/technical support service and the manufacturer's warranty issued by the distributor/manufacturer in respect of Parts 1, 2, 3, 4, 5, 6 and 7. · Part 1. Renewal of the technical assistance service for Oracle Full Use licenses under the Office's technical assistance contracts Nos 12635114 20345195, 20988563 and 20995948. Date of termination of the contract previously in force: A detailed description of the subject-matter of the contract can be found in Annex 1 to the ToR – Description of the subject-matter of the contract (OPZ). Pursuant to Article 257 of the Public Procurement Act, the contracting authority provides for the possibility of cancelling the procurement procedure if the public funds that the contracting authority intended to use to finance all or part of the contract are not granted to it. Required date of the contract - the provision of technical assistance will be valid for a period of 12 months, counting from the date of completion of the previous provision of technical assistance; The Contractor is obliged to hand over the Ordering Party
Contract
Type of service
Clement What the numbers say about this buyer
- In this sector the buyer awards roughly every 4 months (49 awards, most recently August 2026) — the next award is due around December 2026 by that rhythm. The last award went to CGI Polska S.A.n = 49
- 24% of this buyer's awards went to companies that had already won here before (193 awards since 2021, spread over 145 companies). That is well below the sector norm (39%) — this buyer switches suppliers more often than others.n = 193 awards since 2021
- The median procedure drew 3 bids (58 procedures with a bid count); 29% ended with a single bidder. Sector: median 1 bid.n = 58
- 92% of the bids received came from small and medium-sized enterprises (33 procedures with a bid mix). Sector: 70%.n = 33
- Across 6 procedures with structured selection criteria, this buyer most often required: Professional register enrolment (6 of 6), Trade register enrolment (6 of 6), Staff qualifications (4 of 6), References: services (3 of 6).n = 6
From this buyer's documented awards; comparison values from the same sector and country. Not a forecast, not legal advice. As of 01/11/2026.
What you must prove — eligibility criteria
Tender documents — direct download
Who has won at this buyer so far
Across all contract types of this buyer — not just this sector. A city buys software and fire engines through the same purchasing office.
| Company | Awards | Period |
|---|---|---|
| Levelite Prosta Spółka Akcyjna | 7 | 2023–2025 |
| Wilanka Sp. z o.o. | 5 | 2023–2025 |
| RSP Sp. z o.o. | 4 | 2022–2025 |
| Hotele Korona Sp. z o.o. | 3 | 2023–2025 |
| Axians IT Services Poland Sp. z o.o. | 3 | 2022–2025 |
How often this buyer tenders this kind of work
Tactics
When this buyer has awarded in this sector, usually about 3 bids came in. A normal field for this market. (Based on 17 completed awards — not a statement about this procedure.)
This procedure allows 32 days between publication and deadline — typical in this country is 18 (median of 9,435 procedures). Much more generous than usual — time for a thorough bid rather than a quick one.
Foreign bidders
In Poland · IT services, 237 contracts went to foreign companies over the last 3 years (of 12,878 recorded awards) — mostly from Bulgaria, Germany, Belgium.
Submission language: Polish.
How to bid
Guide: how to apply on e-Zamówienia (Polen) → Registration, signature, fees — from the operator's bidder manual.
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