How to bid in this country: portals, deadlines, thresholds →
Outsourcing Question pointer tasks
Uitbesteding Vraagwijzertaken — original title
Your path to submission
- Deadline for requests to participate: 16 November at 10:00 — 15 days left. Two-stage procedure: by this deadline you submit a request to participate (proof of eligibility). Only shortlisted firms are then invited to submit a tender.
- You submit on TenderNed — not here and not by e-mail. ↗ Submission via TenderNed with an eHerkenning account — issuance for foreign firms can take time; apply early. Sort out account and signature first — not on submission day.
- Offer and evidence in: Dutch.
- Collect your evidence — use the eligibility analysis on this page: it lists the requirements and, for known certificates, how to get them.
What the buyer is looking for
The assignment concerns the execution of access to the social domain for the municipality of West Maas and Waal, carried out under the name of VraagWijzer. VraagWijzer is the gateway for residents with questions about housing, welfare, work, income and care. The work includes clarifying support questions, providing information and advice, investigating requests for assistance, deploying current facilities and, where necessary, leading to indicated support. The municipality of West Maas en Waal is a directing municipality. The contractor is responsible for the operational execution of the access tasks. The contracting authority remains responsible for policy-making, framework setting and contract management. The envisaged effective date of the Agreement is 1 January 2028. The contract is concluded for an initial period of four (4) years. The contracting authority then has the unilateral…
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… option of renewing the contract three times for two (2) years. The maximum duration of the agreement is therefore ten (10) years. The exact scope of the assignment has not yet been determined. Further information on the scope of the services, financial frameworks and pricing will be provided to the selected candidates at the tender stage.
Contract
Type of service
Clement What the numbers say about this buyer
- The median procedure drew 4 bids (10 procedures with a bid count); 10% ended with a single bidder. Sector: median 19 bids.n = 10
- 14% of the bids received came from small and medium-sized enterprises (6 procedures with a bid mix). Sector: 69%.n = 6
- 0% of this buyer's awards went to companies that had already won here before (10 awards since 2018, spread over 6 companies). 100% went to new names.n = 10 awards since 2018
- Not one of the 10 awards with a known winner country has gone to a foreign company so far. Sector average: 1%.n = 10
From this buyer's documented awards; comparison values from the same sector and country. Not a forecast, not legal advice. As of 25/10/2026.
Selection criteria — via the ESPD
The buyer states in the notice that eligibility is proven through the European Single Procurement Document (ESPD); the concrete requirements are in the tender documents. The document analysis below extracts them from there — bid and evidence in Dutch.
Eligibility analysis from the tender documents
Tender documents — direct download
Who has won at this buyer so far
Across all contract types of this buyer — not just this sector. A city buys software and fire engines through the same purchasing office.
| Company | Awards | Period |
|---|---|---|
| SMB Willems B.V. | 1 | 2026 |
| Buro Waalbrug B.V. | 1 | 2025 |
| Centric Netherlands B.V. | 1 | 2024 |
| Mijn Overheidsaccountants B.V. | 1 | 2026 |
| Nationale-Nederlanden Schadeverzekering Maatschappij N.V. en volgverzekeraars | 1 | 2024 |
Tactics
When contracts were awarded in this country and sector, usually 19 or more bids came in. Many compete here — price and references decide. (Based on 2,403 completed awards — not a statement about this procedure.)
This procedure allows 28 days between publication and deadline — typical in this country is 48 (median of 2,911 procedures). Much tighter than usual: the first week counts.
The deadline falls on a Monday — your last full working day is the Friday before. Have evidence and guarantees together by Thursday.
Foreign bidders
In the Netherlands · Health & social work, 11 contracts went to foreign companies over the last 3 years (of 2,577 recorded awards).
Submission language: Dutch.
How to bid
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