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Support services in the police environment in 7 lots
Unterstützungsleistungen im polizeilichen Umfeld in 7 Losen — original title
Your path to submission
- Deadline: 6 November at 10:00 — 5 days left.
- You submit on HAD — Hessische Ausschreibungsdatenbank — not here and not by e-mail. ↗ Free bidder account on the state platform required; electronic submission, usually plain text form. Sort out account and signature first — not on submission day.
- Offer and evidence in: German.
- Collect your evidence — use the eligibility analysis on this page: it lists the requirements and, for known certificates, how to get them.
What the buyer is looking for
The HZD provides technical operations for all centralised procedures of the Hessian Police, in particular in the area of application management police. Various services are advertised for this purpose. The currently approximately 65,000 PC workstations are equipped with hardware from different companies and in most cases with operating systems and office communication software from Microsoft. In addition, centrally stored applications and services are used such as a central e-mail platform, portals based on SAP Netweaver, an information portal realized with Drupal and a document management system. Applications are partly operated on the basis of Windows Terminal servers. With a few exceptions, Oracle and Microsoft products are used as databases. The workstations are embedded in a unified directory and integrated into a central Exchange system. For the work processes, the published state…
Show full description
… standards as well as the HZD-side standards in the respectively valid version are to be applied bindingly. These include, in particular, the IT service management operating processes standardised on the basis of ITIL. With regard to the advertised services, the focus is on the processes for service delivery, namely incident, problem, change and release management. Embedded in this framework, the HZD - and in particular the Application Management Police department - provides the technical operation for all centralized procedures of the Hessian Police. Due to the high degree of centralization, a high availability of the police applications operated centrally by the HZD is of utmost importance for the deployment of the police officers. A large part of the procedures is used by the police to ensure public safety and order and helps to avoid damage to the life and limb of citizens and police officers. Experience in recent years has shown that the introduction of new procedures (from planning to full operational implementation) and the implementation of major process updates or upgrades are most effective with a team that has the latest software know-how and many years of experience. This demand is also expected in the coming years in a suitably adjusted form. In addition, state policy as well as federal policy demands must be increasingly implemented or integrated. Since the necessary personnel requirements cannot always be met in a timely manner in sufficient capacity and quality by internal employees, the client, the State of Hesse, represented by the HZD, intends to conclude a framework contract with a company pursuant to § 21(3) VgV, over which services can be commissioned until the new procedures in the field of application management police and associated cooperations and resorts are fully operational. On the one hand, the so-called "POLAS application family" includes the state data storage system for police-relevant data and is made available as a browser-based online WEB application in 24-hour operation. On the other hand, the Lan dedata storage system is supplemented by more than 50 sub-methods. The main purpose of the POLAS application family is to prevent and prosecute criminal offences, to execute sentences, to avert dangers and to provide mutual assistance. Specifically, the maintenance and retrieval of police-relevant personal data, search, detention, alias and detection service data, criminal records, personal information, case, property search and property description data is made possible. The POLAS sub-procedure INPOL-Land is a cooperation product of the federal states of Hesse, Hamburg, Baden-Württemberg and Brandenburg and is used in parts or in whole in many other federal states (so-called "participating states"). Participating countries have only a very limited co-determination bill
Contract
Type of service
Clement What the numbers say about this buyer
- In this sector the buyer awards roughly every month (388 awards, most recently September 2026) — by that rhythm the next award was due around October 2026. The last award went to Gi Group Deutschland.n = 388
- 66% of this buyer's awards went to companies that had already won here before (555 awards since 2020, spread over 188 companies). That is well above the sector norm (49%) — newcomers have a harder time here than elsewhere.n = 555 awards since 2020
- The median procedure drew 2 bids (554 procedures with a bid count); 35% ended with a single bidder. Sector: median 2 bids.n = 554
- The award came in at a median 87% of the estimated value (141 awards with both estimate and value) — pricing at the estimate is usually too high here. Sector: 89%.n = 141
- Across 24 procedures with structured selection criteria, this buyer most often required: References: services (22 of 24), Minimum annual turnover (10 of 24), Minimum turnover in the contract field (4 of 24), Technical staff for execution (2 of 24).n = 24
From this buyer's documented awards; comparison values from the same sector and country. Not a forecast, not legal advice. As of 01/11/2026.
What you must prove — eligibility criteria
Es sind pro Los mind. 3 geeignete Referenzen aus den letzten 3 Jahren (Stichtag "Ablauf der Angebotsfrist") einzureichen, die nach Art und Umfang den unter Ziff. 2.3 der Ausschreibungsbestimmungen bzw. im jeweiligen Referenzformular aufgeführten Anforderungen … read in fullcollapse
In wirtschaftlicher und finanzieller Hinsicht wird von den Bietern zum Nachweis ihrer Leistungsfähigkeit Folgendes verlangt: Los 1 (POLAS): Mindestanforderung: Angabe des Gesamtumsatzes des Unternehmens mit einem Mindestumsatz von 16.000.000,00 Euro (netto) pr… read in fullcollapse
Es sind pro Los mind. 3 geeignete Referenzen aus den letzten 3 Jahren (Stichtag "Ablauf der Angebotsfrist") einzureichen, die nach Art und Umfang den unter Ziff. 2.3 der Ausschreibungsbestimmungen bzw. im jeweiligen Referenzformular aufgeführten Anforderungen … read in fullcollapse
In wirtschaftlicher und finanzieller Hinsicht wird von den Bietern zum Nachweis ihrer Leistungsfähigkeit Folgendes verlangt: Los 1 (POLAS): Mindestanforderung: Angabe des Gesamtumsatzes des Unternehmens mit einem Mindestumsatz von 16.000.000,00 Euro (netto) pr… read in fullcollapse
Es sind pro Los mind. 3 geeignete Referenzen aus den letzten 3 Jahren (Stichtag "Ablauf der Angebotsfrist") einzureichen, die nach Art und Umfang den unter Ziff. 2.3 der Ausschreibungsbestimmungen bzw. im jeweiligen Referenzformular aufgeführten Anforderungen … read in fullcollapse
In wirtschaftlicher und finanzieller Hinsicht wird von den Bietern zum Nachweis ihrer Leistungsfähigkeit Folgendes verlangt: Los 1 (POLAS): Mindestanforderung: Angabe des Gesamtumsatzes des Unternehmens mit einem Mindestumsatz von 16.000.000,00 Euro (netto) pr… read in fullcollapse
Es sind pro Los mind. 3 geeignete Referenzen aus den letzten 3 Jahren (Stichtag "Ablauf der Angebotsfrist") einzureichen, die nach Art und Umfang den unter Ziff. 2.3 der Ausschreibungsbestimmungen bzw. im jeweiligen Referenzformular aufgeführten Anforderungen … read in fullcollapse
In wirtschaftlicher und finanzieller Hinsicht wird von den Bietern zum Nachweis ihrer Leistungsfähigkeit Folgendes verlangt: Los 1 (POLAS): Mindestanforderung: Angabe des Gesamtumsatzes des Unternehmens mit einem Mindestumsatz von 16.000.000,00 Euro (netto) pr… read in fullcollapse
Es sind pro Los mind. 3 geeignete Referenzen aus den letzten 3 Jahren (Stichtag "Ablauf der Angebotsfrist") einzureichen, die nach Art und Umfang den unter Ziff. 2.3 der Ausschreibungsbestimmungen bzw. im jeweiligen Referenzformular aufgeführten Anforderungen … read in fullcollapse
In wirtschaftlicher und finanzieller Hinsicht wird von den Bietern zum Nachweis ihrer Leistungsfähigkeit Folgendes verlangt: Los 1 (POLAS): Mindestanforderung: Angabe des Gesamtumsatzes des Unternehmens mit einem Mindestumsatz von 16.000.000,00 Euro (netto) pr… read in fullcollapse
Es sind pro Los mind. 3 geeignete Referenzen aus den letzten 3 Jahren (Stichtag "Ablauf der Angebotsfrist") einzureichen, die nach Art und Umfang den unter Ziff. 2.3 der Ausschreibungsbestimmungen bzw. im jeweiligen Referenzformular aufgeführten Anforderungen … read in fullcollapse
In wirtschaftlicher und finanzieller Hinsicht wird von den Bietern zum Nachweis ihrer Leistungsfähigkeit Folgendes verlangt: Los 1 (POLAS): Mindestanforderung: Angabe des Gesamtumsatzes des Unternehmens mit einem Mindestumsatz von 16.000.000,00 Euro (netto) pr… read in fullcollapse
Es sind pro Los mind. 3 geeignete Referenzen aus den letzten 3 Jahren (Stichtag "Ablauf der Angebotsfrist") einzureichen, die nach Art und Umfang den unter Ziff. 2.3 der Ausschreibungsbestimmungen bzw. im jeweiligen Referenzformular aufgeführten Anforderungen … read in fullcollapse
In wirtschaftlicher und finanzieller Hinsicht wird von den Bietern zum Nachweis ihrer Leistungsfähigkeit Folgendes verlangt: Los 1 (POLAS): Mindestanforderung: Angabe des Gesamtumsatzes des Unternehmens mit einem Mindestumsatz von 16.000.000,00 Euro (netto) pr… read in fullcollapse
Tender documents — direct download
Who has won at this buyer so far
Across all contract types of this buyer — not just this sector. A city buys software and fire engines through the same purchasing office.
| Company | Awards | Period |
|---|---|---|
| SINC GmbH · Wiesbaden | 46 | 2020–2026 |
| Swiss IT Security Deutschland GmbH · Wiesbaden | 23 | 2020–2025 |
| SVA GmbH · Erfurt | 16 | 2020–2026 |
| CHG-Meridian AG · Weingarten | 15 | 2021–2025 |
| SThree Temp Experts GmbH · Frankfurt am Main | 13 | 2022–2026 |
How often this buyer tenders this kind of work
Tactics
When this buyer has awarded in this sector, usually only one or two bids came in. A solid bid has a real chance here. (Based on 404 completed awards — not a statement about this procedure.)
This procedure allows 30 days between publication and deadline — typical in this country is 32 (median of 20,496 procedures). A normal window for this market.
Foreign bidders
In Germany · IT services, 597 contracts went to foreign companies over the last 3 years (of 22,964 recorded awards) — mostly from Switzerland, Netherlands, Austria.
Submission language: German.
How to bid
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