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Software resale, support and dealer services
Ohjelmistojen jälleenmyynti, tukipalvelut ja jälleenmyyjän palvelut — original title
Your path to submission
- Deadline for requests to participate: 29 March 2030 at 12:00 — 1244 days left. Two-stage procedure: by this deadline you submit a request to participate (proof of eligibility). Only shortlisted firms are then invited to submit a tender.
- You submit on Hilma — not here and not by e-mail. ↗
- Offer and evidence in: Finnish.
- Collect your evidence — the eligibility requirements are listed on this page; for many of them the analysis explains how to obtain them.
What the buyer is looking for
With a dynamic purchasing system, HUS aims to acquire access rights to the required hardware and other firmware as well as related software manufacturer support and maintenance services (hereinafter referred to as "software products") for HUS' server, cloud and terminal environments by concluding the necessary agreements with resellers and, if necessary, software product principals. These can be both licences for traditional software products and licenses for over-the-network services. Software products may already be in use at HUS, in which case the need for procurement is due to, for example, licence conditions, a change in the volume of use, the driving platform or similar, extensions required by the health and social services reform, or maintenance required by an up-to-date version. In this case, the DPS internal tendering may target the named software product. The choice can be made…
Show full description
… between different software products, if possible. The procurement also covers retailer services, such as planning, consulting, editing, commissioning, training, support and maintenance of customer-specific software use. The subject-matter of the contract is defined in more detail in internal calls for tender within the DPS. The object of internal tendering can only be some of the services mentioned above, for example, the mere resale of software products or the mere services of a reseller. The DPS will include all software resellers that meet the suitability requirements. Software manufacturers are also accepted if they sell their own software and meet the suitability requirements.
Contract
Type of service
Clement What the numbers say about this buyer
- In this sector the buyer awards roughly every 3 months (31 awards, most recently July 2026) — by that rhythm the next award was due around October 2026. The last award went to Nomentia Oy.n = 31
- The award came in at a median 33% of the estimated value (80 awards with both estimate and value) — pricing at the estimate is usually too high here. Sector: 87%.n = 80
- 64% of this buyer's awards went to companies that had already won here before (2,285 awards since 2018, spread over 731 companies). That is well above the sector norm (45%) — newcomers have a harder time here than elsewhere.n = 2,285 awards since 2018
- The median procedure drew 4 bids (1,515 procedures with a bid count); 22% ended with a single bidder. Sector: median 2 bids.n = 1,515
- 5% of awards went to companies from abroad (2,285 awards with a known winner country). Sector average: 2%.n = 2,285
From this buyer's documented awards; comparison values from the same sector and country. Not a forecast, not legal advice. As of 31/10/2026.
Selection criteria — in the procurement documents
The buyer states in the notice that the selection criteria are in the procurement documents (link on this page), not in the EU form. The document analysis below extracts them from there — bid and evidence in Finnish.
Tender documents — direct download
Who has won at this buyer so far
Across all contract types of this buyer — not just this sector. A city buys software and fire engines through the same purchasing office.
| Company | Awards | Period |
|---|---|---|
| Respecta Oy | 96 | 2023–2026 |
| Mediq Suomi Oy | 56 | 2019–2026 |
| OneMed Oy | 53 | 2018–2026 |
| Steripolar Oy · ESBO | 51 | 2018–2026 |
| Medtronic Finland Oy · VANDA | 34 | 2023–2026 |
How often this buyer tenders this kind of work
Contracting authority contact
Tactics
When this buyer has awarded in this sector, usually only one or two bids came in. A solid bid has a real chance here. (Based on 22 completed awards — not a statement about this procedure.)
This procedure allows 1480 days between publication and deadline — typical in this country is 32 (median of 1,452 procedures). Much more generous than usual — time for a thorough bid rather than a quick one.
Foreign bidders
In Finland · Software & IT systems, 12 contracts went to foreign companies over the last 3 years (of 1,306 recorded awards).
Submission language: Finnish.
How to bid
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