Sistema dinamico di acquisizione della Pubblica Amministrazione per servizi di contact center ID 2682
Italy · Roma · how to bid here →
Your path to submission
- Deadline: 31 July 2027 at 23:59 — 301 days left.
- The submission point is stated in the notice (link on the right).
- Offer and evidence in: ITA.
- Collect your evidence — the eligibility requirements are listed above; for many of them the analysis explains how to obtain them.
Clement What the numbers say about this buyer
- 0% of this buyer's awards went to companies that had already won here before (316 awards since 2017, spread over 20 companies). That is well below the sector norm (12%) — this buyer switches suppliers more often than others.n = 316 awards since 2017
- The median procedure drew 3 bids (280 procedures with a bid count); 11% ended with a single bidder. Sector: median 4 bids.n = 280
- 13% of awards went to companies from abroad (316 awards with a known winner country). Sector average: 2%.n = 316
From this buyer's documented awards; comparison values from the same sector and country. Not a forecast, not legal advice. As of 27/09/2026.
Foreign bidders
In Italy · Business services, 108 contracts went to foreign companies over the last 3 years (of 7,065 recorded awards) — mostly from Germany, Belgium, France.
Typical field: median 4 (from 1,712 awards).
What the buyer is looking for
This procedure, initiated by Consip S.p.A. on behalf of the Ministry of Economy and Finance, concerns the establishment of the Dynamic Acquisition System of the Public Administration for contact centre services divided into product categories, as better indicated in the Terms of Reference establishing
Selection criteria — in the procurement documents
The buyer states in the notice that the selection criteria are in the procurement documents (link on the right), not in the EU form. The document analysis below extracts them from there — bid and evidence in Italian.
Contract
Who has won here before
| Company | Awards | Period |
|---|---|---|
| Ama Group S.r.l. | 1 | 2022 |
| RTI Enterprise Services Italia S.r.l. ; Sopra Steria group S.p.A.; Links Management and Technology S.p.A.; Ennova GO S.r.l.; Etna Hitech S.C.p.A.; Parsec 3.26 S.r.l.; DS Tech S.r.l.; Datamanagement Italia S.p.A.; Deda Next S.r.l.; ICTLAB PA S.r.l. | 1 | 2024 |
| RTI HSPI S.p.A. - SKIENDA S.r.l. - P.R.S. Planning Ricerche e Studi S.r.l. | 1 | 2024 |
| C.I.C.L.A.T. SOCIETA’ CONSORTILE COOPERATVA STABILE | 1 | 2024 |
| RTI Accenture S.p.A. ; Info-cert S.p.A.; Accenture Technology Solutions S.r.l.; AI4SMARTCITY S.r.l.; SIAV S.p.A.; Avanade Italy S.r.l.; EY Advisory SpA; ETT S.p.A.; Consorzio Reply Public Sector; aizoOn Consulting S.r.l.; GSNET-ITALIA S.r.l. | 1 | 2024 |