"Customer Service at the Museum of the History of Polish Jews POLIN"
„Usługa obsługi klienta w Muzeum Historii Żydów Polskich POLIN”
Poland · Warszawa · how to bid here →
Your path to submission
- Deadline: 7 October at 12:00 — 4 days left.
- You submit on eZamówienia — not here and not by e-mail. ↗ Submission via eZamówienia: account required; above the EU threshold a qualified signature, nationally the 'trusted signature' often suffices — check the wording. Sort out account and signature first — not on submission day.
- Collect your evidence — the eligibility requirements are listed above; for many of them the analysis explains how to obtain them.
Clement What the numbers say about this buyer
- In this sector the buyer awards roughly every 2 months (101 awards, most recently July 2026) — by that rhythm the next award was due around August 2026. The last award went to IURIDICO Legal & Financial Translations sp. z o.o. - Lider konsorcjum.n = 101
- 33% of this buyer's awards went to companies that had already won here before (255 awards since 2017, spread over 153 companies). 67% went to new names.n = 255 awards since 2017
- The median procedure drew 3 bids (38 procedures with a bid count); 18% ended with a single bidder. Sector: median 4 bids.n = 38
- 2% of awards went to companies from abroad (255 awards with a known winner country). Sector average: 1%.n = 255
From this buyer's documented awards; comparison values from the same sector and country. Not a forecast, not legal advice. As of 30/09/2026.
Foreign bidders
In Poland · Business services, 87 contracts went to foreign companies over the last 3 years (of 27,211 recorded awards) — mostly from Germany, France, United Kingdom.
Typical field: median 4 (from 4 awards).
What the buyer is looking for
1. The subject of the order is the customer service at the POLIN Museum of the History of Polish Jews, and in particular the service consisting in the care of the permanent exhibition and the care of the temporary exhibition. A detailed description of the scope of the service can be found in Annex 1 to the ToR. As part of the contract, the Ordering Party provides for the provision of services at the following positions: an informant at permanent and temporary exhibitions, issuing tourguides, issuing audioguides, operating cloakrooms, a ticketer and to handle programmatic or commercial events as part of the Ordering Party's activity, if it is necessary to launch the above-mentioned positions. 2. The contracting authority estimates that it will commission a maximum of 19 500 hours of service during the term of the contract, assuming a minimum order of 10 000 hours. 3. The service will be…
Show full description
… provided for a period of 13 months from the date of commencement of the provision of services, but no longer than until the maximum amount of the Contractor's gross remuneration indicated in the offer is exhausted. The contracting authority expects that the provision of services will start no later than 1 December 2026. 4. A detailed description of the subject of the contract and a description of the manner of performance of the contract includes the Description of the subject of the contract (hereinafter: ‘OPZ’), constituting Annex 1 to the ToR.
Contract
Who has won here before
| Company | Awards | Period |
|---|---|---|
| AMS S.A. | 7 | 2021–2026 |
| ARGRAF Sp. z o.o., , | 7 | 2021–2025 |
| WAREXPO Sp. z o.o. | 6 | 2021–2026 |
| UpHotel Sp. zo.o. | 6 | 2021–2025 |
| FABER PRINT Jacek Fabisiak, | 5 | 2022–2026 |
How often this buyer tenders this
Who knows the rhythm prepares instead of reacting.
How to bid
Guide: how to apply on e-Zamówienia (Polen) → Registration, signature, fees — from the operator's bidder manual.