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Provision of Out of Hours (Non-Emergency) Call Answering Services for Kildare County Council
Your path to submission
- Deadline: 23 November at 16:00 — 23 days left.
- You submit on eTenders Ireland — not here and not by e-mail. ↗
- Collect your evidence — the eligibility requirements are listed on this page; for many of them the analysis explains how to obtain them.
What the buyer is looking for
In summary, the Services comprise of the provision of an Out of Hours, (Non-Emergency) call answering service. During normal working hours the local authority receives large volumes of calls relating to the services they provide. Generally, there is an acceptance by members of the public that normal day to day enquires relating to Local Authority Services can only be made during normal office hours. Outside of normal office hours there are occasions when members of the public need to urgently contact a Local Authority for a variety of reasons. This call for Tender seeks a service provider that will answer, and process calls that occur out of hours for Kildare County Council. In relation to Appendix 3A - The FSR applies to contracts with a value equal to or above €250m which would require Appendix 3A to be completed. Appendix 3A is not required to be completed in this instance. Please…
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… ensure you ASSOCIATE your company with this competition in order to seek and receive clarifications. Tenderers must upload their submissions in a zipped file format.
Contract
Type of service
Clement What the numbers say about this buyer
- The median procedure drew 17 bids (134 procedures with a bid count); 2% ended with a single bidder. Sector: median 4 bids.n = 134
- 25% of this buyer's awards went to companies that had already won here before (155 awards since 2023, spread over 116 companies). 75% went to new names.n = 155 awards since 2023
- 1% of awards went to companies from abroad (155 awards with a known winner country). Sector average: 15%.n = 155
- The award came in at a median 96% of the estimated value (21 awards with both estimate and value) — pricing at the estimate is usually too high here.n = 21
From this buyer's documented awards; comparison values from the same sector and country. Not a forecast, not legal advice. As of 25/10/2026.
Who has won at this buyer so far
Across all contract types of this buyer — not just this sector. A city buys software and fire engines through the same purchasing office.
| Company | Awards | Period |
|---|---|---|
| RBK Construction Ltd | 5 | 2025–2026 |
| Treeline Ltd | 5 | 2023–2026 |
| Bluestone Facilities Management Ltd | 4 | 2025–2026 |
| Hawthorn Heights Ltd | 4 | 2024–2026 |
| Dunne Brothers Ltd | 4 | 2025–2026 |
How often this buyer tenders this kind of work
Tactics
When contracts were awarded in this country and sector, usually about 4 bids came in. A normal field for this market. (Based on 281 completed awards — not a statement about this procedure.)
This procedure allows 32 days between publication and deadline — typical in this country is 31 (median of 863 procedures). A normal window for this market.
The deadline falls on a Monday — your last full working day is the Friday before. Have evidence and guarantees together by Thursday.
Foreign bidders
In Ireland · Post & telecom services, 35 contracts went to foreign companies over the last 3 years (of 326 recorded awards) — mostly from Germany, United Kingdom, Portugal.
How to bid
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